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Hello Sellers & Amazon Team,

We urgently need assistance regarding two of our ASINs that have been incorrectly flagged as containing bladed items, which is completely inaccurate. As a result, both ASINs have been moved to stranded inventory, and we are unable to relist them.

ASINs Impacted:

B0D798PJJ9

B0DKD5ZJ92

The error we see when trying to edit is:

“Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

We have thoroughly reviewed the products and confirm that neither ASIN contains any bladed items. In fact, for ASIN B0D798PJJ9, customer reviews even mention that no knife is included (as required by law for this product type).

We previously reached out to Seller Support, but the only advice given was to request category approval — which does not apply because these products are simply misclassified. This appears to be a random and incorrect flagging issue by Amazon’s system.

The situation is critical because:

We currently have 450 units stranded at Amazon, plus additional Christmas stock inbound.

Our business is being severely impacted, with no clear resolution or communication.

We kindly request that this issue be escalated immediately to the appropriate internal team to remove the incorrect restriction.

Has anyone else experienced this issue recently? Any guidance or an Amazon representative’s input would be greatly appreciated.

We have a case open but have not had any responce from seller support

11330467112

Please can somone adivse or help

@Seller_mIRnuhdx7l5sN

@Seller_XUNeUuvrQDpgP

@Seller_DNQGSsdC7DccM

Had to delete and re-add our bank account again as our bank that we have been using for years with Amazon suddenly was not assigned to the UK market place. Now it wont let me re-assign it. "Awaiting KYC with your Service provider"

The bank is not awaiting KYC the bank account is verified and the only information Amazon have given me is a list of Chinese PSP's I can use instead of Barclays in the UK.

anyone else having this issue?

Hi, the latest FBM order I've received to be shipped from UK to Ireland (Republic) doesn't mention IOSS or anything to do with import duty, whereas up until recently it always used to appear on the order page and Amazon handled the duty payment themselves, has anyone else experienced this or can anyone shed any light on it before I go ahead and despatch the multiple order. Thanks in advance.

Anyone else had this?

We sent a shipment last month. 100 of 1 ASIN missing, 50 of another. Hand packed myself.

Got the usual checked and not there response. Opened a case to be told the same and ignored.

Last week we sent the last of the ASIN we had that they had not lost (stolen?).

And guess what..exactly the same ASIN missing with;

Investigation completed – shipment contents counted and confirmed

I find it hard to understand it's a coincidence out of 10 ASIN's sent the 2nd time..the one that goes missing is the exact same one from the last shipment.

I also find it strange that when they investigate the missing products.. they're not there.

I’ve been selling on Amazon over two months now and have made over 2K in sales. I have only been paid £70 and every time I request a payment nothing is paid, but yet I receive notifications that I will get paid within 3 to 5 days but nothing

I must say I am very disappointed in this as this could potentially affect my business and my stats! I should not have to wait for my money, especially that I’ve put in so much hard work. I have contacted Amazon but they keep asking for screenshots which is unnecessary because there’s nothing to show as there is no error.

it’s just Amazon not processing my payment! Each time I tell them this they keep asking for screenshots it’s very frustrating

Hi

We have a significant number of FBM Auto-Authorised Returns sitting on our portal, some going back 50 or so days.

Our understanding is that the customer was refunded for these on the "first scan" of the return label so must have posted them but these returns have never arrived.

We sell relatively low value items and have no reason to believe that these customers are not genuine....but Royal Mail seems to be losing/not-delivering a significant percentage of our returns.

Can anyone advise as to what might be going on here?

What happens if we just leave the really old auto-authorised returns? Should we do anything with them ?

Thanks

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

Hello Sellers and Moderators,

I’m posting here in hopes of getting some guidance or a moderator’s attention regarding an issue we've encountered with feedback that seems unrelated to our service as a seller.

We received a negative comment for Order ID: 206-3074898-5667557 stating:

"Not yet received, I keep being informed by the courier that tomorrow they'll try again. Tomorrow comes and the same message gets received. Where's my parcel?"

Here are the key facts:

The parcel (Tracking Number: JC4294866) was dispatched on time to the address provided by Amazon.

According to ParcelForce, it was delivered on Thursday, 31st July 2025 at 12:31 and signed for by MRS DUTRA, matching the recipient’s name.

We have proof of delivery and a valid signature confirmation.

The feedback seems to be about delivery tracking delays prior to successful delivery—not about seller performance, product quality, or customer service.

We submitted a feedback removal request, but it was denied on the grounds that the comment does not violate the policy. However, based on Amazon’s guidelines, feedback that doesn’t relate to the seller's service should be eligible for removal.

@Seller Forums Moderators – we would appreciate if you could kindly review this or escalate it to the appropriate team. We’ve met all our obligations as a seller and simply ask for a fair review.

Thanks in advance to any moderators or fellow sellers who can help or share similar experiences.

Kind regards,

Smart Fashion

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

I honestly don’t know what else to do anymore. This is the second time this has happened, and it feels like nobody fully understands the issue.

Months ago, Amazon flagged all my inventory for authenticity checks—even items I had never stocked or sold—and asked me for invoices I could never provide. I cleared everything I did have, my account was reactivated, but the system never released the flags on the rest. Now, months later, the first time I send one of these items in, it’s instantly flagged again.

This is not a genuine authenticity concern—it seems to be a system glitch that keeps holding my stock and funds unnecessarily. I’ve tried so many times to explain this, but it doesn’t seem to be getting escalated to the right team.

I truly value selling on Amazon and just want this resolved properly so I can continue running my business without this constant disruption. Is there any way this can be looked at by a higher-level team who can fix the underlying issue?

Hi guys,

Have a look at this:

Schrodinger's paradox. Delivered and Undelivered at the same time.