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⭐ TODAY: Monday, 30 June 2025, 08:00 - 16:00 ⭐


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⏰ Event closes at 16:00 today - don't miss your chance to get expert advice!

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@Seller_XUNeUuvrQDpgP@Seller_DNQGSsdC7DccM@Seller_mIRnuhdx7l5sN@Seller_Udi0JNbTrsmUV

Good evening all,

We are going round and round in circles with Case ID 11201125692 regarding an ASIN B075DFHSW6 whose listing has been suspended incorrectly. It is claimed that the ASIN does not comply with the Amazon UK Bladed Product Policy, despite the product not containing any blades and not being a bladed article itself.

We have provided all the requested evidence in the Case ID 11201125692, but we continually get rejected with no further information to be able to identify the exact piece of information (or lack of) in the images and on the PDP to correct to re-instate the listing.

For reference, this issue has happened several times before and we were always able to correct the incorrect classification as a bladed item. Those Case IDs are 11988696461 and 5681231692.

Please can you kindly help us to escalate and resolve this problem?

With best wishes,

James Stott / Managing Director / Inbound To Anglia Ltd

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Hi Moderators,

I'm reaching out here because the Feedback Manager has once again failed to remove clearly unfair and policy-violating feedback, and I urgently need your help.

Case ID: 11280267532

Here’s what happened:

A customer ordered a product that is clearly described as plastic bottles — the word “plastic” is mentioned in both the title and description. However, the buyer later submitted a return request stating:

"I assumed I ordered glass bottles."

This is entirely a buyer mistake not a fault with the product or with our service. Still, as a gesture of goodwill, I offered to accept the return, following Amazon’s rules, with the condition that the buyer covers original and return shipping since we were not at fault.

In response, the customer left the following negative feedback:

"I think it’s so unreasonable that if you’re not happy with your goods that you should have to pay original shipping and return shipping."

This feedback is NOT related to our service. It’s a personal opinion about Amazon’s return policy and an attempt to shift blame for a mistake the buyer made by not reading the listing.

Despite this, Feedback Manager rejected our removal request.

How is this fair? Sellers are being punished publicly for things we didn’t do and Amazon's automated tools are failing to protect us from misuse of the feedback system.

I am respectfully asking you to step in and escalate this.

We followed all policies, acted professionally, and still got hit with damaging feedback for something that was not our fault.

This kind of situation makes it feel like sellers are left completely unsupported.

Thank you in advance for taking the time to look into this.

Sakura_Amazon_

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False Claim From Customer
by Seller_VD3YaOWQaUJde

Hi,

I have had a customer contact Amazon to say the parcel i sent has arrived damaged and requested a refund. Amazon have refunded the customer but when i checked the tracking the parcel was left outside her porch door with no damage to the box at all. I have contacted the customer but not getting any response.

Should i just take it on the chin and take the £20 loss or should i take any further action?

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If you do something that Amazon doesn't like, Amazon will ask bodyguards to throw you out.

Our innovation is limited by the style of Amazon. Especially when Amazon is very large.

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VAT on Product Final Price
by Seller_sy39Kbwj9bn0T

Hi,

At revenue calculator I notice there is an "Other Cost" automatically showes some amount while using mobile app. On laptop or computer tge same option mentioned as VAT in percent and by default it shows 20%.

My question is: do I need to pay the VAT on my each sale?

Note: I am not VAT registered and my turnover will not go beyond £90000 yearly.

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Account verification / funds held
by Seller_T9IjpuP1n4i4X

Hello! I was requested to provide some KYC information on 27th June, which I provided on 28th June. This specifically related to me and my co-founders proof of address and passport. It’s now business day 7 - I fully appreciate the importance of KYC requirements, however we have in excess of £250,000 held with Amazon that we need for supplier / payment / VAT / credit card payments. Seller central have recommended waiting until business day 10 has passed as the process takes time however my concern is our credit score and / or business reputation will be heavily impacted if I can not make the requisite payments on time. I’m severely concerned about the outlook for my company and hope that someone can please review the information as soon as possible.

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Buy box on a new FBA listing
by Seller_4Ze3eK09TFI3b

We have launched a new listing, FBA and our own brand, but we don't have the buy box for it? meaning our ads won't work, meaning we can't get visiblity, and therefore can't get sales to then get the buy box. A cycle of despair! Does anyone have any idea how long it will take for the buy box to kick in? find it totally nuts that an FBA listing of own brand can't get "buy box" - so backwards....

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amazon customer service
by Seller_s35UocDOQ5vh8

who do i contact if buyer initiated a return and refund. however still waiting for buyer to return items and amazon is auto authorizing refund when i have not recieved the items. how do i go about this?

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for order no: 204-0324512-2812376

buyer initiated refund and returns because item arrived late. i have contacted buyer to return items. still waiting for the items. i have not initiated a refund and amazon has auto authorised a refund. i am a small business this is my first sale. i need the items back before i can refund. what do i do?

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Hi all,

I'm hoping someone can shed light on this, or if a mod sees this, maybe help escalate.

My Amazon seller account was deactivated due to not having a valid VAT number. I’ve now acquired a new, valid VAT number and have been trying to update it and reactivate my account. However, I keep hitting a wall with the process.

Here’s what I’ve done so far:

* Submitted an appeal to uk-vat-number-appeals@amazon.co.uk

* Opened a case through Seller Support.

But I received this message:

"This email address is not the correct channel to submit an appeal... Please use the 'Reactivate your account' button in Account Health..."

The issue is that I already used the "Reactivate your account" button and uploaded all required documents including my new VAT certificate, but haven’t heard anything back. When I try to submit more info, it just loops me back to the same page. No option to escalate, no response, and no way to update the VAT in the backend.

Has anyone successfully navigated this? Is there a different team or escalation path I’m missing?

Any help is much appreciated!

Thanks,
Alan

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