We just created this account and uploaded our listings and within a day, our account has been suspended under Section 3. Our original notification email read:
"""
Hello,
Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":
https://sellercentral.amazon.co.uk/gp/help/201190440
"""
We've created several cases to ask for more details or provide a path to reinstatement:
11139899722
11131049012
But we are not told what we are being accused of or how to get our account back. Original case ID mentioned providing ID Docs:
11127794662
Which we provided, not just ID docs but:
- Passports for all owners
- Proof of address for all owners
- Bank statement for business
- Cert. of incorp for business
And yet we are still deactivated! We haven't engaged in any fraud because we have yet to sell even a single unit! We are happy to comply with any requirements, we just need to know what to do!
@Seller_XUNeUuvrQDpgP@Seller_VLOxBfLBgpoOh@Seller_mIRnuhdx7l5sN
Pinned by community manager