New Seller Account Problems
We are a new Uk seller.
We have been verified to sell.
Problem is. Amazon are sending emails to start listing. Taking monthly payments but when I go into list it’s not asking us.
Due to the same old… ACCOUNT DEACTIVATED problems.
We have sent loads of documents and still no good.
Requested call backs… Nothing!
Emails are looking Auto Generated.
But don’t resolve the issues.
Will someone please CALL BACK as Requested
Will be easier to get explanation as well as us explain.
Seller_PUgTge8LPB8FY
You’re barking up the wrong tree. This forum is for sellers and no seller can “call you back”.
If your account has been deactivated and you want help with that, please post the notice of deactivation here.
Seller_HuoGnENb0muIm
It might be the fact the address is a virtual business address as well as a few people have posted recently with issues getting verified when they are using virtual addresses.
Seller_NoMNQDGnEW5Bx
If you’re running your business from home then surely the business insurance is from home too… Or do you mean its insured address is home but correspondence address is the virtual one?
Seller_NoMNQDGnEW5Bx
I’m confused on the 2 addresses then, the start of the thread says there’s a po box for the business because it can’t be run from home, but then it is run from home and insured at home which doesn’t make sense.
Are you planning to use the other address as the ‘ship from’ address rather than home, is that why?
Seller_NoMNQDGnEW5Bx
The last email you had asking for documents, did that mention a mobile bill? Wouldn’t want you taking out a contract if it won’t be accepted
Ash_AMZ
Hello @Beespoke_Vinyl_Gifts,
Ash here to assist.
From the post above, I understand that you need help with your account reactivation.
To help you better, kindly share the initial notification you received. You can find this in the Performance notification section of the seller central page.
The screenshots shared above are not the initial notification.
Please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Ash.
Seller_2MXOfQd3indlM
I have now downgraded.
The option is pending.
It tells me on CLOSE ACCOUNT Tab to follow directions.
Done that. But tells me to go to menu an select the right option.
Problem is…
the menu not showing up.
Plus doesn’t give me any other options.
Anyone got any ideas?
Do I have to wait till date given to do the closure bit!?
Thanks
Ash_AMZ
Hello @Beespoke_Vinyl_Gifts,
This is Ash from Amazon, and would assist you with your questions above.
As requested above, could you please share the initial notification you received.
I have reviewed all the screenshots above, which is not the initial notification at the time of account suspension.
Regards,
Ash.
