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We want to address a concern that many of you have raised regarding unauthorized Brand name changes on Amazon.

We have engaged with many of you, hear you, and we understand the frustration and potential impact this can have on your business. First, we want to assure you that we are actively working with our internal teams to address this issue. Your feedback is invaluable, and we're committed to improving the selling experience for all of our partners.

If you experience an unauthorized brand name change, please follow these steps:

1. Submit a report through the "Report Abuse" feature

2. Select "Product detail page was changed to represent a different product"

3. We suggest sellers to provide relevant details such as when the ASIN was created, by whom, and what the brand name was originally.

4. We're continuously monitoring these reports and working to streamline the resolution process.

However, if your report is declined, please don't hesitate to create a discussion post in the "Manage Your Brand" category and be sure to include your complaint ID for faster follow-up.

We want to emphasize that we're taking this matter seriously and our teams are collaborating to develop more robust safeguards against unauthorized brand name changes. We appreciate your patience as we work towards a more secure and efficient system.

As always, we're here to help. If you have any questions, please let me know.

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I'm just wondering if others are having a bad week with RM. Many items are not being scanned, and even a couple of Tracked 24 items are stuck in limbo. I'm probably going to lose my Premium Delivery eligibility as a result.

Yesterday, Amazon refunded two customers out of nowhere (as in no previous contact), and today I'm fielding five claims of items not being received. A couple were obvious scammers, but the others, I'm unsure. It's all so tiresome. I guess this is more of a rant.

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Cancelling an offensive personalised order
by Seller_cwZQE411jz468

I've had an order today for a personalised item with the phrase: I AM AGAINST LGBT!.

I have cancelled the order as this isn't something I am willing to print. Additionally it doesn't seem to fit with the offensive and controversial items policy as I wouldn't be able to list a product with this message and so therefore, I wouldn't be able to print this message on a personalised item.

Is there any point in me trying to contact Amazon to let them know about this order and protect myself from any negative feedback etc from the buyer?

3 votes
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Lost Buy Box (Featured Offer) UK
by Seller_7WWuosCNZf3ga

Hi @Seller_XUNeUuvrQDpgP!

I hope you are still doing well from last time we got in contact!

I need to create this thread, because the Lost Buy Box (Featured Offer) MEGATHREAD is locked. I can’t add a new reply there.

I hope this message finds you well. I’m reaching out again for your assistance with a recurring issue: we are experiencing ALL items lost eligibility problem for the third time.

This time the issue is on UK marketplace.

It happened somehow during the day.

Could you kindly forward this information to the Buy Box team? We would greatly appreciate their help in resolving this matter as this is urgent!

Our sales dropped by 70%.

The buy box wins drops from average 70% of Asins to only 8% of Asins regarding repricing report tool.

Here are the relevant details:

Account health: 268 (all metrics are normal)

IPI score: 630

Active ASINs: 293

Below are a few examples of ASINs that were selling well earlier this month and are still in stock at the Amazon warehouse but we are suddenly losing buy box today, but the problem are on all ASINS of account.

Marketplace: UK

B0BKJN9KS8

B0869ZT4PZ

B08BP5X1YZ

B081Y3L2XF

B00EQ7BGIS

Thank you so much for taking the time to look into this issue. Your attention and support mean a lot to me and my team as we navigate this challenging situation. Please let me know if you require any additional information.

Thank you very much in advance and hope for your help!

Dan

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Different and used item returned SAFE-T does not work
by Seller_jLz8Ia9kOyNaj

Hi,

The buyer opened a return case claiming the wrong item was sent, which is not accurate. The correct item was delivered, but the buyer replaced it and returned a used, completely different item.

I submitted a SAFE-T claim with photo evidence, but it was denied. I’ve repeatedly requested a specific reason for the denial; however, the responses have only stated that it’s "not eligible under the reimbursement policy" along with links to extensive policy pages, none of which provide a clear explanation.

I’m requesting your assistance in reviewing this case properly and providing a clear reason for the denial so we can address the situation appropriately.

Thank you for your support.

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Hi guys,

Just want to share this with you.

It happened to me today for the very first time, and it was quite obvious, but some scammers (thieves?) may try it.

Regards,

Thomas.

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We created the Brand Registry Application Guide to help walk you through the Brand Registry enrolment process.

Complete with step-by-step instructions and images, the Brand Registry Application Guide explains exactly what information you need at each step. It also provides tips on how to avoid common mistakes.

If you have a registered or pending trademark, Brand Registry can help you do the following:

• Secure your brand. Detect and report suspected intellectual property infringement with our powerful tools.

• Personalise the experience. Offer customers the opportunity to subscribe to your brand’s products and become repeat customers. Design your own storefront to showcase your products and tell your brand’s story.

• Measure your success. Use key metrics such as catalogue performance and top search terms to understand how customers search for your brand and purchase your products.

To get started, go to Brand Registry Application Guide.

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1 reply
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ASIN- 0853347859

This Book is from 1978 (almost 40 years old) and is listed as NEW !

Obviously it isin't and is misleading to the buyer and it's just to get the buy box (featuted offer)

I have messaged the seller about this scam & I hope Amazon take note and take action, its just NOT fair

0 votes
0 votes
218 views
15 replies
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Amazon's FBA Fees (UK and Eu Sites) Make no Sense
by Seller_PY6qN1rPPfY0J

Hi All,

I wanted to ask you lot about something that's been puzzling me for ages, relating to Amazon's FBA fulfilment fees. With regard to my inventory, I have a number of products that are almost identical but sold as separate ASIN's, yet Amazon's fees for fulfilling them are all different. In some cases, you have two products that are an identical size and weight, yet Amazon will charge e.g. 30 cents more to send one to a customer in Europe, than the other.

Does anyone know why these discrepancies exist? How do Amazon calculate what to charge for the fulfilment fee? Is there anything that can be done to fix such discrepancies?

I did wonder if the answer might lie in the weight and dimensions of the product as entered in the back end but I can't see any evidence of that causing the issue.

I look forward to your replies.

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3 replies
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Seller Account User Permissions
by Seller_Udi0JNbTrsmUV

Hello Sellers!

Has your Amazon business reached the point where managing it single-handedly has become rather challenging, and you find yourself needing to grant others access to your account whilst protecting your personal information? Perhaps you need to give a colleague permission to assist with creating listings? If so, your seller account offers a feature that allows you to grant access to other employees, co-owners or contractors through User Permissions settings.

Important Note: This feature is only available to sellers that have subscribed to the professional selling plan. For more information on how you can switch to the professional selling plan, see this help page.

There are three types of users:

Primary Account Users: A primary user, also known as the account administrator, is the one who registers a new Seller Central account. The primary user will have access to every page and feature their account type offers.

Secondary Account Users: A secondary user is invited by the primary user, through User Permissions. A primary user can grant certain permissions to a secondary user. By setting user permissions, other users can complete tasks such as manage inventory or handle shipping confirmations.

Authorized partner: An authorized partner is an individual or company to whom you have granted access to your account. An authorized partner will only have access to the data that you grant. All external contractor or companies that are not part of your company must be added as authorized partners. Do not add them as your secondary account users.

Tips for granting access to your seller account:

  • Don’t share your password with other people.
  • When granting permissions to users, grant the minimum permissions required for them to do their job. You can edit permissions if their job changes.
  • Regularly review the permissions granted to your users. Users with account permissions who no longer work with your business could pose a risk to private information contained in your selling account.
  • Don’t add external third-party service providers or developers as users. You can add third-party service providers as partners by going to the “Authorized Partners” tab under Global Account. Follow the process on the screen to provide access to your partners.

For more details, check out this help page: Set and edit User Permissions.

Please let me know if you have any further questions or concerns.

- Roberto

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My store has been suspended. Please confirm that you have set up a valid credit card and submit the following documents:

--Utility bills for pipeline gas, natural gas, electricity, tap water, mobile phones, fixed line or Internet services. I followed the requirements and ensured the authenticity of the submitted materials, but they have not passed the review.

I am a newly registered store and the only one. I really don't know how it was judged as a violation and banned? More importantly, all the materials I submitted were genuine, why couldn't they be reviewed. At the beginning, I submitted a telecommunications address certificate, followed by a power grid certificate, and then submitted a bank reconciliation and address certificate, but it still couldn't be approved. I really suspect that this auditor is an intelligent robot. What should I do if I make changes.

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