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Hi

Has anybody else had trouble getting their OTP codes today via ee

Thanks

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

I am sharing regarding my suspended Amazon UK seller account (Seller ID: A38GW9YSAWP9FL) and an unresolved issue with a removal order. There are two shipments were not dispatched despite the fees being charged.

Removal Order Details:

Removal Order ID: 2504231D0P

Total Units: 215

Undelivered Shipments:

Shipment ID: 26493899255552

Shipment Date: 30 April 2025 at 19:44:45 GMT+8

Total SKUs: 50 | Total Units: 79

Tracking Number: 1Z216F476800599433 (UPS)

Shipment ID: 26473323167552

Shipment Date: 1 May 2025 at 07:16:37 GMT+8

Total SKUs: 34 | Total Units: 49

Tracking Number: 1ZAB07276800055247 (UPS)

Issue:

The removal fees for these two shipments have already been deducted from my account, but the items have not been shipped out. Upon contacting UPS, I was informed that both tracking numbers (1Z216F476800599433 and 1ZAB07276800055247) are invalid, and the carrier has no record of receiving these shipments.

Removal Order ID: 2504231D0P – All other shipments under this order have been delivered to the third-party warehouse, except for the shipment handled by UPS, which has no tracking information at all. Due to the failed KYC verification, the account can no longer be restored, so the inventory can only be removed to a third-party warehouse.

Questions:

1.Currently, the status of Removal Order ID: 2504231D0P shows as Completed, but why have most of my goods not been received? And why is there no tracking information only for the UPS shipment?

2.Why do the UPS tracking numbers 1Z216F476800599433 (UPS) and 1ZAB07276800055247 (UPS) show no tracking details? UPS customer service stated that these tracking numbers are invalid and that they never received the shipment.

3.If the goods under the removal order were not shipped, why was I charged for the removal order? Isn’t this fraudulent behavior?

Request:

Please locate and recover the 128 missing units and arrange their delivery to my third-party warehouse.

I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply.

@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Seller_ZyGdB49sb7An4

As we all are well aware. Amazon really listens to our feedback and makes changes to benefit sellers.

With the Daily Polls, Amazon clearly would like our feedback on them. If they didn't, why would they ask?

With the comment section limit being quite small, I propose we open the floor daily to discuss it!

I uploaded the product video three times, and each time it was rejected saying my video was illegal。Does anyone know how to contact the Amazon team to help with revisions? Or provide some reference suggestions?

Unless I am doing something basically wrong why is it when i switch from UK to Canada or USA or vice versa I have to sign in again and get a new OTP. What a pain if I want to switch back and forth.

HI, we buying fully tracked postage via Amazon Buy shipping to be covered if something happend or Royal lost item we will dont have to counted to Account help.

And again we are not covered .

Order Id 202-6129042-8649936

AZ Claim team A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims. My postage has been bought via this and shipped on time. That mean will not affect your Order Defect Rate. Any help is appreciated, thank you.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Hello, This accounting yeat I have come close to the VAT threshold (including all Amazon "expenses" such as FBA fees).

These expenses come to almost £20K (roughly half of which are FBA fees {carriage, warehousing etc}).

Should I be including FBA fees when calculating my VAT taxable turnover?

Thanks

I am messaging here in the hope an Amazon moderator can look in to this for us as we are flatly refused a resolution via the A-Z appeal and Amazon seller support. The buyer in this case returned the wrong item for a refund, order ID 205-0306167-9114720.

We have documented proof in the Amazon message thread where the buyer states they returned an item different from the one purchased. Their actions directly violate Amazon's policies regarding honest returns and proper use of the A-to-Z Guarantee. This claim was wrongfully granted and the resulting account defect is unjustified, as we fulfilled the order correctly and acted in accordance with Amazon's policies throughout the process.

Who do we contact now for the following

Reassessment and reversal of the A-to-Z Guarantee decision for order 205-0306167-9114720.

Immediate removal of the associated defect from our account metrics.

Consideration of this buyer’s misuse of the A-to-Z process, as it undermines the trust and integrity of the Amazon marketplace.

We are committed to providing excellent customer service and complying with all Amazon policies. We hope Amazon will uphold fairness by correcting this matter.

I stopped selling on Amazon UK a few years ago and now i want to start selling again on Amazon Ireland.

My account is deactivated as Amazon want me to upload a valid UK VAT number but im not selling in the UK and wont be storing stock there so i won't need a UK VAT number.

I live in Ireland so that's the marketplace i want to start selling on.

Can any of the staff please help me out with this issue.

Regards