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How long are we expected to wait for a reply from Amazon?

I submitted a standard request - to list a product manufactured by a third party under my brand - with all the required documentation over 2 weeks ago. It is still showing as “pending a response from Amazon”. In the meantime I am losing sales!

ASIN- 0853347859

This Book is from 1978 (almost 40 years old) and is listed as NEW !

Obviously it isin't and is misleading to the buyer and it's just to get the buy box (featuted offer)

I have messaged the seller about this scam & I hope Amazon take note and take action, its just NOT fair

Hello Hope you are all well

Amazon has decided to “re-verify” our information

A bit stuck on “Registration Extract”

I can see the “Company information snapshot”

What is this exactly and how can I get it? (Sorry for the dumb questions, I’m trying to make sure I don’t mess anything up)

Thank you all 🙏

I am the end of my tether with Amazon, support is the worst I could possibly imagine. Cut and paste replies, submit appeals done to the best of my knowledge.

My account was deactivated 6am on Tuesday, because they said I had another selling account. I consulted by phone, and said this is incorrect, they are adamant. Fast forward a bit, apparently it is Amazon Pay that they detected. For a website when Amazon Pay was still rather new, I attempted integration with the website, and email is different as obviously for an external website it is separate from Amazon orders. It never worked, so there was no need to verify or add payment. One agent has seen "that the account has never completed KYC Verification process since 2016-08-18". I have been told to appeal, which I am constantly doing. I have the following, but then the support throws a curveball and adds another new one ??!!

- Provide a detailed explanation about the Amazon Pay account relationship.

- Include the timeline of events regarding the Amazon Pay account.

- Include the Amazon Pay case ID and details about the account closure process.

- Provide any documentation showing that the Amazon Pay account was never verified or used.

This one they added randomly, which is the first time they say!!

-- Clear explanation of any shared business elements between the accounts

So I have explained I never used, its never verified. Timeline is similar, and that suddenly they have detected a disabled account. Two agents have also said that it was disabled a long time ago, they sounded confused as they read the system notification.

I included the Amazon Pay Case reference, and explained it is awaiting internal closure.

I mentioned the case reference, the agent says it was never verified. The question being OR , I do not need to show use obviosuly as no verification took place so no orders could be taken via Amazon PAy integration.

But I have gone back to Amazon Pay for the past couple of hours and since Tuesday, to ask for some 'documentation'. I get multiple agents saying this -

"Unfortunately I am not skilled in Amazon Pay account related issues." ( I am simply asking for them to even at least screenshot where it says not verified since 2016, and even just to get the report from repository that shows no sales / orders)

"The team that handles your request doesn't support chat. Please expect a reply from them via email within the next 24 hours."

Which I said is not true, as I Spoke to one really helpful agent on live chat yesterday for first time about my account. So for a whole week, the hours trying only one person is qualified to do their job?

You cannot make this up. I am currently asking for escalation and help from management on the Seller Support case. I am not holding my breath. Nobody cares that my business is not trading, and now disbursement is delayed as a result. I am treated like a criminal simply because 'machine learning' detected another account. Nobody bothered to check it was defunct.

What has confused Amazon Pay further, some of the agents anyway, is that Amazon Seller Support guy on phone asked me to add a payment card to help verification on the Amazon PAy account I never used 9 years ago. Sounded like he was reading a script or instructions, as it took a long time between each step. So some of the agents are reading now that my Amazon Pay is not verified, in fact I just got this email-

"Upon checking, I will need to forward this case to verification team. Once I transfer this case it will show as resolved in Seller Central as the seller verification team uses a different communication system. Please be assured that our verification team will be reviewing your issue and will contact you directly."

But the only person in a whole week who actually seemed to know what they were doing said this-

"So we will inform the internal team to close the one under email address: ***removed****"

I do not know what is going on?! Is anybody from Amazon reading this able to assist at all please? The support so far, apart from one agent at each department have been helpful. But then the other agents contradict everything said by them. This since Tuesday, I am so angry and frustrated, the support are getting paid but I am not due to some incompetence.

Hi guys, I'm very confused here when doing my profit calculation. Please tell me if I'm doing this right or wrong. I'm deducting the expenses from the income and then I deduct the COGS that was £5600. Doing it this way I'm making a loss that does not make sense as I have products that do well that sell for £25+. Can someone help me out here please.

Anyone care to explain why it seems to be impossible to list even a simple CD without being asked to request permission and then being asked to supply some stuff I don't even understand? This happens with at least half the cds I try to list if not more and even when I've requested permission and by some small miracle its been granted straight away, I return to the listing and am asked again to request permission!!? It's a CD ffs, what is the issue? I've been with Amazon since the late 90s and its gradually got more and more complicated, time to go methinks! Comments welcome x

I sent 48units of inventory to my Amazon Store, only 12 were acknowledged, and sold by FBA Amazon. Please advise.

Hello Amazon, and everyone else. Three or four days ago we changed the emall address associated with our Amazon account; this really should be a simple procedure, and one without consequences. Since then however, we have been bombarded by Amazon with multiple forms of guano, and our previously healthy account has ceased to function ! All other sites get this sort of thing right - we changed the email address on all our other sites without any problems whatsoever.

We have just opened a 'case' via Seller Help and are awaiting a response (24 hrs waiting time). Meanwhile let this serve as a warning that nothing on Amazon is simple and straightforward, and they are capable and willing to make a mess of anything; indeed that is almost their only function at times.

Another buyer that doesn't read the item, then requests a return, and Amazon automatically refund immediately - without it being zapped by the Post Office (impossible on a Sunday!). She claims she thought this was a CD, and can't play vinyl. It'll be interesting to see if I actually get the item back.

https://www.amazon.co.uk/gp/product/B00AWZUDK0