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Hi @Seller_XUNeUuvrQDpgP!

I hope you are still doing well from last time we got in contact!

I need to create this thread, because the Lost Buy Box (Featured Offer) MEGATHREAD is locked. I can’t add a new reply there.

I hope this message finds you well. I’m reaching out again for your assistance with a recurring issue: we are experiencing ALL items lost eligibility problem for the third time.

This time the issue is on UK marketplace.

It happened somehow during the day.

Could you kindly forward this information to the Buy Box team? We would greatly appreciate their help in resolving this matter as this is urgent!

Our sales dropped by 70%.

The buy box wins drops from average 70% of Asins to only 8% of Asins regarding repricing report tool.

Here are the relevant details:

Account health: 268 (all metrics are normal)

IPI score: 630

Active ASINs: 293

Below are a few examples of ASINs that were selling well earlier this month and are still in stock at the Amazon warehouse but we are suddenly losing buy box today, but the problem are on all ASINS of account.

Marketplace: UK

B0BKJN9KS8

B0869ZT4PZ

B08BP5X1YZ

B081Y3L2XF

B00EQ7BGIS

Thank you so much for taking the time to look into this issue. Your attention and support mean a lot to me and my team as we navigate this challenging situation. Please let me know if you require any additional information.

Thank you very much in advance and hope for your help!

Dan

I have been struggling for weeks with my account deactivation which Amazon says is because my 'account has been, or our controls identify that it may be used for deceptive or fraudulent, or illegal activity in accordance with Section 3 of the Amazon Services Business Solutions Agreement'. I finally managed today to have an Identity Verification Interview and provided everything required, at the end of the call I was told my account would be reactivated as everything was good and accepted. I also received an email after also saying it had been reactivated BUT when I go into my account, the US & Canada accounts are reactivated but the UK & Europe are still deactivated and I can't see how to contact Amazon as it will not let me raise a new case (because it is deactivated). My UK account shows NO policy violations or anything else wrong with it. Health and everything else is perfect and always has been. I have had a personal account for 5 years without any issues at all. I am at a loss as to how to move this forward. I can't chat with Amazon as I do not have a business account so do not have this option. I can't raise a case log as I am currently deactivated so this option is not available to me.

Any help please would be greatly appreciated as I am losing what little income I get and am getting to the end of my tether with this.

@Seller_DNQGSsdC7DccM@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_VJ4XoAkjDpjPH@Seller_fgtTzyHQfOM1x@Seller_Huz6FT08OxHAR

I am struggling setting up variations. I have viewed all tutorials but still i am baffled.

I have one product in 3 colours , i created all individually first.

Can't work out how to create a parent ghost product then link these to it that's how i thought it worked. But can't find how to do this.

please any mod can help in this matter. Mega buy box thread is locked now . should we continue on this one

@Jameson_Amazon

@Seller_Huz6FT08OxHAR

@Seller_mIRnuhdx7l5sN

@Seller_DNQGSsdC7DccM

@Seller_hnDMgUKxMh1V4

@Seller_fgtTzyHQfOM1x

@Seller_gAhPNiLrkfTcr

@Seller_j9Bd91CW3ZVpr

@Seller_XUNeUuvrQDpgP

I’m hoping someone can shed some light on an issue I’m facing with one of my private label FBM products.

This product has been selling steadily, it's exclusively mine (private label), and no one else is listing against it. We’ve maintained the same price, same fulfillment (FBM), and overall customer metrics have been solid — yet, we’ve suddenly lost the Buy Box.

The offer is still live, and we’re still getting some traffic, but we’ve noticed a significant dip in sales since the Buy Box disappeared. We haven’t changed anything obvious on our side, and as far as I can tell, there are no alerts or policy violations on the listing.

I’ve checked the following already:

No other sellers hijacked the listing

Pricing hasn’t changed or breached the minimum/maximum thresholds

No negative feedback spikes

No suppressed listing issues

Inventory is healthy and shipping settings unchanged

It’s puzzling because, as the only seller of this product, it doesn’t make sense for the Buy Box to just vanish.

Has anyone else experienced this with their FBM private label products? Is this a temporary glitch, an algorithmic adjustment, or something I should raise with support? Is it possible Amazon is now favoring FBA offers so heavily that FBM is losing visibility even for sole sellers?

asin's who needs to be work on it

B0DCZRY2KJ

B0CTCV1V2J

B0CYLWF4Z6

B0CYLWD6D2

B0979HN8L5

B0CTCP13WJ

We have had an A_Z Claim go against us in Spain for non delivery. Once refunded the customer went to the Postal Service with id and signed to collect the Order. We have all documents including a letter from the Postal Service with confirmation of the buyers name and signiture of the customer. We appealed but was ignored so email the managing directer 5 times. Still being ignored

@Seller_hnDMgUKxMh1V4

Any advice?

Hi everyone, anybody knows, what is the best contact option to UPS if not correct custom charges was calculated for Partnered Carrier Programm shipments?

Hi, @Seller_XUNeUuvrQDpgP

Hope you are well

We've lost the Buy Box on all our listings in UK marketplace second time this year. There are no issues with the account's health. This situation is severely impacting our sales in this busy period and we need urgent assistance in resolving this matter. Below are some of the ASINs affected:

B0F7HH5H7X

B0F7M17V3P

B0F6D9F1N7

B0F6N7JZCV

B0F79ZQ25K

B0F6YLVZXQ

B0F6VGXRST

B0F6YHGCQQ

Thank You

Hi everyone,

Last August, I sent an FBA shipment to Amazon, but shortly after, I lost access to my seller account. During that time, I repeatedly contacted Amazon to request account restoration and to arrange the return of my inventory at my own expense essentially, I explored every possible solution.

Unfortunately, I was ignored for months. After nearly a year, my account was finally restored, but Amazon has continued to reject my claims, even though I’ve provided clear evidence. The monetary value involved is relatively small, but I believe Amazon is clearly in the wrong here.

Has anyone here filed a small claims case through the government website (Money Claim Online)? I’d appreciate any insight or advice from anyone who has gone through this process.

Hello,

We’re seeking assistance regarding a product compliance case for ASIN B007TKFC84.

We’ve submitted the required documentation (including the Declaration of Conformity and Test Reports), but the issue we’re facing is that this product is designed strictly for commercial use, and Amazon is requesting documentation that applies to domestic products (e.g., test reports in line with EN standards for domestic appliances).

Unfortunately, we are unable to provide test reports for domestic use because the product is not intended or marketed for that environment. It's manufactured and sold as a commercial-grade item.

We would greatly appreciate if someone from Amazon or the community could help us clarify: Is there a way to flag this product correctly as commercial so the right compliance standards apply?

Can someone help us escalate this to the appropriate team to review our appeal based on the commercial nature of the product?

Any advice or guidance would be highly appreciated.

Thank you!