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We own an Amazon store underneath one brand name. To save the hassle of having multiple Amazon pages per brand, we wanted to list another brand's products we own underneath the first.

I have managed to get the product listed - I had to provide signed evidence of our brands' association through the brands application bit, but now that iv finally got the products live - I am not allowed to ship them into FBA using the manufacturer barcode.

I've spoken with support agents, and I am repeatedly being told that 'After further investigation we have found that, ASIN: 123456 is restricted from using manufacturer barcodes.'

They can't seem to tell me why it's restricted - the item is a board game aimed at ages 10+. But no one can tell me why its restricted.

I don't want to send the product in under an Amazon label as it's additional cost in terms of admin and inconvenience our side - and It's never been a problem before using the manufacturer barcode. All I can think is that It's because I am selling a different brand? (despite the fact that we own that brand too and I have had approval to list the product!)

Can anyone offer any advice to get this fixed? I'm getting so fed up with all these hoops we have to jump through to get products on Amazon nowadays.

Hello All

Can anyone advise or help - I have a book stuck in Fix Your Products - In-progress Listings

When I click on the link it goes to a page headed Listings Under Translation and shows the image of a book I have since sold (off Amazon)

It shows a Status of Failed and offers the option of Create the listing manually, but when I try to do this the system correctly identifies from the ISBN or title/author that it's a book published by Orbit and I'm asked for the (irritating) Invoice for 10 new copies within the last 6 months - which as a used bookseller who used to have one used copy, I'm unable to provide

The book is not listed in my Manage All Inventory (or I could Delete it)

I've not raised a case (so far) as I'm unsure if I can explain this situation clearly to Seller Support

Help?

Thank you

Brian

Hi I have question about first picture. Why my listing is block because of my firs picture but I see many listing with exactly the same picture, How is possible that some listing with the same picture are going thru and the other are block. I would be thankfull for the answer. Thanks

@Seller_gAhPNiLrkfTcr @Seller_j9Bd91CW3ZVpr@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt

This needs urgent attention from Amazon leadership.

We are facing a serious issue that is damaging our business. A recall notice issued in France for a product batch not even related to our UK stock has triggered Amazon to start issuing automatic refunds and sending emails to customers, without verifying anything or giving us the chance to provide documentation.

Our stock is not affected.

We are currently waiting for official paperwork from the manufacturer (Scala) confirming our batch is not part of the recall. Despite this, Amazon has already refunded customers from our account, without due process or legal basis.

This is a direct violation of:

General Product Safety Regulations 2005 (UK) – Regulation 9, 15, 16

Our rights as sellers to be notified and given a chance to respond before refunds are processed

Basic commercial fairness and seller protection principles

Amazon should not apply a France-only recall to the UK and EU-wide sellers without confirmation. There is no UK recall notice, no product issue confirmed in our batch, and no risk assessment shared with us.

We are asking Amazon to:

Immediately stop refunding our customers

Hold all recall actions until proper documentation is reviewed

Compensate any seller who has already suffered losses due to this mistake

Other sellers, please check if this is happening to you. This type of unverified action from Amazon sets a very dangerous precedent for all sellers.

Amazon, this is not just a technical issue. It is a serious business and legal violation. You cannot punish sellers based on assumptions or regional notices from unrelated markets.

We demand a fix NOW

Hello there,

Our Disburment are on hold since March, we haven't received any disbursement for 5 months, which has a great impact on our cash flow. we need a lot of cash to prepare sufficient goods. The VAT team is not responding, we agreed for the amazon vat calculation and and have asked to deduct the amount GBP 6,607.26 from our positive balance, however still not a single response received.

This is a pretty straigforward matter to solve the issues on our account health and release the payments.

Evrytime customer service say, our internal team will email and resolve but still waiting, can someone here look in to this matter and resolve please?

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Ash_AMZ @Abella_AMZ @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

Regard

Hello there,

Our Disburment are on hold since March, we haven't received any disbursement for 5 months, which has a great impact on our cash flow. we need a lot of cash to prepare sufficient goods. The VAT team is not responding, we agreed for the amazon vat calculation and and have asked to deduct the amount GBP 6,607.26 from our positive balance, however still not a single response received.

This is a pretty straigforward matter to solve the issues on our account health and release the payments.

Evrytime customer service say, our internal team will email and resolve but still waiting, can someone here look in to this matter and resolve please?

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Ash_AMZ @Abella_AMZ @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

Regard

Hi there,

We have been trying to get a response from the VAT team regarding our VAT liability of GBP 6,607.26. Cas ID: 11324393472

Our request was simple: to deduct this amount from our positive account balance so the matter can be resolved and disbursements resumed.

Instead, we keep receiving automated emails with VAT calculations—no direct response to our actual query. This ongoing silence is unacceptable and has severely impacted our business operations.

Can someone from the VAT or payments team please respond and resolve this matter please.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Ash_AMZ @Abella_AMZ @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

Thank you.

Hi all,

I’m trying to disable Cross-Marketplace Settlements (CMS), also known as Negative Balance Adjustment. When one marketplace (e.g., UK) has a negative balance, Amazon pulls funds from another (e.g., DE) instead of charging the credit card on file.

This creates issues with VAT reconciliation and accounting across regions. I’d prefer each marketplace to be financially independent, with charges going to its own card.

Has anyone managed to opt out of this? Is escalation to a specific team required?

Any guidance is appreciated.

Thanks

Hi everyone,

I was advised that in order to sell products in the EU, the packaging must include product information in the local language of each country. Since we’re unsure how many units we'll sell in the EU, we’ve included a multi-language instruction leaflet inside the product box (covering French, German, Spanish, and English). The outer box includes recycling symbols and an icon indicating that instructions are provided inside.

Would this approach be considered compliant with EU packaging and labelling regulations.

We are trying to avoid the cost of printing multiple language versions directly on the packaging for now, especially as Amazon seems to restrict sellers who don’t meet certain localisation requirements. Any guidance on whether this method is acceptable — or what the best course of action would be — would be greatly appreciated.

Thank you in advance!