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Hi everyone,

Is anyone else experiencing a widespread glitch with the “Bought in past month” figure across all listings?

As of yesterday, every single one of my ASINs is affected. Most of them typically show 1,000+ orders per month, but now they’re all displaying just “50+ bought in past month” — even though my actual order volume hasn’t dropped.

This seems to be a front-end display issue, but it’s concerning because that number adds social proof and trust for potential buyers. A sudden downgrade to “50+” across the board could seriously impact conversions.

I’ve raised a case with Seller Support, but so far no clear answers. Just wondering if others are seeing the same issue, and if anyone’s heard back from Amazon with confirmation that this is a known bug?

Appreciate any insights.

Ive had a massive security breach with my present bank of 20yrs (Santander) they have allowed 12 payments all go out over 3 days fraudulently totalling over £3500 Ive been refunded today while they "investigate" but clearly their Realtime security and geographical systems didnt trigger a stop and I only logged in after getting a fraudulent scam text otherwise Id still be here oblivious and no doubt more payments going out - so overnight done alot of research.. In my research with AI for an alternative Free business bank Ive whittled it down to Starling (modern tech superior to Santander) or Mettle (Similar modern tech but Free accounting software as MTD comes in for me next year) - AI told me that Amazon wont accept old Mettle e-money accounts but will accept new ones - so not sure about this - Anyone using Mettle on Amazon to confirm this?

My other alternative is to leave my Santander account just accepting Amazon deposits and Ill transfer them out to my new account as Im honestly worried about falling into verification (I know it will but its a can of worm I dont want to open, who does) - Anyone changed their bank account on Amazon trouble free?

Hello @Seller_XUNeUuvrQDpgP

I hope you're doing well. I tried posting in the megathread regarding this but it's locked.

I’m reaching out for your assistance regarding the following ASINs. My account is currently in excellent health and meets all of Amazon’s criteria to qualify for the Featured Offer (Buy Box).

We are selling via FBA with the fastest delivery options, offering competitive pricing, and consistently maintaining strong performance metrics and a healthy stock level.

BUT, Our account has lost all buy boxes for no apparent reason. Our account has all healthy metrics and we have received no performance notification as to why we lost the ability for featured offer. As is evident on the forums, this is an issue affecting numerous sellers.

I have previously opened a case with Amazon Support regarding this matter, but unfortunately, their response was not helpful or conclusive.

Here is the list of affected ASINs:

B0D7LXZ47V

B0CLZD9VYW

B0CLZCPY1C

B0CLZBP95W

B0CLZDBJP7

B0CLZFZKYJ

B0CLZG4CD7

B0CLZG3639

B0CLZBPDTN

B0CLZDFZ5J

B0D3LQ242J

B0D3LPBWTL

B0D3LP1H29

B0D3LJDFW2

B0D3LMXJ9K

B0D3LMCPDX

B0D3LNCYSP

B0DZC6CNDQ

B0DZCC6531

B0DZC8FQHW

B0DZC6Z1CD

B0DZCB3RYC

B0DZC711RC

B0DZC3YJNW

B0DZC4T27B

B0DZC6ZDHP

B0F65KBG8P

B0F65L3B5W

B0F65M9G9H

B0F65KBDBD

B0F65PCWJS

B0F65KFDXD

B0F65KJSKG

B0F65MWYMG

B0F65NWMJH

B0F65DK5N8

B0F65KRN88

B0DJSN4ZKG

B0DPKDMGXY

B0DPKDYC5V

B0DPKFV9ZX

B0DLK11CQV

B0DZWTW2JD

B0DJSP7ZPX

B0F43LLDGL

B0DJSNZTJP

B0DZWVHP79

B0DZWVH9QB

B0DLJX26PX

B0F43QSKGS

B0DZWTCF9B

B0DZWWL6T7

B0F43P3K8K

B0F43NK9J1

B0DLJXNJS3

B0F43M2QV4

B0DZWSD6HG

B0F43R5F9L

B0F43R5F9K

B0DSFQXGNS

B0DLJWVV5P

B0F43LYRGW

B0DLJZWG11

B0F43N8Y79

B0DZWV2SD2

B0F43LXTRQ

B0F43P47VQ

B0DLJWYRV9

B0F43M2LH8

B0DSFR8SLP

B0DSFSVXBY

B0F43P7B5S

B0F43LV5DH

B0F43PQ979

B0DLJXV36F

B0F43NMZZD

B0F43L92WQ

B0DSFS4SB9

B0F43RD67C

B0F43P7B5V

B0F43N7C91

B0F43L6Q89

Please can you raise this with the relevant team so that our buy box eligibility can be restored?

Many thanks,

Awfrky

Hi as you can imagine i am losing my mind.

The buybox has been removed on every single listing i am on even for private label without warning or reason.

Ive gone from 2k a day to less then £100 a day for no reason

Every single metric is perfect. Nothing is above any threshold set by amazon

i need help asap or i will have to go through legal route as this is devistating to my business.

@Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

Dear Amazon Support Team,

I am writing regarding my request for re-measurement of my product's dimensions, submitted over two months ago. My inventory has completely sold out, and I still have not received the final measurements. This issue is now preventing me from creating new shipments.

We ship four units in one large carton to the warehouse. However, Amazon recorded the dimensions of the four-unit carton as a single unit, resulting in significantly higher FBA fees. While I had inventory, the re-measurement was not completed. Now, with my inventory depleted, my new shipment (FBA15KB0JLRD) has just arrived at the warehouse.

Could you please expedite the measurement process? I am unable to create new shipments until this is resolved, and this is causing significant delays. Thank you for your urgent attention to this matter!

Best regards,

Hi guys, I'm very confused here when doing my profit calculation. Please tell me if I'm doing this right or wrong. I'm deducting the expenses from the income and then I deduct the COGS that was £5600. Doing it this way I'm making a loss that does not make sense as I have products that do well that sell for £25+. Can someone help me out here please.

We've had an Invoice by Amazon order come through, destined to go to Northern Ireland for £200.

We don't have a UKIMS number (and wasn't intending to get one as we rarely get orders from NI over £50).

I thought I could perhaps contact the customer and ask for their UKIMS number, or at the least advise them that if we send without one there may be customs charges, but the contact details are Amazon Business EU SARL because it's a Invoice by Amazon order.

What do I do here since I can't contact the customer?

Any advice appreciated.

This was a problem for some people earlier in the year, but is anyone currently having problems with no shipping options, other than Evri? Its been 2 months now and it seems Im caught in a rut, of weekly notifications, from Seller Support to say they're 'working on it'. I have to go off-site to purchase all RM services.