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I mean it drives me mad on Amazon from wrong A to Z, to trying to lodge a Case, to auto Seller Support responses.

But then you have AI everywhere, from Live Chat on Bay of E, to Evri, Royal Mail - pretty much most large companies.

I hate it, sends my blood pressure soring.

Getting to the point I want to give up my Amazon business.

See below my issue. Thanks all in advance

I have my GTINs from GS1 (a completely new GS1 account as this is a new brand on Amazon) and completed the required details for a new listing. However, upon submission, I keep getting the 5461 error code.

This is despite having received brand approval already.

The error screen prompted an additional dialogue screen for review submission. So, I did that and provided all necessary information and images. Despite this, my submission was rejected and I was told the GTIN I provided was not valid. I’ve double-checked and that’s not the case. It's valid. I spoke to the people at GS1 and they confirmed this.

I have a trademark pending and would also like to sign up for Brand Registry, but one of the requirements for that is providing an ASIN for one of your products. But I can't do that because I can't get past the 5461 error to list anything!

I've done everything by the book, but I'm completely stuck. Can anyone offer some advice. I’ve tried using Amazon help desk, but that hasn’t helped.

I am writing to understand how we can improve our Fulfilled-by-Merchant (FBM) performance when the issue is caused by couriers like DPD.

We always ship orders on time, but recently, DPD failed to collect parcels from us, even when they were ready at the post office before 12 PM. This has happened twice in the last few weeks, which will hurt our FBM performance and delivery promises. This can happen to any of the courier, UPS, Fedex etc and not just DPD do this on a random day! UPS did not collect the FBA shipment from us for 5 consecutive days, had to rebook collections everyday until collected. they were struggling with drivers on leave or sick in this area, whatever the reasons but gave you the example that its not just DPD!

On eBay, as long as we ship on time, our performance isn’t badly affected. However, on Amazon, we’re penalised when couriers like DPD miss collections. For example, two weeks ago and again last Friday, DPD did not pick up parcels, so we expect another negative impact on our metrics.

We’d like to know why this is fair or transparent. Why are sellers penalised for delays caused by courier companies?

Looking forward to your response.

I am messaging here in the hope an Amazon moderator can look in to this for us as we are flatly refused a resolution via the A-Z appeal and Amazon seller support. The buyer in this case returned the wrong item for a refund, order ID 205-0306167-9114720.

We have documented proof in the Amazon message thread where the buyer states they returned an item different from the one purchased. Their actions directly violate Amazon's policies regarding honest returns and proper use of the A-to-Z Guarantee. This claim was wrongfully granted and the resulting account defect is unjustified, as we fulfilled the order correctly and acted in accordance with Amazon's policies throughout the process.

Who do we contact now for the following

Reassessment and reversal of the A-to-Z Guarantee decision for order 205-0306167-9114720.

Immediate removal of the associated defect from our account metrics.

Consideration of this buyer’s misuse of the A-to-Z process, as it undermines the trust and integrity of the Amazon marketplace.

We are committed to providing excellent customer service and complying with all Amazon policies. We hope Amazon will uphold fairness by correcting this matter.

Hi everyone,

I’m having an issue with my Valid Tracking Rate (VTR) on Amazon Seller Central, and I’m wondering if anyone else has experienced something similar.

I always upload valid tracking numbers from my carrier, and the tracking works fine when checked. However, despite that, my VTR keeps dropping. After some digging, I noticed that while I’m consistently selecting “Parcel Next Day” as the shipping service when dispatching orders, but some of the orders indicate “Expresspak Next Day” on the order details.

Could this mismatch between the selected shipping service and the one Amazon ends up recording be causing the VTR issue? Has anyone else run into this problem with these two service names?

I’d really appreciate it if anyone could share their experience or let me know how they resolved it. Thanks in advance!

Is anyone else dumfounded as to why sellers/competitors are selling items but simply can't be making a profit? Whats the point? Is it their intention just to try and destroy other sellers? The only one it seems to benefit is amazon and their advertising and general fees. Or is simply just bad business sense?

I've been sending items to FBA for about a year now and never had a single item go missing or not arrive.

A few weeks ago I decided to start paying Amazon to label my products because of the time spent on printing labels is just too long.

Ever since then, I'm getting emails every other day claiming that items are missing and that I should reply if I want the shipment investigated.

Why is this happening? I would have expected PAYING Amazon would actually mean my shipments are looked after and checked more than if I labelled them.

For example, in one shipment I have literally just sent 1 unit in 1 box. Amazon are claiming it's missing? It's been delivered to Amazon but they can't seem to "locate" the SKU? How? It's one item in one box, if they've received it, how can the item inside go "missing"? This has NEVER happened when I labelled items myself.

Unfortunately the system for printing labels to PDF, converting to JPG, dragging into my printer software, resizing and printing just takes too much time, especially as I often just sent one-off SKU's so I assumed paying Amazon for this service would be beneficial but items are going missing for some reason.

I keep submitting bank and government issued documents with required translations, but the website keeps rejecting them.

Is there a way to speak to a human being?