I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.

I Have spoken to various mid-level agents in Seller Support Leadership and Account Health Support Leadership about an issue (Case ID 9672281942). These conversations always end with the agent(s) advising me that they are unable to deal with the issue and they are going to escalate the matter up to the UK Executive Team (UK Head Office).

The case has been going on for over a year now and I have not yet spoken to the UK Executive Team.

I am now also getting Policy Violations for contacting Seller Support and Account Health Support to pursue this matter.

The agent I spoke to earlier today (Account Health Support) advised that I should reach out to the admins on the forum as they may have better luck getting this escalated up to the UK Executive Team (UK Head Office).

Elana from Acount Health Support Leadership spoke to me 9th March, x3 phone calls over several hours that day. After making a real effort to figure it out, she admitted defeat and advised she would be escalating up to the UK Executive Team (UK Head Office). This is not the first time I have been told to expect an escalation call back from the UK Executive Team (UK Head Office). I have spoken to them in the past about other issues (so I know they exist and they have phones), but they have not called me back about this new issue (yet).

Can somebody at Amazon actually get this escalated to a very senior level where they can call me back and deal with this please.

Due to supplier costs increasing we have had to increase the price of one of our items slightly.

We sell our own brand and are the only sellers of it on Amazon.

Further complicating matters, I had to delete the listing and re-add it as it kept going to error when editing it. I re-added the listing and added one new colour variation. All the variations are the same price. However now the older variations have all lost the featured offer (as they're now too high a price according to Amazon). The new colour variation has the featured offer, presumably because it's never been sold before on Amazon.

Anything I can or could have done to avoid this? Will it eventually right itself? The price increase was not a huge amount. It was £29.99 and now its £32.99.

Thanks for any help or comments.

The FBA center has reserved our product inventory for more than 2 months without reason, which has resulted in our products being unable to be put on the shelves for sale. What is more serious is that the FBA center has not released our product inventory for a long time, resulting in these stocks being charged with excess inventory surcharges. We have created cases to contact the FBA center many times, but have not received any solution. We sellers use FBA for efficient logistics services, but from this incident, it seems that this is not efficient, and they even deliberately charge us excess inventory surcharges. I hope the FBA staff can help me solve this matter as soon as possible.

I am looking to switch over to buy shipping all the time now however Tracked 48 is not avaliable but CRL 48 is. Why does Amazon think that CRL 48 is quicker than tracked? that makes no sense forcing me to use a worse service for a higher cost as CRL is 30p more expensive than the much better tracked 48 option.