Welcome to Seller Forums

Hello @Seller_XUNeUuvrQDpgP

I tried posting in the megathread regarding this but it's locked.

Our account has lost all buy boxes for no apparent reason. Our account has all healthy metrics and we have received no performance notification as to why we lost the ability for featured offer.

As is evident on the forums, this is an issue affecting numerous sellers.

Some examples of asin's that we have lost the buy box for, despite being the best price/delivery or the only seller priced below the competitive price are:

B075TYCWQ7

B00ZPWR0N8

B07TYYYK81

B0792ZWX7D

B07DH5ZS7X

B07N81VPDQ

B08PTKZRDP

B07DH9S7BM

B008VK3F94

B09SBTH8PC

Please can you raise this with the relevant team so that our buy box eligibility can be restored?

Many thanks,

Drew - Premium Beauty

Over the weekend and today on my picking sheet there are products with errors of one type or another, either wrong colour, duplicated colour, wrong pack size, wrong description, wrong bullet points and in some cases a completely different image from the actual product. I have been going on about this for over 5 years, with seller support, seller performance and this forum, here are the facts:

1) Seller support have no ability to amend any incorrect listing even with proof

2) The catalogue team no longer communicate with seller support

3) Sellers cannot contact anyone in the catalogue team or anyone that has the ability to amend a listing.

4) Amazon state that only the entity that created the listing can amend it, no seller can correct an incorrect listing and this entity probably no longer exists.

The result of this is millions of listings on Amazon that have errors, sellers know what these errors are and can do nothing about it, Amazon are knowingly causing buyers inconvenience by letting them purchase products that are incorrectly described and who gets the blame? The seller of course with a defect.

I estimate that 30% of the Amazon catalogue has errors and nobody can do anything about it.

Some sales I will cancel this morning, others I will remove from sale and some I will try and contact the buyer, but as Amazon has opted out all buyers from receiving messages I don't expect a reply.

So this is why the title is 'Amazon should hang their heads in shame' as a company that knowingly allows buyers to be misled despite sellers trying to amend these listings should do so.

All this requires is a person with a bit of common sense to come up with a policy that allows sellers to change listings providing they can supply 100% proof that an error exists in the listing, why would they not want to do that and make the catalogue accurate?

There are plenty of people in Amazon who seem to spend time changing things that do not need to be changed, so how about some of these people put to work actually changing what does need to be changed?

I know of no other company that I have dealt with over the last 45 years that knowingly allow there to be issues in their business and refuse to address them.

As usual nothing will happen, but I feel a bit less frustrated in having once again given my opinion.

Amazon Have auto-changed the title of our listing and seller support are absolutely useless in getting it changed back with the same automated response.

We've pored £000s into PPC to rank highly, listing is all compliant and amazon have change our title to something that is too long and search suppresses the listing. Great Job!!!!

We've tried to change it back and cannot now apparently, even though it's our own brand.

Beyond words with this platform nowdays.

Hi Spencer @Seller_XUNeUuvrQDpgP

Nice to meet you again

We need your help urgently

We just passed the kyc this year and don't know why it just happened again on last week

Can you have a look on case ID 11313926322?

Anyone know where the settings button is now seems to have dissapeared fron Seller Central

Hi,

Can someone advise me how to upload the file with listings variations? I have done everything on Excel as it supposed to be, filled in all the columns required and saved it. But as soon as I upload it to Amazon it says that headers are missing even though they are not if I check it. I also made sure that columns are in the text version but it doesn’t help. I’ve done it about 20x so far and still the same problem.

Has anyone else had the same issue and can help me, please?

Thank you

Eva

The relevant asin is open for sales, but the product is closed in my inventory in the form of a closed unfulfillable reserve I did not find a problem with the product, but it is still not open for sale if someone who has experienced this or someone who is authorized can fix this problem and open my product for sale.

The previous holder of our Owner user has left our company. We need help to establish one of our users as the new owner user in order to be able to manage our business

@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN

I have by complete accident pressed Transfer Account in settings, this has sent the account into meltdown,i have requested this to be cancelled as was a error on my part with no response.I have also uploaded all the required documents again because it sent the account into a meltdown, all our items are stranded due to the seller account being in Transfer and original documents uploaded.No response but a auto email from the account verification team either. I am hopeing someone can help.