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Customer bought two items, each 110.8 pounds. One was faulty, then he tried to return. I agreed and authorize Amazon to generate return Label.

My customer found return label short of information, and I email him my warehouse address. my customer did not post the product, but claim A-Z of the whole amount 221.6 pounds. Amazon did investigation, and decisively deducted 221.6 pounds from my account to the customer.

I wrote to Amazon, and Amazon told me I did not respond to the customer properly. And my money just gone like this. I believe the world has fair rule, but I don't see fairness in Amazon, at least, no mercy to sellers.

Hi,

I set up a new product listing for a Guinness Gift Hamper, and everything was fine, so I've sent 400 units into FBA... however it suddenly was automatically marked as inactive. When I click on "Fix Listing," I’m met with the following message:

Request selling approval for policy compliance

Reason: Product requires approval to sell.

When I then click on "Request Approval," I receive this message:

We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Grocery category in Used, Refurbished, Collectible condition(s)

This is a brand-new product, no one else has it. We have bought the Guinness stock in an above board fashion and there is no restriction on us reselling it.

Has anyone encountered this issue before, especially with gift hampers in the Grocery category? Any advice would be much appreciated.

Thanks in advance,

Ryan

I have used FBA for over 10 years, I have come across all of the problems and shortcomings of using FBA. This is a new and very worrying issue. Amazon tell me that I made an error on my most recent shipment. They say that the ASIN in the shipping plan does not match the product sent. As the error was made by me they are keeping the all of stock and I can’t make a claim for the loss. They are keeping nearly 3K worth of stock at cost and there is nothing I can do about it. I don’t believe that I made an error and they have not given me any evidence that I made a mistake. I just have to take their word that it was me that made the mistake and not the FC doing it wrong. Amazon feel free to help yourself to all of my stock.

Due to the value, I will be sending them a letter before action and to the small claims court.

I just wondered if anyone else had seen this issue?

Hello Everyone

For a brand, although the brand owner defines me as an authorised seller in the brand panel, I get the error Your Account does not qualify when I want to add the product. Although I contacted amazon seller support on the subject, I could not solve the problem. I have contracts and authorisation letters related to the brand I will sell. Can you help me on how to solve this issue?

@Winston_Amazon @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Simon_Amazon

how to create vat number , iam new seller just started learing about and listed item so amazon asked me to give vat number ,how can i get vat number and will it make any problem if my sales not happen in future.

Hi, is it possible to only fulfil orders directly to customers, instead of holding any stock in an Amazon fulfilment centre?

I am looking to sell in the UK only.

Thanks

The documents I uploaded for KYC verification have been under review for days and I still haven't received any results. Can I please get some information? My payments are blocked and my trade is interrupted, please I want information about this issue. It is not normal for it to take this long even though I have uploaded all my documents and information urgently.

I get the error when trying to create a shipment in amazon German "This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product"

Seller support helpfully have advised me its because no fulfilment centres are available (which is what the error says)

Background

We have never had this error before when trying to ship the product from our German warehouse to a German fc.

We can create shipments to all other eu countries and the uk for this product with no issues.

This has been ongoing for over 7 days with critical levels of stock now left in amazons german dc.

Does anyone have any ideas of how to fix this or anyone from amazon reviewing this can you help me escalate please?

Thank you

Hi,

I'm hoping someone can help.

I have a 2 day dispatch date, so orders need to be sent within 2 days which has been fine.

The last few days, when i click orders which shows my list of orders, it has the order received date and dispatch date which is correct.

The weird thing is, if i click on one of the orders it is telling to dispatch within 1 working day and not 2, but it shows 2 days if i click orders.

Why is it asking to ship within 2 days which is in my settings but when you click on the order it is asking me to ship within 1 day.