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Hello,

I submitted an invoice via Marketplace on July 8 to get approval to sell a specific brand on Amazon. I received a message saying my application was approved, but I still can’t add any products from that brand.

I contacted Amazon support, but after two days, my request was denied without any clear explanation. All the replies I’ve received seem to be generic automated responses, which doesn’t help me understand the problem.

I need assistance to resolve this situation. Has anyone experienced a similar issue and can offer advice on what steps to take next?

Thank you in advance for your help.

for order no: 204-0324512-2812376

buyer initiated refund and returns because item arrived late. i have contacted buyer to return items. still waiting for the items. i have not initiated a refund and amazon has auto authorised a refund. i am a small business this is my first sale. i need the items back before i can refund. what do i do?

Hello,

The Limit for Royal Mail Tracked 24/48 LBT is 1kg, yet Buy Shipping doesn't allow you to purchase LBT over 750g.

Can this please be looked at and rectified?

case ID: 11287581642

@Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN

my payment release date says 14/07/25, which is today. But is still not showing available for payout. Why is that?

Hi,

We are the authorized seller and I have problem having my brand Puma (For workwear category) verified. We have LOA, Recent purchase invoice (within 180 days) product images. But everytime we request for brand verification, all we get back is - We have reviewed the documentation that you provided and determined that you are not eligible to sell PUMA products. We evaluated the information that you provided, but it did not pass our review.

Could anyone please help, thanks!

Case ID - 11284811222

can’t sign in today not getting OTP anyone else

I added a new product a week ago totaly diferent to an existing product but Amazon is using the image as the main image from another product of mine, I have added 6 images of the correct item but still it does not update, I have even had to add a warning in the heading saying amazon insist on using the wrong image. I deleted the existing product sadly as it was a good seller trying to sort things out. also at the same time amazon has duplicated another product with the same asin HOW

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

Hi could someone please help either escalate or advise.

Horsham FC bought a £1k printer from us, they rang after 4 days as DPD had failed to deliver and Amazon refunded them, no problem. It was then delivered a week later to the club. In the meantime they ordered another printer and was successfully delivered. I rang them and they confirmed they have the '1st' printer in their possession. i asked them to raise a return and send it back to us. They haven't they said they are waiting for Amazon to send them a label??? they have made no attempt to raise a return. I have tried raising a safe t claim but get an error messaging saying you have to be debited (i have checked numerous times and the refund has definitely been taken from my money) i raised a case on the 17th June but still have not been answered Case ID 11217280092

I spoke to Amazon customer service on the 2nd July on the whole scenario Case ID 11265151222 and nothing.

I just want the football club to return the printer, they dont need it as they already have one.

Hello

The new Northern Ireland set up is causing our little business a few problems which we'd rather avoid. As a result we're having to cancel each Northern Ireland order we receive. Is there a way of turning off Northern Ireland orders so that we can avoid disappointing customers?

Thanks