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Hi,

I am struggling to get my shipments collected by DPD. I have email the DPD seller onboarding team but I have not had a response for over a week. Amazon is not helping in this matter either. I need my boxes collected ASAP. Can anyone please offer any advice ?. Thanks

@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK

As we all are well aware. Amazon really listens to our feedback and makes changes to benefit sellers.

With the Daily Polls, Amazon clearly would like our feedback on them. If they didn't, why would they ask?

With the comment section limit being quite small, I propose we open the floor daily to discuss it!

Hi everyone,

I launched my A5 notebook on Amazon three weeks ago, but so far I’ve only had 2 sales. I’m trying to figure out if this is normal for a new product in a competitive category or if I might be missing something important.

Here are a few details:

It’s a lined A5 notebook with a unique cover design.

I’m currently using FBA.

ASIN: B0DZXMQLBG

I’ve optimized the title, bullet points, and description with keywords.

I run some Amazon ads.

Is this kind of slow start typical for new stationery products?

Also, what are the best strategies to boost early sales and visibility (e.g., PPC, pricing, promotions)?

Any feedback or suggestions from your experience would be greatly appreciated.

Thanks in advance!

SeaBell AAA

Hi

Has anybody else had trouble getting their OTP codes today via ee

Thanks

Hi,

I'm a new Amazon seller with only 56 shipped orders. Every order is sent via Royal mail tracked 24 or 48. Every order has tracking information and all orders have arrived on or before there due dates.

Whilst under review I'm still receiving orders and sending them out the same way.

I replied to the first email Amazon sent to say the review was happening as one order was missing the tracking. I added the tracking number and sent this to them in the email. Today I got another email stating there isn't enough information to reinstate my account and if they don't get the information required the account will remain deactive.

What do I need to do, I've checked every order this morning and everyone has valid tracking information. No customers are claiming they didn't get their parcel and I've had no negative feedback.

I hope you can assist, as I’ve seen you help other sellers with similar unexplained charges.

I have been trying to resolve Case ID: 11167906722 relating to withheld funds and unexplained charges, but so far, I’ve received only vague responses from support. As of my last statement:

An Account Level Reserve of £7,417.07 was placed on 28/05/2025

An additional £5,833.25 was deducted as “Other”, without any breakdown or justification

My net transfer was only £23.51, despite over £7,200 in sales

I’ve reviewed community responses where you outlined “Order Adjustments” and “FBA-related deductions” in the range of £200–£400 per cycle, but in my case, the £5,833 charge seems excessively high and disproportionate, and no further itemisation has been provided even after repeated follow-ups.

I am also dealing with time-sensitive financial obligations, including staff wages and supplier invoices, and this unexplained hold is causing serious business and emotional stress.

Could you please:

Confirm what these charges relate to with a proper itemised explanation?

Advise whether any of these deductions are reversible or under internal review?

Escalate this matter urgently to the relevant financial or compliance team?

This appears to be affecting multiple sellers and risks breaching Amazon’s transparency obligations under the UK Payment Services Regulations 2017 and Consumer Rights Act.

Thank you for your help, and I truly hope you can step in and assist with this as you have with other sellers.

Best regards,

Hi @Seller_z3k8APxGfbQEK@Seller_XUNeUuvrQDpgP,

I could really do with some assistance with an ongoing matter and I don't know where else to reach out at this point.

It is regarding case ID 10986977012 and 10932286372 which have been on-going for 3 months now.

Basically I have 80 ASIN's which I sent stock to sell via FBA, but they have not had a delivery date for customers and all my orders are just sat "pending". I am getting customers contact me asking to cancel and asking where their orders are but I have no information for them as seller support have not provided me with any meaningful update.

I have mentioned multiple times that I should not be paying storage fees for these products as this is Amazon's fault that I cannot properly sell these products, I've turned all advertising off them because it is pointless advertising products which customers aren't provided a delivery date for.

So far I have been charged just over £900 in storage fees which I believe I shouldn't be paying for until this stock is fully available to customers.

These products are very seasonal as well and the window is rapidly closing to sell through this stock before the end of summer.

Please could you have a look and maybe get me an update on this case? All I am being told is they are "working with the internal team", but this has been going on for literal months now and nothing has been resolved.

Hello, This accounting yeat I have come close to the VAT threshold (including all Amazon "expenses" such as FBA fees).

These expenses come to almost £20K (roughly half of which are FBA fees {carriage, warehousing etc}).

Should I be including FBA fees when calculating my VAT taxable turnover?

Thanks

I am messaging here in the hope an Amazon moderator can look in to this for us as we are flatly refused a resolution via the A-Z appeal and Amazon seller support. The buyer in this case returned the wrong item for a refund, order ID 205-0306167-9114720.

We have documented proof in the Amazon message thread where the buyer states they returned an item different from the one purchased. Their actions directly violate Amazon's policies regarding honest returns and proper use of the A-to-Z Guarantee. This claim was wrongfully granted and the resulting account defect is unjustified, as we fulfilled the order correctly and acted in accordance with Amazon's policies throughout the process.

Who do we contact now for the following

Reassessment and reversal of the A-to-Z Guarantee decision for order 205-0306167-9114720.

Immediate removal of the associated defect from our account metrics.

Consideration of this buyer’s misuse of the A-to-Z process, as it undermines the trust and integrity of the Amazon marketplace.

We are committed to providing excellent customer service and complying with all Amazon policies. We hope Amazon will uphold fairness by correcting this matter.