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We previously registered an Amazon account using our German company . We’ve now established a new UK company, with a local warehouse to support our UK operations.

Although both companies share the same legal representative, they are fully independent legal entities with separate financial and tax structures. We would like to open a new Amazon account under the UK company to operate specifically in the UK market.

To comply with Amazon’s multiple account policy, we plan to: Remove the UK marketplace from the existing German account. Use the new account exclusively for the UK. Use separate brands if necessary.

Please help me confirm if this approach is acceptable. We’re happy to provide any supporting documentation if needed.

Hi I have question about first picture. Why my listing is block because of my firs picture but I see many listing with exactly the same picture, How is possible that some listing with the same picture are going thru and the other are block. I would be thankfull for the answer. Thanks

Hello Community Managers,

I’m reaching out to request help in escalating Case ID: 11324896992, which concerns a negative feedback that we believe should be removed based on Amazon’s own decision to reinstate the ASIN.

• Order ID: 205-0627250-5269100
• ASIN: B0CSZ75KSS
• Feedback left: “This item was fake…”
• Date of feedback and inauthentic complaint: 23 June 2025
• ASIN Reinstatement confirmation: 18 July 2025

The buyer left public feedback claiming the item was fake and also filed an inauthentic item complaint on the same day. Amazon reviewed the case and ultimately reinstated the ASIN, confirming that the product complies with Amazon’s policies and can continue to be sold. Despite this, our request to remove the feedback was denied with the explanation that it did not violate Amazon’s guidelines. However, we believe this feedback is misleading and harmful, especially as Amazon has confirmed that the item is not inauthentic. Accusations of selling fake items are serious and have long-term effects on a seller's reputation, even more so when they are proven to be inaccurate.

We kindly request that this matter be escalated to the appropriate team and that the feedback be removed based on Amazon’s validation of the product’s authenticity.

Thank you in advance for your support and attention to this matter @Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Manny_Amazon

big_panda_818

Ive been told I need to get compliance documents for some of my candles. Does anybody know how to go about this?

We are currently facing Error 8572 after multiple attempts to resolve the issue, having provided all requested documentation to Amazon. Despite opening a support ticket, the only response I receive is that the matter is pending and will be escalated, with an internal team supposedly working on it. Unfortunately, I am not receiving any assistance in resolving this issue, even after supplying every document required. The GS1 EAN is owned by the brand, which is registered under the same company name on Amazon, and the brand itself is also registered with Amazon.

I am trying to list my first listing - with my own brand.

I have a GTIN exemption for my brand - it shows as approved.

I try to make a listing using the same brand name but still get “Brand Authorisation Required” errors. Amazon support is looping me with copy-paste replies and no resolution. I am using the exact same Brand name that is showing on the GTIN exemption and the same category to sell in.

4 times now I have been declined. Tried it with the work "Ltd" and without - no joy.

Spent over 12 hours now on chat with 5 different agents - no resolution.

Still just get this same scripted reply:

Thanks for giving us the chance to help you with your request. We understand that you are facing 5461 error while trying to create a listing. During our review of your application, we identified that the product ID (UPC/European Article Number (EAN)/Global Trade Item Number/International Standard Book Number (ISBN)) was not provided. We also saw your account does not have a Global Trade Item Number exemption or a pending Global Trade Item Number exemption application. In view of the aforementioned, we had to decline your application. 

If you still wish to create this listing and have the required product ID, please review the Amazon product ID policy in the below mentioned help page and submit new application If you do not have the product ID, you can apply for Global Trade Item Number exemption using Amazon Global Trade Item Number exemption

How can I possibly get someone to help me

Thank you

Hello Director,

We answered all questions accurately and provided all information that needed to be verified on site. We were shocked for the fail pass. We feel that the outcome was entirely dependent on the individual interviewer, and we doubt the fairness of the process, as well as suspecting abuse of power!

Request: Re-check the content of our videos or please provide another chance to undergo video verification. So please send us a new link. Thank you.

@Seller_hnDMgUKxMh1V4 @Seller_gAhPNiLrkfTcr @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP

ZCYOU

Amazon Have auto-changed the title of our listing and seller support are absolutely useless in getting it changed back with the same automated response.

We've pored £000s into PPC to rank highly, listing is all compliant and amazon have change our title to something that is too long and search suppresses the listing. Great Job!!!!

We've tried to change it back and cannot now apparently, even though it's our own brand.

Beyond words with this platform nowdays.

discussion.hello, is it correct that amazon will not remove feedback if the review is referring to an entire other business and industry.

I sell plants, the feedback relates to oils and toothaches.

Seller support no help

Case log is 11338781792

Could someone please tag the mods?