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Hi everyone,

I’m a new private label seller and recently launched my first FBA product (ASIN: B0FBGTSSGG) on Amazon UK.

So far,

I’ve: Sent in 78 units to FBA, but only 68 are marked as “Available” — My product is Prime-eligible, no other sellers, and I'm using Amazon Sponsored Products ads, Ads say “delivering” but have shown no impressions, clicks, or spend in 5+ days, Buy Box win rate is 0%, and I have no featured offer visibility.

I’m aware that Buy Box is needed for ads to show properly, but I’m wondering: Could the incomplete FBA receiving be blocking full Buy Box eligibility?

Is there anything else I might be missing that could help unlock the Buy Box or trigger ad delivery? I've opened a support case, but would really appreciate advice from anyone who's been through this as a new PL seller. Thanks in advance!

We use Amazon Shipping Service for our delivery. We have received back almost 40 parcels in last few days. I checked those parcel shipping history and all of them showing Customer refuse to accept the delivery. It is understandable if one or two but around 40 parcels. On the other hand customer also contacting us about the delivery. However we have contacted with Amazon Shipping service but unfortunately didn't give us any obvious reason just system error. Is there any one facing this issue as well ?? Thanks

over the last few day the estimated delivery time for premium shipping is incorrect. both 1 day and 2 is active on the shipping template but 1 day is not even showing on the asin at checkout.

and when we deactivate the 2 day shipping, 1 day shows but the EDD is more far ahead than 2 day shipping! 2 day delivery times are correct but 1 day is not showing.

can someone advise me if it is safe to upload a bank statement to confirm my card? I have been advised to be careful because of scams

Hello!

We have formally written to request a resolution to the issue where FBA inventory cannot be removed due to a system error on Amazon. This problem has seriously hindered us from closing seller accounts

United Kingdom Inventory :1 units

Poland Inventory :1 units

We want to close our account, but the following prompt appears:

You currently have inventory stored at one or more of our fulfilment centres. This inventory needs to be either returned to you or disposed of before your account can be closed. Place a removal request to process your request.

You have a balance on your account. Once you've received a final payment or charge and your balance is £0.00, you can close your account.

1. We started dealing with this inventory removal issue on December 6, 2024. However, nearly six months have passed, and the inventory problem remains unresolved as it has been cancelled by system errors.

2.The seller support failed to provide an effective solution.

We declare our willingness to give up all the inventory in the store and the claim rights for the inventory. Please help complete the direct disposal of this inventory.

If you need us to provide any materials, please contact us. Thank you very much!

Hello fellow sellers,

I need your help and advice on a serious issue we have been facing.

A customer purchased a specific pair of shoes from us. We fulfilled the order correctly, and our internal records, pick list, and dispatch footage confirm this.

However, the buyer raised a return claim saying "wrong item sent" and returned a completely different pair of shoes, not even a model we sell. The returned pair was used and dirty. Despite submitting full evidence (photos, product catalogue, stock sheet, and return inspection report), Amazon refunded the buyer from our account.

We have submitted 16 appeals through the normal channels and keep receiving the same copy-paste response:

“Although we understand your position, we stand by our decision.”

We have asked for an escalation or human review, but there is no way forward via the standard appeal workflow. This is a clear case of return fraud, and it seems there is no protection for sellers in this situation.

Has anyone managed to:

Escalate these cases beyond the automated system?

Get a proper review done by Executive Seller Relations?

Recover funds in similar fraud situations?

Any insights or proven escalation routes would be hugely appreciated. I am also interested in collaborating with other sellers who face similar situations to raise this as a systemic issue with Seller Performance or through FBA Feedback Loops.

Hi

From my previous posts KYC needed to verify that I am based and trade in the UK

They now say they cannot do that even though I showed them everything they need

I contact seller support who immediate close the case saying I need to go back to the dashboard but then the dashboard says this :

'We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support/Selling Partner Support.'

Any ideas?

Hi everyone, I’m currently facing an issue with my account registration and could really use some guidance.

During the registration process, I mistakenly entered my EIN in the Company Registration Number field. Unfortunately, the field became uneditable (greyed out) after submission, so I haven’t been able to correct it.

Because of this mismatch with my official documents, my account has been deactivated, and my reactivation request was rejected.

I've reached out to support multiple times, but each time I get the same generic response within seconds: “Submit an appeal.” It doesn’t address the issue of the uneditable field, and I’m stuck in a loop without being able to fix the core problem.

Has anyone experienced this or know how I can get the field unlocked or reset so I can enter the correct info and properly verify my account?

Any help would be greatly appreciated!

There is no help or assistance when we are spotting other sellers clearly doing fake reviews on multiple ASINs of their products.

Have reported them through violations, even sent Managing Director an email and clearly it seems one can abuse amazons policies and get away with it. Is there any advice on options we haven't already tried or a method?

Amazon should act on these sellers asap.