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@Seller_XUNeUuvrQDpgP@Seller_DNQGSsdC7DccM@Seller_mIRnuhdx7l5sN@Seller_Udi0JNbTrsmUV

Good evening all,

We are going round and round in circles with Case ID 11201125692 regarding an ASIN B075DFHSW6 whose listing has been suspended incorrectly. It is claimed that the ASIN does not comply with the Amazon UK Bladed Product Policy, despite the product not containing any blades and not being a bladed article itself.

We have provided all the requested evidence in the Case ID 11201125692, but we continually get rejected with no further information to be able to identify the exact piece of information (or lack of) in the images and on the PDP to correct to re-instate the listing.

For reference, this issue has happened several times before and we were always able to correct the incorrect classification as a bladed item. Those Case IDs are 11988696461 and 5681231692.

Please can you kindly help us to escalate and resolve this problem?

With best wishes,

James Stott / Managing Director / Inbound To Anglia Ltd

Hi Moderators,

I'm reaching out here because the Feedback Manager has once again failed to remove clearly unfair and policy-violating feedback, and I urgently need your help.

Case ID: 11280267532

Here’s what happened:

A customer ordered a product that is clearly described as plastic bottles — the word “plastic” is mentioned in both the title and description. However, the buyer later submitted a return request stating:

"I assumed I ordered glass bottles."

This is entirely a buyer mistake not a fault with the product or with our service. Still, as a gesture of goodwill, I offered to accept the return, following Amazon’s rules, with the condition that the buyer covers original and return shipping since we were not at fault.

In response, the customer left the following negative feedback:

"I think it’s so unreasonable that if you’re not happy with your goods that you should have to pay original shipping and return shipping."

This feedback is NOT related to our service. It’s a personal opinion about Amazon’s return policy and an attempt to shift blame for a mistake the buyer made by not reading the listing.

Despite this, Feedback Manager rejected our removal request.

How is this fair? Sellers are being punished publicly for things we didn’t do and Amazon's automated tools are failing to protect us from misuse of the feedback system.

I am respectfully asking you to step in and escalate this.

We followed all policies, acted professionally, and still got hit with damaging feedback for something that was not our fault.

This kind of situation makes it feel like sellers are left completely unsupported.

Thank you in advance for taking the time to look into this.

Sakura_Amazon_

Hi,

I have had a customer contact Amazon to say the parcel i sent has arrived damaged and requested a refund. Amazon have refunded the customer but when i checked the tracking the parcel was left outside her porch door with no damage to the box at all. I have contacted the customer but not getting any response.

Should i just take it on the chin and take the £20 loss or should i take any further action?

If you do something that Amazon doesn't like, Amazon will ask bodyguards to throw you out.

Our innovation is limited by the style of Amazon. Especially when Amazon is very large.

Hi,

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My question is: do I need to pay the VAT on my each sale?

Note: I am not VAT registered and my turnover will not go beyond £90000 yearly.

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for order no: 204-0324512-2812376

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