Account suspended dated 06/10/2018 still hold our payment
Hi,
our account has been suspended since 06/10/2018 but Amazon not releasing our payment.Please help me for this situation.
Account suspended dated 06/10/2018 still hold our payment
Hi,
our account has been suspended since 06/10/2018 but Amazon not releasing our payment.Please help me for this situation.
17 replies
Seller_0pkMTMROIPEmY
You will need to post the original suspension performance notification , along with any subsequent communications to gain any definitive advice, without this no-one can help. Just remember to redact any personal or business information from the post.
Seller_EJIX7rqDNQJi2
I am sorry to hear that your account has been suspended, unfortunately, in cases when the suspension reason has something to do with authenticity issues, Amazon may withold all funds and even destroy any FBA inventory if you fail to provide them valid invoices.
This is all mentioned in their Anti-counterfeiting Policy, which you agreed at the time of registration.
Seller_p8GhCPq6ix0uf
Hello,
You have listed items that are not permitted for sale on Amazon.co.uk. Items sold on Amazon.co.uk must adhere to all applicable laws and Amazon’s policies. As a result, you may no longer sell on Amazon.co.uk and your listings have been removed from our site.
We previously sent you notices of your violations via email. You can view these emails on the Performance Notifications page in the Performance section of Seller Central https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html
If you have funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-investigate@amazon.co.uk
To submit your plan of action or appeal, please reply to this message. You may also visit the Performance Notifications page under the Performance section of your account, find this message, and click the Appeal button. For information on creating your plan of action, visit the following page: https://sellercentral-europe.amazon.com/gp/help/200370560
Regards,
Seller Performance Team
Amazon Payments
http://pay.amazon.com/uk
Seller_0pkMTMROIPEmY
This is indicative of repeated violations despite previous warnings as stated in the suspension notification, what do the actual warning relate to i.e. which prohibited items?
