Disbursements Withheld
I received this email on February 4th and was told my account was under review,
Amazon promised to notify me within 14 days, but it has been more than 20 days and still has not notified me.
Anyone else having the same problem? how to solve this problem?
Dear Selling Partner,
We have become aware of activity on your account that is not in compliance with Amazon policies. As a result, disbursements on your Selling on Amazon payment account are withheld by Amazon Payments UK Limited and Amazon Payments Europe S.C.A. while we investigate this matter.
Remember: it’s the responsibility of each Amazon seller to ensure they are compliant with all applicable laws and you should seek professional advice if you are unsure of your obligations.
We will inform you within the next 14 days of further steps.
Sincerely,
Amazon Services Europe
1.2K replies
Seller_7VbclcPFFRTnc
Do you know what they are referring to ?
Ie dropshipping , wrong legal entity, no valid VAT if required, using someone else’s details on the account etc
Seller_iDiUaLCsDRE0K
Hi @KINGFISHER_CONSULTAN,
This is Pia from Amazon to assist you.
As per the post, your selling account has been kept for review and you haven’t received any update till now.
In regards to this, is your information up to-date on seller central? Did the performance notification you’ve received required any documents for verification and you may not have submitted? Because this may delay the account review process.
Please ensure that you are submitting all the required documents, if requested through performance notifications on time. Also, update all the information on Seller central.
You may also go through Amazon seller code of conduct and selling policies to ensure that your selling account is complying with our policies.
You may also share the recent performance notification as this will help us to assess the problem better and we will be able to guide you.
Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Regards,
Pia
Seller_BY6am3f4UqvVy
Dear Selling Partner,
We have become aware of activity on your account that is not in compliance with Amazon policies. As a result, disbursements on your Selling on Amazon payment account are withheld by Amazon Payments UK Limited and Amazon Payments Europe S.C.A. while we investigate this matter.
Remember: it’s the responsibility of each Amazon seller to ensure they are compliant with all applicable laws and you should seek professional advice if you are unsure of your obligations.
We will inform you within the next 14 business days of further steps.
Sincerely,
Amazon Services Europe
Just got this email from Amazon. No explanation what it’s about. As far as I’m aware nothing has changed in the last five plus years I’ve had the account. Anyone had similar?
Seller_BY6am3f4UqvVy
Ah. Thank you. A possibility - they seen to like to keep us guessing. I wish Amazon would be specific. Quick to take our fees but slow to act in any way that helps us.
Seller_kLPZM5aBb8UWx
Same notification this morning, had noticed since saturday that we could not issue disbursements.
Like the rest of you, nothing has changed in the last 3 years with our account - have always been VAT registered in UK and all other EU marketplaces
Seller_KwrCfEmxiFUmo
Just got the following today, too…
We have become aware of activity on your account that is not in compliance with Amazon policies. As a result, disbursements on your Selling on Amazon payment account are withheld by Amazon Payments UK Limited and Amazon Payments Europe S.C.A. while we investigate this matter.
Completely in the dark here. UK Co, with UK VAT number. No longer sell in europe (since brexit) so not vat registered in europe.
This is a major pain with no one able to tell you anything, very frustrating!
Seller_wdkT4apB4vujT
I received the same message today… The message was sent to me via the UK marketplace… I don’t sell in the UK… The state of all my accounts are impeccable. No violations… We go through Avalara for our declarations…
I have contacted Amazon services and they tell me to wait 14 days while they analyze what is wrong…
I will keep you updated on my case.
Did you all have any pending violations on your account status?
Here is the message is received.
"
Dear Selling Partner,
We have become aware of activity on your account that is not in compliance with Amazon policies. As a result, disbursements on your Selling on Amazon payment account are withheld by Amazon Payments UK Limited and Amazon Payments Europe S.C.A. while we investigate this matter.
Remember: it’s the responsibility of each Amazon seller to ensure they are compliant with all applicable laws and you should seek professional advice if you are unsure of your obligations.
We will inform you within the next 14 business days of further steps.
Sincerely,
Amazon Services Europe"
Seller_21JgJG2Y6ZVn5
I used Avalara to register for VAT numbers in Europe. What I can say is that On my German VAT certificate, I have the address but not sure what they registered in their online data. I also Checked it and is shows Valid.
Seller_wdkT4apB4vujT
Account info ----- ) legal entity
Do you have access to this page ?
