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Hi all,

Customer opened a return which was Ordered: 672 days ago

Item was a printer and the return reason was Item defective or doesn’t work

Amazon have accepted this return and have given a prior refund plus return delivery cost.

This item is out of warranty by a long way, is there anything i can do?

Thank you

I have a customer who has had a large order from us, I have full tracking history, proof by image and also signed for by the customer. she is claiming she never received the goods and has issues an a-z claim against us. this order is valued at £680!

I appealed the claim giving all the information required and it was upheld due to 'We reviewed the details for this claim and found that you did not respond to the buyer's message before the claim was filed'

the customer contacted me off a different order number (she has purchased off us 5 times) - I responded to her within 24 hours. I had to go through seller support to inform them of this and re-appeal.

I then get another upheld excuse 'you did not provide the carrier website link or it does not show any tracking information on the carrier's website'

All of this is incorrect. its infuriating! the customer clearly received the goods and I am out of pocket yet again!

The a-z claim department is completely incompetent and not fit for purpose.

I am seriously considering not selling through amazon any more. they don't care about the sellers at all!

Has anyone else had this problem? I purchased my usual 2nd class / small parcel labels through Amazon and took them to the post office. The post office scan did not recognise any of them - so were rejected by the post office and unable to therefore be sent. I have tried reprinting the labels as well as cancelling the old ones and bought new ones - again exactly the same.

Any ideas?

My last name changed because I got married, my old last name is on my credit card, my account was closed for no other reason than that and I think it was a mistake.

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.

Please do not hesitate to contact Seller Support/Selling Partner Support with any questions you may have or if you believe there was an error: https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html

For more information on selling requirements, go to ‘Information required to sell on Amazon’: https://sellercentral-europe.amazon.com/help/hub/reference/G201200780

@Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x

I had an active account on Amazon Germany and later switched to the US marketplace using the same account. After this transition, my account was suspended due to Amazon’s multiple account policy. I’ve been dealing with this issue for nearly 2 months.

The system does not allow me to update my address. Because of this, I submitted all the required documents in PDF format to Amazon, but I still haven’t received any resolution. My account remains stuck in the verification stage, and I keep getting the same automated responses.

I kindly ask for help from an Amazon representative who can actually understand my case and won’t just send an automated reply.

Your support would mean a lot – thank you in advance!

Hi ,

I’m new to selling on Amazon, and we’re planning to import Marvel 3D key tags from China. Before importing, I tried to create a new product listing on Amazon, but I found the process quite complicated.

Could anyone please guide me through the steps or share some tips on how to create a new listing correctly?

Thank You

Heyy, i need help because nobody from support can help....my account is blocked because by mistake i created one more account and i cant access email connected with that account. I sent my documents to verify so after i can delete the account but their answer is "we'll contact you in 2 bus. days to sour email adress" what to do? or how to unblock my account?

As the title. Sales are zero today which is just not right as we sell dozens of orders everyday. Checked to see if our shop is still activated and it appears to be and also checked the buy box which we still have. All very strange never known anything like it.

I OPENED THIS ACCOUNT 5 MONTHS AGO, AMAZON HAS BEEN CLOSING MY ACCOUNT CONTINUOUSLY REQUESTING ADDRESS VERIFICATION FOR THE LAST TWO MONTHS, I OPENED IT WITH A DIFFERENT ADDRESS BUT I AM CURRENTLY AT AN ADDRESS WITH AN INVOICE, I SENT ALL THE DOCUMENTS, EVEN THOUGH MY ACCOUNT IS VERIFIED, AMAZON CONTINUOUSLY CLOSES MY ACCOUNT