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After several complaints, Amazon Seller Support has done nothing but send automated replies from no-reply email addresses.

Is there any way to get them to at least investigate sellers who list on branded product detail pages and sell somewhat similar items with no original packaging, no product logos, incorrect sizes, and incorrect colors?

• I am Brand registered
• Test buy done and photos taken, although none of the Amazon forms have the option to include attachments.

Order #206-0419486-0972358

The customer requested a return due to personal reasons. We actively followed Amazon’s return process and provided support.

However, the customer did not use the official return channel and instead returned the item directly to our warehouse.

We have received the item, which showed minor signs of use and required only simple cleaning. According to policy, cleaning fees should be charged to the customer.

The customer refused to pay these fees and filed an A-to-Z claim. To maintain customer satisfaction, we proactively offered to cover the cleaning fee and fully refund the customer, while requesting Amazon to close the claim.

Despite multiple appeals and providing full evidence, Amazon did not close the A-to-Z claim and restricted our ability to process the refund.

Ultimately, the claim was approved in the customer’s favor, and our account was negatively impacted with an ODR.

We acted promptly and cooperatively throughout, yet still faced an unfair penalty.

Can anyone help I’m a very experienced seller on another selling platform and I’m just about getting to grips with Amazon… I am thinking of sending some product lines to FBA .. how does this work ? It’s mouse pads .. do we wrap them or Amazon ? Etc

Hello @Seller_XUNeUuvrQDpgP

I have successfully won the Buy Box for the following ASINs:

B0BLWC79SV

B0CNTX7VZB

However, despite holding the Buy Box, I haven’t received a single sale so far. These ASINs have a history of good sales performance, and other sellers are currently also seeing sales on them.

I kindly request you to review and investigate this issue, as everything appears to be in order from my end. Your support in resolving this matter would be greatly appreciated.

Hello all … I’m a very experienced seller on another selling platform but not so on AMAZON . I deal in games and consoles.. I want to list PlayStation and NINTENDO… but all restricted..needing approval etc.. what’s the best way to deal with this ?

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

My account has been suspended for over 1 year now.

I have called Amazon Account Health Specialist, however they do not help

Please kindly assist

Thanks

Come on Amazon what is it all about. I have books for sale that aren’t available, yet I can’t list them. You state available from (whatever date 6 months or so away) which keeps moving week by week and in reality it’s never available. Then this is acceptable, I’m sorry but it doesn’t make sense

my product has gone inactive and saying I have violation issue when I click on fix listing it says I have a zero product violation on this product so I don’t understand what the issue is and how to get out of it . I already , made 2 sales before this . Please help

Hi everyone,

We’re running into a frustrating issue with our Amazon Selling Account and are hoping someone here has experienced something similar or can offer some guidance. Our primary user account is no longer accessible. When attempting to sign in, we get an error! This issue seems to have started after we removed the buyer account from a Business Prime account, which closed the buyer account altogether

That said:

- Our secondary users can still access Seller Central and operate the account.

- The primary user is still listed as the account owner under user permissions.

- Amazon support has told us this may be due to the linked buyer account being closed, and that it cannot be reactivated.

We have an open Seller Support case for several months, but it keeps getting passed from one team to another with no resolution in sight. Buyer account help have just keep saying how they cannot reopen a closed account.

Has anyone else encountered this issue and managed to solve it?

Also, is it possible to transfer primary account ownership to another user, especially if the current primary account can’t be recovered?

Any insights, suggestions, or shared experiences would be incredibly helpful.

@Seller_XUNeUuvrQDpgP - I noticed you responded on a similar case recently! Your help would be appreciated!