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Whats the consensus on the best way to go about this?

For context, i'll be away for a long weekend (Friday to Monday), resuming on Tuesday morning.

Is it better to set the holiday mode for the time period, or extend our handling times to compensate?

Thanks

Hi everyone,

We've been experiencing an ongoing issue where failed collections by DPD or Evri negatively impact our SFP delivery metrics. When a collection is missed, our "Next Day Delivery" option automatically changes to a two-day delivery estimate on our product listings. This has a direct effect on our sales, often reducing them by more than half.

Last week, Evri did collect the parcels on time, but they weren’t scanned until the following day. As a result, we received a defect even though we dispatched the items as scheduled. Unfortunately, we’re being penalised for something outside of our control—the courier’s delay in scanning.

Has anyone else encountered similar issues? If so, I’d really appreciate any advice on how to resolve or escalate this. We always have our parcels ready for collection on time, but we're still being penalised when the courier fails to collect or scan on schedule.

Any help would be greatly appreciated.

Best regards,

A couple of weeks ago Amazon set up the NEW Automated Handling Time system on my account. I didn't receive any emails about it and didn't find out about it until I saw in the left corner of my seller account that my late dispatch rate had increased. I immediately went in to check my shipping settings to find Amazon had set up the automated handling time to one day. For the last 5+ years I've been set to 2 days. I changed it back to 2 days.

I spoke to Account Health who explained what had happened and said to raise it with Seller Support (groan) who would remove the threat on my account.

I've now spent nearly a week receiving accusations from Amazon claiming that I had made the change to 1 day delivery, or I had allowed someone on my account to make the change. I've been threatened to have my inventory made inactive. I've emailed over and over again stating that the change was by Amazon and as soon as I saw it I changed it back. I am now receiving garbled messages from Amazon which make no sense at all, and now stating that I have to do a questionnaire about the late delivery or my account will be taken down.

Where do I go next? I will not be accused by Amazon of sending out late deliveries when it was Amazon that changed my shipping settings. Account Health agree and sent in a report but Seller Support don't bother to actually look at evidence or any of the screenshots I have sent them, its just copy and paste. I need someone at Amazon Seller Support to take some responsibility and look into my account - hopefully someone with an ounce of knowledge will finally actually step in.

Hi All,

I use Royal Mail 24/48 bought via my own account (not via Amazon buy shipping)

I've just had one of the "Your valid tracking is lower than 95%" emails that I regularly get. I normally ignore them as Amazon used to exempt any the postie didn't scan on delivery.

I just thought I'd better check that policy is in place and I can't find any reference to it. In fact, it sounds as though it's changed as they now say:

"Other services that offer a delivery confirmation scan or full tracking may be bought via Royal Mail or via Buy Shipping. However, if a delivery confirmation scan is not provided, this order will only be exempted if the shipping label was bought through Buy Shipping."

Did I miss an announcement or is the policy still in place?

joined in november 2024. Had a few units sold of a couple of listings, but for the last 3 months I have had no sales on any of my listings.

This might seem like a basic call for help, but any idea why this is? Could it be that unless I pay for advertising, that nobody will see the products in search results?

What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?

I want to list an item but it appears to be already existed.

With thorough search, the Amazon DE has the same products but their listing has wrong info.

Instead of the real manufacture, they named themself as a manufacture, which causing error on our side.

I dont know what to do.

Hello fellow sellers,

I need your help and advice on a serious issue we have been facing.

A customer purchased a specific pair of shoes from us. We fulfilled the order correctly, and our internal records, pick list, and dispatch footage confirm this.

However, the buyer raised a return claim saying "wrong item sent" and returned a completely different pair of shoes, not even a model we sell. The returned pair was used and dirty. Despite submitting full evidence (photos, product catalogue, stock sheet, and return inspection report), Amazon refunded the buyer from our account.

We have submitted 16 appeals through the normal channels and keep receiving the same copy-paste response:

“Although we understand your position, we stand by our decision.”

We have asked for an escalation or human review, but there is no way forward via the standard appeal workflow. This is a clear case of return fraud, and it seems there is no protection for sellers in this situation.

Has anyone managed to:

Escalate these cases beyond the automated system?

Get a proper review done by Executive Seller Relations?

Recover funds in similar fraud situations?

Any insights or proven escalation routes would be hugely appreciated. I am also interested in collaborating with other sellers who face similar situations to raise this as a systemic issue with Seller Performance or through FBA Feedback Loops.

Is anyone else dumfounded as to why sellers/competitors are selling items but simply can't be making a profit? Whats the point? Is it their intention just to try and destroy other sellers? The only one it seems to benefit is amazon and their advertising and general fees. Or is simply just bad business sense?