Welcome to Seller Forums

Is there any point using Royal Mail Tracked anymore with end to end tracking and a delivery photograph confirmation when even if the item is confirmed as delivered a buyer can just obtain a refund by simply opening an A to Z Claim.

Two orders in the last 2 days have been refunded after A to Z claims have been opened by buyers 'claiming' not to have received their orders where online tracking clearly confirms delivery.

Amazon's response -

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

So we have provided sufficient information that proves the item has been received but the customer keeps the goods and also gets a refund, bonus though our ODR is NO!

Hallo in die Runde,

ich suche seit mindestens 30 Minuten die Möglichkeit, bei meinen Identitätsdaten den Personalausweis zu aktualisieren, weil der alte abgelaufen ist und mein Verkäuferkonto nicht reaktiviert wird... hat jmd ne Idee, wo ich das eintragen kann??

Danke!!

Herzliche Grüße

Can ANYONE help direct me on what we can do when a customer LIES and says they receive the wrong item and open an A-Z? I had a customer as much as admit they sent the wrong item (shown in messages) but Amazon STILL grant the A-Z... ignoring our appeal.

Is there ANY way to get through these cases or is ir game over when a return comes through with that as the reason? The scammers just win?

I've had lots of cases now where I've lost and customers are stealing so much money from us through Amazon....

@Seller_TSXM2A5nxWSuH@Seller_z3k8APxGfbQEK@Seller_sSkzzHms7Kxs6 - please do tag anyone else who might have any nuggets of wisdom, because this is getting silly now.

Thanks.

Dear Amazon,I wanted to bring a serious concern to your attention regarding a company called {personal data removed, moderator edit} , which I recently discovered is selling on Amazon and is using Amazon Shipping. After some research, I’ve found that the directors behind {personal data removed, moderator edit} are the same individuals previously involved in {personal data removed, moderator edit} a company that was implicated in fraudulent activity against Royal Mail and struck off.

You can find further details in many forums online.

Based on recent observations of {personal data removed, moderator edit} operations on Amazon - including test purchases and independent analysis of their products by third-party compliance specialists - there is strong evidence to suggest they are engaging in similarly questionable practices, breaching Amazon’s policies (using reviews from products not associated with the product they are selling etc) and violating regulations enforced by external bodies such as the MHRA.

Given the seriousness of these findings, I kindly urge you to investigate this seller as a matter of urgency and take appropriate steps to remove them from the platform.

We have reported the company to Amazon through official means, but no action has been taken.

Your attention and assistance in this matter would be greatly appreciated.

Best wishes,

HG

{SPAM removed, moderator edit}

{SPAM removed, moderator edit}

So I have just come across a refund given by Amazon to a customer for a bespoke order.

I was blissfully unaware of there being an issue with any order.

The order came in yesterday and had a note on the order with this incredibly rude message "Do not disappoint me please. I need this ASAP"

Anyway needless to say it was a next day order so I immediately processed the requirements and put this on a next day tracked.

It was received at 10.46am. By 12.46pm, I had a note from Amazon to tell me the order has been refunded.

No A-Z claim, no dialogue with the customer or even an explanation from Amazon why this order has been refunded.

I contacted Amazon and raised a Safe T claim. The safe T claim was instantly denied and I immediately put in an appeal and just waiting on the outcome.

I contacted Amazon seller support and they stated another department had refunded this without giving any explanation other than the customer claims to have received the wrong item.

In what World does an Amazon rep hand out a refund without an A-Z or querying with me first for a refund. The order value I think is irrelevant in this case but to me it is substantial and I am waiting for an explanation.

Hello, my amazon seller account has been closed for months and there is no information about why it is closed. Although I keep sending information, my account is still suspended. I hope there is someone who can help with the issue.

We have recently registered our brand name on amazon. Our products have a trademark printed on them. Currently, our products are listed as Generic. How can I change the listing brand name from Generic to my own trademark brand name?