Action plan Amazon FR
Hi Can somebody please help with what i should put for these points as i am going round in circles with Amazon FR i’ve been putting sending orders tracked etc.
We have received your request but do not have sufficient information to reactivate your account at this time. To reactivate your account, please send us the following information:
- More details on the steps you have taken to ensure that buyers receive orders or no longer receive them
- More details on the steps you have taken to prevent buyers from receiving orders or receiving them late in the future
original french message i google translated below:
Nous avons bien reçu votre demande, mais ne disposons pas d’informations suffisantes pour réactiver votre compte pour le moment. Pour réactiver votre compte, veuillez nous envoyer les informations suivantes :
– Plus de détails sur les mesures que vous avez prises pour que les acheteurs reçoivent les commandes ou ne les reçoivent plus en retard
– Plus de détails sur les démarches que vous avez entreprises pour éviter que les acheteurs ne reçoivent pas les commandes ou les reçoivent en retard à l’avenir
Seller_EJIX7rqDNQJi2
It looks like you were suspended due to your account’s Order Defect Rate exceeding the 1% target. The defects were caused by negative feedbacks and A-Z claims complaining about late-receipt and non-receipt issues.
Here is an example appeal addressing the issue, which you can use when improving your current Plan of Action, but definitely don’t copy full sentences and talk about your specific situation:
