Welcome to Seller Forums

Hello

I keep getting this error when I create a shipment for FBA. I have been getting it for approx 2 months.

All of my packages are well within the max size and weight that DPD allow.

I have tried and tried contacting amazon seller support for no help forthcoming.

There was a previous thread but not sure if it got resolved and it is locked

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fb2e62f0-90d6-459f-8dc0-f79b2b7442d5

Can anyone help please?

I have attached a screenprint

[Moderator Edit: removed personal information]

Kind regards

Hi all,

I'm hoping someone can shed light on this, or if a mod sees this, maybe help escalate.

My Amazon seller account was deactivated due to not having a valid VAT number. I’ve now acquired a new, valid VAT number and have been trying to update it and reactivate my account. However, I keep hitting a wall with the process.

Here’s what I’ve done so far:

* Submitted an appeal to uk-vat-number-appeals@amazon.co.uk

* Opened a case through Seller Support.

But I received this message:

"This email address is not the correct channel to submit an appeal... Please use the 'Reactivate your account' button in Account Health..."

The issue is that I already used the "Reactivate your account" button and uploaded all required documents including my new VAT certificate, but haven’t heard anything back. When I try to submit more info, it just loops me back to the same page. No option to escalate, no response, and no way to update the VAT in the backend.

Has anyone successfully navigated this? Is there a different team or escalation path I’m missing?

Any help is much appreciated!

Thanks,
Alan

Mine was rejected for KYC verification due to long company name. I have submitted different Chinese pinyin combinations several times, and even the hanyu pinyin letter combinations recommended to me by Amazon Seller Support customers are not getting through.

My full company name in Chinese pinyin is “jiaxingshinanhuquxinfengchenwenniyangmaoshantaokoujiagongdian”.

Seller Support suggested two pinyin alphabetical combinations “Jxsnhqxinfengchenwenniyangmaoshantaokoujiagongdian”.

“Jiaxingshinanhuquxinfengchenwenniyangmaoshantaokou”

I've tried all of these, including various combinations I've tried on my own, and it's been close to 10 attempts and I've been rejected every time. I don't know what to do anymore, my account is just about to go over the two month review period and I desperately need a solution to this problem. Please help me! Please!

Well this Safety compliance error and subsequent appeal has now happened on multiple occasions so beginning to wonder if it is a common issue and if other sellers have experienced the same.

Occurring on multiple established products with strong category sales, feedback and with perfect account health, It will be early in the morning and a bot decides the listing is non compliant for spurious safety reasons and restricts the listing. after a successful appeal the listing does not automatically reinstate stock is stranded starting the usual chain of events.

Contact to seller support to reinstate does nothing and it is referred to "the appropriate department" and nothing happens!

One time a dog lead that apparently did not have the correct certification for a climbing harness! but as most humans would know a dog lead is not a climbing harness.

This time a best seller on the morning of the first day of the prime event after spending thousands in advertising building up to that moment and the day after Amazon recommending suggesting 2000 more are urgently sent in to FBA Amazon.

Now with these Prime days coming to an end as a seller we are left with a fraction of planned sales, stranded inventory , stock on the way to FBA also to become stranded and the loss of a significant advertising investment. Yet still the listing is not reinstated despite the fact there is no compliance issue in the account health dashboard and support cases unanswered and simply showing "Work In Progress".

Hello @Seller_XUNeUuvrQDpgP @Seller_ZyGdB49sb7An4,

Today, I encountered an error stating "Invalid charge method." Despite updating all of my information multiple times and receiving confirmation that my charge method has been verified, the issue persists.

Although the system shows that the charge method is verified on the verification tab, I still cannot access my account.

Could you please look into this matter and resolve it as soon as possible?

Thank you.

UK-established businesses?

Hi sellers,

Can anyone share their experience with Amazon’s handling of VAT depending on how your business is registered?

For non-UK-established businesses registered for VAT — where Amazon collects and submits VAT on your behalf (under the UK VAT domestic reverse charge system) — what issues or challenges have you faced?

For UK-established businesses registered for UK VAT — where Amazon may not collect VAT automatically, and you're required to handle VAT collection and submission yourself — what problems have you encountered?

We’re trying to understand which structure faces more operational or compliance challenges when selling on Amazon UK.

Any real experiences or advice would be very helpful.

Thanks in advance!

There are Sales Orders missing from our Reports repository. I have compared the Tax report to the reports repository and there are a significant number of orders missing. Also our fees do not come anywhere near the value invoiced. There are also sales orders on the report repository that do not appear on the VAT calculation report for June. How do i get accurate sales data for June?

A few years ago I set up an amazon seller account and added details of a business I had (and a business bank account) to sell a book.

A couple of years ago I dissolved the business and closed the business account.

I would like to continue selling the book as a personal seller with a personal account but can't seem to see a way of removing my business or switching to a personal account. I'm getting warnings about needing proof of my business again, which I can't provide.

Hi I’m not able to change the charge method. It’s continuously loading but wouldn’t go to next step. Any advice?