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I CANT GET ANY HELP hello anyone here ? @Ezra_Amazon @Sarah_Amzn @Ezra_Amazon @Julia_Amazon @Simon_Amazon @Ash_AMZ @Simon_Amazon @Winston_Amazon @Sarah_Amzn @Julia_Amzn @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Ezra_Amazon @Julia_Amazon @Simon_Amazon @Ash_AMZ @Sarah_Amzn

What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

So I have just come across a refund given by Amazon to a customer for a bespoke order.

I was blissfully unaware of there being an issue with any order.

The order came in yesterday and had a note on the order with this incredibly rude message "Do not disappoint me please. I need this ASAP"

Anyway needless to say it was a next day order so I immediately processed the requirements and put this on a next day tracked.

It was received at 10.46am. By 12.46pm, I had a note from Amazon to tell me the order has been refunded.

No A-Z claim, no dialogue with the customer or even an explanation from Amazon why this order has been refunded.

I contacted Amazon and raised a Safe T claim. The safe T claim was instantly denied and I immediately put in an appeal and just waiting on the outcome.

I contacted Amazon seller support and they stated another department had refunded this without giving any explanation other than the customer claims to have received the wrong item.

In what World does an Amazon rep hand out a refund without an A-Z or querying with me first for a refund. The order value I think is irrelevant in this case but to me it is substantial and I am waiting for an explanation.

Amazon seller app is not showing my shipping templates any longer, it is asking me to input a merchant shipping carrier which I cannot do as nothing works. I’ve tried reinstalling the app but no luck. I can still list normally via the website but this is very cumbersome. Any ideas?

Order 405-0350050-8137106

The buyer filed an A-Z claim for not receiving the product.

Amazon approved the seller's refund and affected the ODR.

This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?

Please help us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_ZyGdB49sb7An4

I am aware of topics the last few months with glitches forcing sellers to ship EVRI.

The last decade of order, Royal Mail no problem.

The odd time the system glitches and only shows EVRI, but a quick page refresh and Royal Mail comes up.

Today with one order no chance. Have refreshed, logged in and out and no chance - only EVRI

I notice the small print. Is that right I am going to have to set up an EVRI account for this one order?

"I hereby agree that I have read and accepted the HERMES Terms and Conditions for this service.

Important: Evri requires sellers to create an account on their platform to process shipments. Please create an account with EVRI using this link before purchasing their shipping services"

hello there sellers I need some help regarding 'identity verification' process.

Recently amazon has asked me to provide them with new documents, however I can't wrap my head around why it keeps getting rejected.

I have requested a new document from the HMRC application and so it's up to date.

It has my name etc on the document and also the UTR number displayed clearly.

The photo has been taken clearly of the full paper, however, I'm disappointed in this system as I have a large payout on hold which I really need to aquire.

Did anyone else experience this issue and if so, what can be done to get this approved as soon as possible?

A couple of weeks ago Amazon set up the NEW Automated Handling Time system on my account. I didn't receive any emails about it and didn't find out about it until I saw in the left corner of my seller account that my late dispatch rate had increased. I immediately went in to check my shipping settings to find Amazon had set up the automated handling time to one day. For the last 5+ years I've been set to 2 days. I changed it back to 2 days.

I spoke to Account Health who explained what had happened and said to raise it with Seller Support (groan) who would remove the threat on my account.

I've now spent nearly a week receiving accusations from Amazon claiming that I had made the change to 1 day delivery, or I had allowed someone on my account to make the change. I've been threatened to have my inventory made inactive. I've emailed over and over again stating that the change was by Amazon and as soon as I saw it I changed it back. I am now receiving garbled messages from Amazon which make no sense at all, and now stating that I have to do a questionnaire about the late delivery or my account will be taken down.

Where do I go next? I will not be accused by Amazon of sending out late deliveries when it was Amazon that changed my shipping settings. Account Health agree and sent in a report but Seller Support don't bother to actually look at evidence or any of the screenshots I have sent them, its just copy and paste. I need someone at Amazon Seller Support to take some responsibility and look into my account - hopefully someone with an ounce of knowledge will finally actually step in.