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Hi everyone,

I’m reaching out to ask for help with our KYC verification on Amazon.

Our company officially changed its name last year. We’ve been operating under the new name since then.

However, during this year’s KYC verification, it seems Amazon's system still displays our old company name, causing a mismatch. We’ve sent all the updated documents multiple times, but we are still not getting verified. The appeal was rejected.

We’ve run out of ideas and options. Our business is being seriously impacted, and we urgently need to get verified to continue selling.

If anyone has experienced something similar or knows how to resolve this, your advice would be greatly appreciated.

Thank you in advance for your time and support.

@Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr

Buyer has received the parcel after the claim was refunded.

We waited for the parcel delivery for starting our appeal. The tracking shows buyer has received the parcel and proof of photo shows that as well.

Buyer is elderly and unable to correctly email us through buyer/seller messages to properly write the email to us, however they responded to our email and also contacted us outside Amazon to confirm receipt of the parcel.

We do not wish to keep messaging them either as it is not great thing to do.

My appeal to reverse the claim was denied giving below reason by the claims team.

Thank you for taking the time to provide us with more information regarding your claim on order 026-4788293-7945161. Upon further review, we have decided to uphold our original decision.

Why was my appeal denied?

We understand your concerns and would be happy to revoke the claim associated with this listing and recharge the buyer, but we can only do so by their direct request. We encourage you to contact the buyer directly regarding this claim. The buyer can then let us know the issue has been resolved.

How do we resolve this claim as they have also given us ODR. I want the claim to be reversed and ODR removed. However, I do not wish to keep contacting the buyer as they are elderly and do not know much how to use buyer/seller messages which is already complicated for people to use.

@Seller_z3k8APxGfbQEK, @Seller_Huz6FT08OxHAR , @Seller_mIRnuhdx7l5sN , @Seller_TSXM2A5nxWSuH , @Seller_XUNeUuvrQDpgP please help us review this claim internally.

Hi everyone,

I have box with dimensions of 72 x 10 x 39 cm, which complies with the 73.7 cm length limit on the longer side. My supplier intends to pack five of these boxes into a carton that measures 74 x 55 x 40 cm and a GW of 21 kg. Will there be any problems with the outer carton exceeding 73.7 cm? Is it acceptable to ship this to the Amazon warehouse?

Thanks All

discussion.

Hello, does anyone know what bank accounts I can use in the UK, I have a mettle business account however Amazon is saying that I can't use this. What business bank accounts can I use and what do other people use?

Our account has been deactivated due to VAT liability, despite our company not being VAT registered (we haven't met the revenue threshold yet).

They wrongfully believed we were based outside of the UK, but we have provided plenty of evidence to prove otherwise: passport, invoices, certificate of incorporation, etc.

Seller Support is not replying to messages. It has been over a month since our privileges were removed.

We called the account health "specialist" and all they told us was to message support again, but they are not replying.

How can we fix this?

please check my account i am new user so help me where i am wrong

I have been trying to close my account since January, 2025. I have no more books to sell since my mentor passed away. Why don't I get help with this from Amazon? Please help!

Dear Sellers,

I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.

However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

This is the first time I've experienced an issue like this, and I'm unsure how to proceed. Is it worth contacting Seller Support? I would appreciate any advice on how to report this kind of behavior and how to claim my loss.

Thank you in advance for your help.

Best regards,

As the title. Sales are zero today which is just not right as we sell dozens of orders everyday. Checked to see if our shop is still activated and it appears to be and also checked the buy box which we still have. All very strange never known anything like it.