Duplicate EAN


#1

Hi, I am trying to create a product - a call card from Ireland which already has an EAN/Barcode on it. Unfortunately someone else has used this Ean (5098969000105) for a completely different item - so I cannot list mine. How do I get around that?
Many thanks
Bettina


#2

Hi Bettina

I just searched for that EAN and it didn’t bring up any products, so it is not a “live” available item.

I’d contact seller support (link at bottom of page), give them the ASIN of the old item you found and attach a pic of the item you have with its packaging and barcode and ask them to change it.

Same happened to me a couple of years ago and they changed it quite quickly given the evidence.

Cheers
Alison


closed #3