Welcome to Seller Forums

I have a buyer wanting to cancel the order, as they email us directly through amazon itself. The order was dispatched/Shipped on the day of purchase as I had up to Friday to dispatched the order, but was made on time.

P.S...

Ship by: Thu, 22 May 2025 BST to Fri, 23 May 2025 BST {We have dispatched it on this Thursday 22 May 2025}

Deliver by: Tue, 27 May 2025 BST to Fri, 30 May 2025 BST

Purchase date: Wed, 21 May 2025, 13:45 BST

She emailed me on 26-May-2025 16:58

She hasn't really given me any reason why she wants to cancel the order,

all she said was "Cancel this order" on the message/email.

She Brought 2X "9ft Banner Happy 9th Birthday Pink holographic".

What should I do and how should I deal with this, also is she trying to scammed me too.

Any help or advice would be much appeached! Thank You!

We received a product authenticity complaint from a customer and as required by Amazon we submitted to Amazon an invoice from our supplier to prove that the product is 100% authentic. Amazon replied ''We cannot accept this invoice because we are unable to verify the supplier. We removed your listings for these items: ASIN: B01MT6ZZVK''.

Amazon now requires an invoice from our supplier's supplier. But our supplier is actually the factory which manufactures the product for us, so there is no other supplier who supplies our supplier. Amazon says that if we do not provide this information our listing will be removed on the 2nd of June.

This is, by the way, our best-seller and we are selling hundreds of these products worldwide from our own website and other platforms.

Any ideas please?

Thank you.

Dear Amazon Seller Support,

I am writing to express my deep disappointment regarding a recent chargeback that has been unfairly deducted from my business account.

The order in question was successfully delivered to the customer. I have submitted clear proof of delivery, including the shipping slip and tracking number. Additionally, the customer has explicitly confirmed receipt of the order via email, which I also shared with your team. Despite this, the funds were still reimbursed to the customer through a chargeback initiated via their bank.

What is most concerning is that Amazon falsely claimed the order was not delivered, and even after I submitted the proof for the third time, my documentation was ignored and the funds were taken from my account without my consent.

This experience is extremely disheartening. As a small business paying monthly subscription and transaction fees, we expect a fair and transparent resolution process. Unfortunately, it feels like Amazon consistently sides against small sellers, without proper investigation or support.

I urge Amazon to review this case thoroughly and take appropriate action to return the unjustly deducted amount to my account. I would also appreciate a clear explanation of how such a decision was reached in the face of the evidence provided.

Hi, I am asking this question on here as Amazon seller support have been as unhelpful as ever with giving me a clear answer.

If I am on the individual selling plan do I have to use evri to handle all my returns?

Evri have recently lost one of my packages which was being returned and are very difficult to get hold of. The buyer has been refunded by Amazon already. I then found out I might only be covered for £20 which is outrageous. Why is Amazon using a default service which offers such little compensation especially since they charged a very high fee for a return label. I would like to switch to Royal Mail tracked 48 by default as this covers up to £150. Ideally I would like to handle returns myself but I expect this isn’t possible.

Regards

One of my FNSKUs has been incurring long-term storage fees since February. However, when we checked the sellable quantity, reserved quantity, and removable quantity, there is actually no stock available to sell or remove. So what inventory is actually generating these fees?

We've been contacting Amazon since February, but the issue still hasn't been resolved. Case ID: 10804296912.

Is this how Amazon unfairly charges sellers long-term storage fees?

Buyer claimed that some of the new items sent were damaged, returned an empty box, I filed a Safe T claim with attached photos showing empty box and returns label and claim was denied. Can anyone advise on the appeal please.

Screen shots to follow.

Etsy

See the latest comment from Etsy Support

Etsy Support Admin

This is Aida from Etsy's Case Mediation team.

After reviewing this case, we determined that a refund isn’t appropriate in this situation.

Jenny, Thank you for letting us know that you have not received your order, we know how important this is to you. However, since the tracking information shows that the order was delivered to your shipping address, we are not able to mediate the case.

Please contact your local post office or your neighbors, as they may have received the order on your behalf.

Keep in mind, abuse of Etsy’s Purchase Protection program could result in program exclusion at Etsy’s discretion. Learn more about our Buyer Policy here.

We appreciate your comprehension.

In the last couple of weeks, Amazon has changed the default placement of where Sponsored Products campaigns appear from on Amazon to 'Amazon and beyond' "sites".

"Sites are where specific ad placements can appear. These can be websites or apps.”

The two available Sites options are now "Amazon and beyond" or "Amazon Business".

So without any announcement, or ability to opt-out, all Sponsored Products campaigns have now been transitioned to 'Amazon and beyond' and your ad budget is being spent (at the same bids) on random websites and apps.

There is currently no report available to see where your ads are now appearing, or even what the potential list of websites and apps are where ads could show.

There is no ability to opt-out, and when you create a new campaign you also only have these two options.

If you've noticed your ACOS suddenly increase, this is very likely the reason why.

Even for Amazon this is a new low, with no transparency or ability to opt-out. You're now paying for ads on some random website or app, with likely no intent, at the same cost. Shocking levels of deception.