Hi everyone,Hoping someone in the community can help or offer advice.
My seller account has been fully deactivated over ASIN B01FZGW9XE (a Rolling Stones licensed product), even though it was sourced in good faith back in January 2019 from Lasgo Worldwide Media, a reputable UK supplier of Rolling Stones Branded Products.
At that time, there were no brand restrictions or gating — we were selling legitimately and well within Amazon’s policies.
But now, years later, we’re being penalised for something that was compliant at the time. It feels like Amazon is moving the goalposts, and there’s no real path to getting a fair review.
I’ve submitted:
The original 2019 invoice
A detailed POA basically falling on my sword just to get my account back
Explanations of the timeline
But the responses have been robotic templates with no sign of a human review. Appeals are getting shut down without meaningful feedback.
Has anyone here experienced something similar and managed to get it resolved? Any advice would be hugely appreciated.
Also tagging @Julia_Amazon @Ezra_Amazon @Winston_Amazon in case anyone from the moderation team is able to take a closer look or help escalate this properly.
Thanks in advance,