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Welcome to our Ask Amazon Q&A with the Brand Registry team, focusing on your questions about the Brand Registry Enrollment Process.

_____________________________________________________

⚡️ What You Need to Know:


The Brand Registry team will answer all your questions posted in this event thread on May 27th from 8 am - 4 pm.

_____________________________________________________

💡 Submit questions below!


Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

We're hosting Ask Amazon events across multiple stores. In addition to this UK event, sessions will also be held in the following countries:

France

Germany

Italy

Spain

Japan

Please note that this event thread is specifically for the UK Forums. Links for each individual regional event will be provided soon.

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

1 vote
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Excessive FBA refunds
by Seller_L76garZJ6zSqM

Hi,

I need help escalating an issue that seller support haven't been able to resolve. We have noticed that one of our orders, £2.99 in total value, had a refund approved for £52.50. When we queried this with seller support they said this was a 'concession from our customer service team ' and that a reimbursement was not possible. I have since emailed the managing director about this three times and had no response what so ever and so was hoping that one of the forum moderators could help @Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH @Seller_XUNeUuvrQDpgP.

Case ID: 11108979632

Has anyone else had any similar issues? Just feels scandalous that they can refund such extortionate amounts without any reasoning (or be able to articulate what the reasoning is)

Thanks in advance

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Order Dispatch Date
by Seller_VD3YaOWQaUJde

Hi,

I'm hoping someone can help.

I have a 2 day dispatch date, so orders need to be sent within 2 days which has been fine.

The last few days, when i click orders which shows my list of orders, it has the order received date and dispatch date which is correct.

The weird thing is, if i click on one of the orders it is telling to dispatch within 1 working day and not 2, but it shows 2 days if i click orders.

Why is it asking to ship within 2 days which is in my settings but when you click on the order it is asking me to ship within 1 day.

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I have a lots of FBA pending orders more than 21 days, after check with seller assistance they told me that those orders are still pending payment from buyers. How can be happen in this way??? Anyone else encountered same situation?

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7 replies
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Blocking Buyer Messages whilst on Holiday
by Seller_fw9LFwa3Z2sVB

I noticed that Holiday settings do not allow you to stop receiving messages from buyers whilst you are away. Are there any other Amazon settings that temporarily close your account and block buyers from sending messages?

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475 views
14 replies
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Crazy A-Z Guarantee Claim
by Seller_9uIyHDTdIs9Vz
Amazon replied

Customer bought two items, each 110.8 pounds. One was faulty, then he tried to return. I agreed and authorize Amazon to generate return Label.

My customer found return label short of information, and I email him my warehouse address. my customer did not post the product, but claim A-Z of the whole amount 221.6 pounds. Amazon did investigation, and decisively deducted 221.6 pounds from my account to the customer.

I wrote to Amazon, and Amazon told me I did not respond to the customer properly. And my money just gone like this. I believe the world has fair rule, but I don't see fairness in Amazon, at least, no mercy to sellers.

3 votes
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6 replies
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Warranty Inserts/ Accidental Damage Inserts
by Seller_2AkMpLvym0zA7

Does anyone know if putting Accidental Damage Warranty Inserts for 3 months are allowed?

We obviously offer 12 months manufacturer warranty, but this is an additional service that we offer for any accidental damage a customer might incur.

0 votes
0 votes
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2 replies
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Asin not searchable
by Seller_j7sN1SLVRVSmB

case no. 11136606062

The asin is not searchable and ineligible for advertising. This issue has remained unresolved for weeks. We've opened multiple cases with FBA and advertising team based on conflicting direction from seller support. We have been sitting on inventory and paying for storage for weeks. Can Amazon support at Forum escalate the issue.

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Variation by Gender and Model
by Seller_JdV9Aoe4027WV

I am new to sales and I am confused about product variations. I print t-shirts and I have several models of teddy bears for example. How can I add model variations? Should I add a new product for each model? And the second question is how do I add all genders to the same product (men woman girl boy)? Thanks

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3 replies
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Buy shipping Issues
by Seller_ae51e0CJoHqCX

Is anyone else having issues with the buy shipping only offering a poor Evri service that will not get there on time instead of Royal Mail?

This evening I cannot seem to use buy shipping at all for anything. To top it off, help closes at 20.00 hours and I had the problem at 20.30 so cannot get support after 8pm.

In a bit of a pickle now as it is the busiest time of year for me so came in to get a little bit ahead and then hit with this shower.

The Evri issue has been ongoing for about 9 weeks and I have 3 open cases saying they will get back to me when they have a resolution. It's a recurring problem but i am sick of seller support saying it is passed to the concerned team, relevant team, internal team, specialist etc, the list goes on.

They just come back with scripted responses to say it is being looked into and they eventually close the case saying it is answered but promising to come back.

My comms below with the latest response that I first raised to seller support on 27 March 2025. Personally I think the response is a bot placed lie.

Amazon

19:44

06/05/2025

Hello from Amazon Selling Partner Support,

We understand that you contacted us regarding Buy shipping.

We contacted our team to finalize the research.

Currently, we are awaiting further communication from them.

We will write back to you with further updates as soon as we receive them.

Thank you for selling with Amazon.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

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We started using Linnworks back in 2016 on their Free plan, which at the time seemed like a great way to manage our growing e-commerce operation. By 2019, they transitioned us to a paid plan costing around £300/month — a steep increase, but we accepted it because the software handled order management and label printing fairly well.

Fast forward to 2021, and the cost has skyrocketed to an eye-watering £14,323 per year. That’s a nearly 48x increase in just a few years with no matching improvement in value or functionality. It feels like we’re being penalised for growing our business.

To make matters worse, we attempted to use Linnworks to list products on Amazon — a feature that’s advertised — but it simply stopped working. No clear explanation, no real support. We were left in the dark, paying a premium for features that don’t even function properly.

In truth, the only thing Linnworks does reliably is manage orders and print shipping labels. Everything else is either broken, outdated, or not worth the cost. For the price we’re now being charged, we expected a much more robust and versatile platform.

I’ll be actively looking for alternatives that offer better value and transparency. Linnworks has unfortunately become a cautionary tale in our tech stack — good at one thing, but wildly overpriced and underdelivering on the rest.

1 vote
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