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Where do I find the total cost of postage through buy shipping per month. Are they included in the seller fees report.

Hello,

My account has been deactivated for approximately a months. We are a company that operates outside of the UK and acts as an online distributor for some of Turkey’s largest brands as the right owner of the brands.

In the Amazon US, we are a compliant Amazon seller, adhering to all policies and regulations, and paying our taxes. We sell approximately 15,000 products per month.

In our warehouse in Turkey, we employ around 20 people. A few months ago, following Amazon's guidance, we established a company in the UK to start selling our brands in this market.

Our business address is a virtual address, while the primary contact information is also my office address and business operating address, as I am one of the company partners. This address was verified using a utility bill under my name. Our account was flagged for a UK Establishment check. After informing Amazon that we are not a UK Establishment, the account was reopened, and any outstanding VAT liabilities were collected. Despite receiving a "completed" email, the warning did not disappear. Assuming that we might indeed be considered a UK Establishment, I proceeded to apply accordingly. Which is our confusing mistake but solved.

Later, the VAT Submit team reached out and clarified that our account does not qualify as a UK Establishment since it is linked to a virtual address. After re-examining the rules, I confirmed that we are a NON-UK Establishment and marked this status via the Account Health button.

My account was reactivated; however, the VAT Submit team continued to conduct the UK Establishment verification. Despite my clarification that "We are not UK Established," the account was suspended again.

Later, during a discussion with the Account Health team, I explained the situation. They informed me that since we are a UK-registered company, we must apply as a UK Establishment. This was incorrect information, and I submitted a case providing the date, time, and details of the phone call where this guidance was given.

At this point, everything became quite confusing, and our account was suspended again.

After several attempts, it was finally confirmed that our account is a NON-UK Establishment. The TAX team sent a notification stating that we could resume selling, and the fund hold was lifted.

However, the VAT Submit team still keeps our account suspended, stating that the UK Establishment verification could not be completed.

As a company, we are not pursuing the funds in our account. Our primary goal is to continue conducting our business in the UK in compliance with the regulations. We are willing to make any necessary adjustments as requested, but we are not receiving any responses to our inquiries.

We are in a difficult situation and urgently need support.

Kind regards,

@Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Guys need your help,

I'm facing an issue, where Amazon has issued a trademark misuse/IP violation on my listing for a SE****UN product.

At the time of listing, “SE****UN” was not available as a brand option in the catalog, so I used my own brand name “CA*****RA” to proceed, while still clearly mentioning correct product details & images.

Amazon accepted the listing after reviewing multiple compliance issues (ingredients, pharmacy-only flag, etc.). Till this time same Listing was INACTIVE, But later checked it got ACTIVE & very next day suddenly flagged it as an IP violation, even though:

A) I never claimed to own the Selsun brand.

B) I only used the brand name I was forced to due to Amazon’s system limitation.

The listing is still active as of 15 May 2025.

Despite explaining this, seller support keeps sending copy-paste responses asking for a letter of authorization or to change the brand — when that wasn’t even an option to begin with.

Has anyone dealt with something similar? Any advice on how to get real help or escalate this properly?

I need help, @Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Thanks..Bhim

Hi folks

Our brand name is not appearing in listings, please see below image. We are 3rd from the left

Dear Amazon Seller Community,

@Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH

We have been submitting the required KYC verification documents to Amazon, but they keep getting rejected without a clear explanation. Despite ensuring that all details are accurate and comply with Amazon's requirements, we are unable to get our verification approved.

We are reaching out to ask:

- Has anyone faced repeated KYC document rejections?

- What steps helped you successfully get verified?

- Is there a direct contact number or email for reaching Amazon support regarding KYC issues?

Any guidance or shared experiences would be greatly appreciated. Looking forward to your support!

Best regards,

For the past few months I been receiving small FBA fee charges on our account from Amazon Germany and Amazon Spain. We sell UK power adapters so have no dealings with non-UK countries.

I ran an FBA stock report and I see that somehow I've ended up with 10 pieces of stock in Germany, Spain, Italy and Poland. I didn't ask for this as they will never sell there and as a last kick in the teeth Amazon are charging me storage fees for them each month.

Clearly I need to get them back but support are telling me I need to create removal orders. Heaven knows how much this will cost and I don't feel I should be on the hook for it when I never asked for the original transfers.

i have a suspended account in the year 2021. When I could no longer accept further appeals as much as I can write I opened a new account in the year 2022. The second account was successfully verified in Amazon UK then deactivated few weeks later same year 2022. I have felt so bad and abandoned even as I have no access to get advise from UK seller support. Now the first account deactivated since 2019, I don't have access to log into it in UK. I closed the account successfully in the North America. Please I need someone to guide me on way forward. Amazon is always writing me to update my credit card information but doesn't attend to my mails to reinstate my account.

Two days ago I got a reply from a seller that I have to close the second account. The first account is like lost to me for I have no access to log into it since 2022. I can't even determine if the first account was hacked hence the UK seller support doesn't respond to my mail. Please what will I do.

Peace be unto you all