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Hello,

Does anyone else have the problem of "authenticity of a product" every few months? We sell a line that's FBA, and every other month, a customer will report that the product is not authentic. We have provided proof that the products are and supplied all the information needed. Amazon will accept this most times, and it's good again for another month. The problem is that in the meantime, we are restricted from sending any more of the product to Amazon, which causes delays and loss of sales.

Is there any way around this? It seems a little crazy that you can provide proof that all products are genuine, and then a few months later, you need to repeat the whole process. Part of me wonders if it's competition that likes to buy and report the product as non-authentic to remove the competition.

Thank you

We have been using Click & Drop to despatch Small Parcel domestic tems. We currently ship these on Royal Mail Tracked 48 service and then paste the track # into each order, and this works perfectly with for our VTR which remains at 100%.

Our questions is does anyone have experience of just marking the orders DESPATCHED TODAY in click and drop and does the track # transpose across to the customers orders page without any problems? If it does this would save us a little time, but we heard in the past that this doesn't always work from a VTR perspective ?

Hi, several months ago Amazon decativated my seller account. The failed to inform me that my listings were however still active, it seems & I recently was sent notification of a sale. I am unable to reactivate my account & I don't want to either because I have no spent several days, of extremely stressful conversations & emails back & forth with Amazon & the refuse to assist. As far as I know I will still be charged the Amazon fees for the sale & they'll continue to accept any sales because they refuse to deactivate my listings.

I don't know how any company is allowed to treat its users this way.

can someone advise me if it is safe to upload a bank statement to confirm my card? I have been advised to be careful because of scams

Hello!

We have formally written to request a resolution to the issue where FBA inventory cannot be removed due to a system error on Amazon. This problem has seriously hindered us from closing seller accounts

United Kingdom Inventory :1 units

Poland Inventory :1 units

We want to close our account, but the following prompt appears:

You currently have inventory stored at one or more of our fulfilment centres. This inventory needs to be either returned to you or disposed of before your account can be closed. Place a removal request to process your request.

You have a balance on your account. Once you've received a final payment or charge and your balance is £0.00, you can close your account.

1. We started dealing with this inventory removal issue on December 6, 2024. However, nearly six months have passed, and the inventory problem remains unresolved as it has been cancelled by system errors.

2.The seller support failed to provide an effective solution.

We declare our willingness to give up all the inventory in the store and the claim rights for the inventory. Please help complete the direct disposal of this inventory.

If you need us to provide any materials, please contact us. Thank you very much!

Hi Fellow sellers,

I’m reaching out to get your thoughts and experiences regarding a situation we’re currently facing with a trademark complaint on Amazon.

We recently received a complaint alleging that our product listing infringes on a trademark and is selling counterfeit items. However, upon investigation, it seems the complainant is not the actual brand owner of the product we sell. The genuine brand and trademark owner is clearly indicated on the product packaging, and the complainant appears to have created a separate listing under their own company name, which is misleading and potentially against Amazon’s policies.

What’s more, it seems some smaller sellers may be registering general trademarks and then creating listings under their own company names as brands, even when they do not own or have any affiliation with the actual brand. This practice effectively blocks other legitimate sellers from listing the authentic product, creating duplicate listings and marketplace confusion.

Has anyone else encountered similar situations? How do you usually handle trademark complaints when the complainant might not be the rightful brand owner? And what are your thoughts on the practice of creating duplicate listings under different brand names that do not correspond to the actual brand?

Any advice or insights would be greatly appreciated!

Thanks in advance.

Every time I contact Seller support ,

I am always made to go around in circles until I give up

it has got to the point , where I no longer wish to contact them and if i do

I am dreading reading their reply

My deferred transactions have gone from about 15% of my balance, to 60%

Has anyone else seen this? Maybe it's a new policy?

hi any body know what kind of invoice amazon accepted i get marketplace invoice they dont accept