Welcome to Seller Forums

i have 5 to 10 returns in usa market. have anybody know about good 3pl service provider at usa.

Thank you

Honestly, all I ask is they actually read the case notes and look at attachments. Is that really too much to ask?

If anyone with any sort of clout at Amazon happens to be reading this, just spend 10 minutes reading some Support Cases, the replies from Amazon Support Staff are literally pointless.

This is just 1 example, I gave up.

=====

Hello

I have been hit for Product Detail Page Tampering reason being

Attribute needing correction; brand

Detected inaccurate or inappropriate content; "brand name which is our brand"

Amazon remove my listings

However we own the brand.

Our brand is set up in Brand Registry

We also submitted the certificate from the UK Patent office confirming we own the brand

I also sent product image of my product which clearly have our brand on the packaging and the product itself

Amazon rejected my appeal the reason being we do not have enough information at this time to remove the violation

I even called them twice but they do not help as you are speaking to people in India and whist they try to help - they have limited thing they can do and they do not offer anything much apart from appealing again. On my second call the lady was insisting I made changed to listing recently. I said I hadn't appart from pricing but I concluded she didnt know what she was talking about so I politely ended the call.

I am at a loss what to do now.

The longer amazon this goes on my listing looses rank - I spent so much time and effort in advertising in building up the rank.

Its so frustrsting and i dont think any business can survive will policies like this

Can someone help please

Complaint ID: 17984446531

When a customer enters an incorrect address into Amazon their items clearly aren't going to arrive. An A to Z claim will result in a refund and a defect. An appeal will be dismissed because the item's not arrived. And Amazon won't even have the courtesy to discuss the matter.

When it comes to Customer Service the other platforms are streets ahead of Amazon.

Received a Product Authenticity Customer Complaints for B0D86BP6M2.

Took a bit of digging, but found out that recent customer left a comment on Voice of the Customer that he thinks "the package doesn't look authentic"

No feedback was given or return requested, so not entirely sure where that commens is coming from, but anyway.

I only buy from Bandai authorised distributor, and have all invoices ready. Submitted them immediately.

3 days later have a response - Amazon could not match the item on my invoice to the ASIN.

I highlighted it on the invoice.

My distributor lists this item on their invoice as

DRAGON BALL SUPER HERO SON GOKU (R) SHF

Amazon's title is

TAMASHII NATIONS - Dragon Ball Super: Super Hero - Son Goku Super Hero (Remission), Bandai Spirits S.H.Figuarts Action Figure

It is the same item, I only list using EAN which matched.

What shall I do? There's nowhere to provide comment when I try to resubmit the invoices. Just resubmit them again?

I have asked my distributor if they could add to the title, they said yes, they can add another line just below this one on the invoice adding EAN and Bandai Tamashii Nations.

But this makes me worried if Amazon in their infinite wisdom will think this is an altered invoice and just nuke my account for that?

Please, seasoned Sellers, I need your advice!

So, the Customer Reviews page is being discontinued in favour of Voice Of The Customer.

I find VOTC useless. I have a couple of "Very Poor" listings because of Negative Customer Experience (NCX), but it doesn't give any useful feedback. Reviews usually (but not always) give you some information you can work with.

Unless I'm missing something, VOTC doesn't tell me anything about why the customer had a negative experience.

Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????

this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.

Order ID: 205-5081902-4238749

Order ID: 202-3280404-5900327

@Seller_TSXM2A5nxWSuH / @Seller_gAhPNiLrkfTcr / @Seller_DNQGSsdC7DccM

Hello,

My product has been deemed unacceptable for sale on Amazon, but I have relevant documentation proving that my product is not prohibited. I hope you can help me resolve this issue.

Case ID: 11220121542