Welcome to Seller Forums

I have read that labels purchased on time via Amazon Shipping should not affect your ODR if a claim is made regarding delayed delivery or non receipt. However, I have had 4x A-Z claims in about a month, and my ODR is now >3%. All these orders were purchased via Amazon and dispatched on time, even one of them actually shows as delivered on time too!

I changed to buying via Amazon to avoid my VTR being affected as I mostly send 2nd class, but now I'm seeing an increase in items not arriving on time. Starting to feel impossible, I don't have any of these issues with eBay. Should my ODR be affected by orders sent via Amazon shipping?

There are Sales Orders missing from our Reports repository. I have compared the Tax report to the reports repository and there are a significant number of orders missing. Also our fees do not come anywhere near the value invoiced. There are also sales orders on the report repository that do not appear on the VAT calculation report for June. How do i get accurate sales data for June?

I know it's been asked before and it appears with no conclusion but has anyone got an update on the correct postcode for the BHX3 Centre address? As so many of you before, I sent 2 parcels off to NN11 8PQ (as per what Amazon told me) with Yodel, one of their approved carriers, only to have the parcels returned to me a week later.

Have been trying to get a straight answer from customer service today with zero success.

We've just had a over £3000 taken from our balance due a reversal reimbursement from November 2024. I've never experienced this before.

I've checked and they haven't allocated the stock to my FBA stock. So no idea why they've issued this.

Has anyone else experienced this or could a Mod help me please?

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

Hi could someone please help either escalate or advise.

Horsham FC bought a £1k printer from us, they rang after 4 days as DPD had failed to deliver and Amazon refunded them, no problem. It was then delivered a week later to the club. In the meantime they ordered another printer and was successfully delivered. I rang them and they confirmed they have the '1st' printer in their possession. i asked them to raise a return and send it back to us. They haven't they said they are waiting for Amazon to send them a label??? they have made no attempt to raise a return. I have tried raising a safe t claim but get an error messaging saying you have to be debited (i have checked numerous times and the refund has definitely been taken from my money) i raised a case on the 17th June but still have not been answered Case ID 11217280092

I spoke to Amazon customer service on the 2nd July on the whole scenario Case ID 11265151222 and nothing.

I just want the football club to return the printer, they dont need it as they already have one.

Dear Amazon,

I am currently awaiting account status verification.

I am writing to inquire about the recurring issue I am facing with my account undergoing KYC verification. This process is carried out on a quarterly basis, and I am currently on the third, fourth, or fifth cycle. I would like to understand the cause of this frequency and if there is a solution in sight.

It has been three months since the last KYC verification was conducted, and the process is still ongoing. All the necessary documents have been provided.

I reported to Amazon that the buyer sent back an empty box.

What can I do? I sent pictures. I got the answer that I don't have to refund my money and it doesn't mean anything negative to my account.

Then after 36 days Amazon refunded my money and I got a negative answer. I reported to Amazon that I acted according to the instructions they wrote. But they rejected my appeal.

When will the intentional theft of customers end? The bigger problem is that I can't hold Amazon accountable for things written by Amazon. Because they don't keep their promises. More precisely, they lie.

Hello

I keep getting this error when I create a shipment for FBA. I have been getting it for approx 2 months.

All of my packages are well within the max size and weight that DPD allow.

I have tried and tried contacting amazon seller support for no help forthcoming.

There was a previous thread but not sure if it got resolved and it is locked

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fb2e62f0-90d6-459f-8dc0-f79b2b7442d5

Can anyone help please?

I have attached a screenprint

[Moderator Edit: removed personal information]

Kind regards

Hello everybody! Someone please help. I am struggling to set the account. From Amazon asked some extra-translated business documents. But until we fixed it, everything is restricted - even the options to add the new documents. From the other side, they charge us every month. We got support, but they don't answer from 1 week. Is anyone has experience with that issue?