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I want to delete my account but Amazon haven't let me do so. They keep just deactivating it rather than deleting it. Every time i talk to someone i just get and automated response. Is there no way to call someone to resolve this issue?

I get told I have to reactivate the account in order to close it. I did this then they charged my £23 without reason and then they just deactivated it again

It's incredibly frustrating that you can't just talk to someone that can just shut your account down for you. You just keep being moved from team to team and no one wants to actually help you

Hi All

Recent experience with a Customer raises a few questions for me, any advice would be appreciated.

A customer placed two seperate orders recently, 4 days apart. Both orders were shipped the same day, sent on a next day service with Evri and delivered the next day but were left in a 'Safe Place'.

We received a message from the buyer on the delivery day of the first order which said 'Where exactly has this been left please?'. So we sent a polite reply advising where it had been left (which was by the side of a wheelie bin) and attached the delivery image. In response the buyer said ''This parcel has not been received. You have 48 hrs from now to resolve otherwise a chargeback will be raised.'' In reponse, we didn't argue with him in any way, just politely asked him if he could confirm that he had checked the location where it had been left, and that the parcel was not there, in which case it must have been stolen and we would refund him. He didn't respond to that and went straight to an A-Z claim which of course Amazon granted but they didn't count against my metrics.

The scond order, the first we heard was a message from the buyer saying '' Again This POD is not compliant with consumer law. Package has to be handed to me unless I have authorised otherwise. Courier to be sent back to locate it.'' We responded again advising it had been left in the same place and attached the delivery image and could he check and advise. He want straight to an A-Z from there which had the same outcome as above.

They were both low value fortunately, however the biggest problem is that he has now left 1 negative and 1 neutral feedback for these orders saying ''poor customer service, poor attitude. My consumer rights are protected by law and overule your personal policies''. This is the biggest issue for me as it obviously affects my performance metrics badly!

So I am wondering what can I do about this and how can I prevent it in the future? I know I won't be able to have the reviews removed becuase they don't meet the criteria.

He is basically saying that under consumer law, if he hasn't agreed to them being left in a specific 'safe place' then the POD's don't count and so he will ask for his money back. He claims they have to be handed to hm personally under the law (unless he has agreed otherwise).

Due to the nature of the products we sell it maybe that he cannot get out of the house due to mobility issues. However, I'm not aware of ever seeing customers delivery instructions on orders on Amazon, is that a thing? I can't see anywhere that we can block a buyer either so that doesn't seem to be an option. I am concerned that if he keeps ordering and the same keeps hapening we could end up with a whole bunch of a-z's and negative feedbacks, or too many order cancellations if we don't ship them.

Appreciate your thoughts

Thanks

So ive had a problem with some of my Asin's being deactivated for being imitation weapons, this is far from the truth they are toys. I submitted new evidence that they were toys and i was instantly rejected by "automated means". Ive tried for the past month and a half to get into contact with various associates who have insured me the problem was the amazon review team which they ad supposedly left a note saying my case was urgent. Fast forward a month nothing has been done and i finally speak to an associate who helps me and doesn't try and get off the chat as soon as possible. They say im meant to phone the account health specialist which i do. This person tells me the reason for the violations is the wording of the title, when i say why don't all my asins flag this she responds with "its randomly checked".

But i thought at least i know i need to get the titles changed which i cant because its "under investigation", but the first associate i speak to just says we cant change the title it has to be the account health specialist which im pretty sure isn't true? but when i tried to explain that the account health specialist refused said they could change it i got hit with, "is there anything else can help you with". So i ended the chat and ever since it wont let me start a new chat.

I know theres alot here but all i want is to chnage the titles of my asins and or speak to an associate

Hello everyone,

I’ve been selling on Amazon for over 5 years as a side business. While things were stable in the past, I’ve seen a sharp decline in performance recently — with my overall sales dropping by 50% over the past two months.

I’ve invested in Sponsored Ads, keyword optimisation, A+ Content, and even consulted Amazon Seller Support, who confirmed my account is healthy with no violations or issues. Despite these efforts, my advertising spend is leading to consistent losses with very little return.

Two ASINs in particular — B08QH58SK8 and B08QH2KGL4 — used to be my best-performing, high-profit products. Now, I’ve had to reduce prices to near breakeven just to try and maintain some sales volume.

I’m urgently looking for actionable feedback or expert insights:

Could you kindly review these ASINs and suggest areas for improvement?

Are there realistic and cost-effective strategies that could help turn this around?

Any proven tactics for external traffic or listing enhancements?

would really appreciate any support or advice. Thank you in advance for your time and help.

Best regards,

Amazon have introduced a new template for uploading pack information.

Each pack group is now on a different tab.

IT DOESN'T WORK. Don't they test anything.

The groups don't align and once it has been uploaded it will not allow movement to the next step.

It is just exhausting dealing with them.

Hi guys. just seeing what your opinions are on this.

we shipped an order out, customer messages us back to say they were not home. it was delivered to a safe place which was pictured in the tracking.

we asked them a question about it and they then put this reply

"You are clearly not reading what I send and you clearly don’t want to resolve this as a seller. I have no time to play silly games with you. Read what I have sent you and read it properly and you will see how I got the picture. This issue falls with you as you have chosen Royal Mail as the courier. If you don’t issue me a refund I will have no alternative but to leave an honest review of how you have failed to resolve this issue for a paying customer. I will also have to repost yours and my email replies so your customers can see what problems they will face trying to resolve the issue with you. Issue my refund now please as I haven’t got my items and I have done nothing but comply with you"

instantly from experience it looks like they are trying to have us over on this because you dont just do that . so the item has been delivered but i dont know what to do for the best. i think they have just decided to say they dont have it as they know they could easily get something for free.

interested on some thoughts

I have a listing that was taken down based on product safety issues. We had an error in our box label, so Amazon required us to remove all our inventory, reactivate the listing, and send product in that was compliant.

We did so on multiple ASINs, but one ASIN has stayed deactivated for 405 days at this point. Amazon claims there is a unit somewhere that is causing us to not be able to reactivate this listing, but they can't get it removed or anything. Any work arounds that people have found?

I don't want to use a new UPC and create a new ASIN, as I don't want to lose the reviews and I also don't want to have to label my packaging in two ways as I sell this many places other than just Amazon UK.

Customer requested a return as he claimed DVD I had supplied was scratched and would not play. Amazon refunded and sent return label, but DVD returned was not the one I had sent it was a different title - made in Korea!! I would have thought this was a clear fraud case for me to be refunded but denied with no explanation.

Safe-T Id 22263-74730-3668267

@Seller_DNQGSsdC7DccM

I have a parent listing that is not showing properly (some of the variations are in one parent customer facing, the others are in a different one, although they are all in the same parent in seller central).

I've had customer support help, we've deleted and recreated the listing multiple times, and we are seeing the exact same thing. No one has been able to help me. Currently, when I go to edit the parent, it says that there are conflicting categories within the products in the parent listing, but I've created 10+ cases on this and seller support claims they all are in the same category.

Anyone find the same issue and have a resolution?