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My store has been suspended. Please confirm that you have set up a valid credit card and submit the following documents:

--Utility bills for pipeline gas, natural gas, electricity, tap water, mobile phones, fixed line or Internet services. I followed the requirements and ensured the authenticity of the submitted materials, but they have not passed the review.

I am a newly registered store and the only one. I really don't know how it was judged as a violation and banned? More importantly, all the materials I submitted were genuine, why couldn't they be reviewed. At the beginning, I submitted a telecommunications address certificate, followed by a power grid certificate, and then submitted a bank reconciliation and address certificate, but it still couldn't be approved. I really suspect that this auditor is an intelligent robot. What should I do if I make changes.

Does anyone know for sure if 2 account is legally allowed to operate on Amazon UK market? Same director different business entity, different email, different phone number different address.

It is tricky as I see loads of people getting section 3 deactivations due to multiply account regulation yet I was told by amazon itself on chat it is fine as long as gets approved through KYC. Well we know that they like sending weather reports for logical questions so I am really hesitating to go ahead or not with 2nd account on new business.

I dont want to end up having both account deactivated without any reason...

Any replies or ideas or comments Wellcome :)

ty

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Hello @Seller_XUNeUuvrQDpgP

I tried posting in the megathread regarding this but it's locked.

Our account has lost all buy boxes for no apparent reason. Our account has all healthy metrics and we have received no performance notification as to why we lost the ability for featured offer.

As is evident on the forums, this is an issue affecting numerous sellers.

Some examples of asin's that we have lost the buy box for, despite being the best price/delivery or the only seller priced below the competitive price are:

B075TYCWQ7

B00ZPWR0N8

B07TYYYK81

B0792ZWX7D

B07DH5ZS7X

B07N81VPDQ

B08PTKZRDP

B07DH9S7BM

B008VK3F94

B09SBTH8PC

Please can you raise this with the relevant team so that our buy box eligibility can be restored?

Many thanks,

Drew - Premium Beauty

The disbursement I initiated on 25/06/2025 is missing. I have spoken to SS multiple times. The funds are not reaching my bank account.

A case is currently opened with SS, however this is taking time to get resolved. My account was successfully verified for VAT establishment; however where are the funds being disbursed into. I have spoken to my bank several times but the money was not received. I requested BACs 6 digit confirmation, but I was only given an internal Amazon Bank Transfer ID. In the disbursements tab, there is no Trace ID. Another payment has initiated as per Amazon schedule and I don't want this to be the same situation.

Please help @Seller_TSXM2A5nxWSuH@Seller_VJ4XoAkjDpjPH@Seller_j9Bd91CW3ZVpr

Hi as you can imagine i am losing my mind.

The buybox has been removed on every single listing i am on even for private label without warning or reason.

Ive gone from 2k a day to less then £100 a day for no reason

Every single metric is perfect. Nothing is above any threshold set by amazon

i need help asap or i will have to go through legal route as this is devistating to my business.

@Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

New update notified today regarding a major change in the safe-t reimbursement policy,

we often have customers return software products with broken seals or compromised serial activation code numbers - it would seem these are no longer covered when a customer says change-of-mind yet returns a obviously used product.

additionally a number of customers have recently just affixed a returns label directly to a product box (even video games!) - and put it into the post. these would now not be covered as "damaged packaging" is now being excluded - yet these products often returned as "bought in error" "no longer wanted" cannot be resold.

---

amazon message reads

Hello,

Effective from August 1, 2025, the SAFE-T reimbursement policy for Easy Ship, Self-Ship and Seller Flex orders will be updated to be in line with industry standards and to ensure that damage claims are processed accurately.

With this change, we will no longer process SAFE-T reimbursement claims for the following return reasons:

• Product primary packaging or box damage

• Broken or open seals

To avoid unapproved claims, we recommend that you do the following:

• Ensure that items are securely packed for shipping.

• Submit claims only for product damage or other eligible issues.

• Include clear photos when documenting return conditions.

To view the updated policy, go to SAFE-T Policy for Easy Ship, Self-Ship and Seller Flex orders: Terms and Conditions.

The Amazon Services team

I’m reaching out regarding 3 of my ASINs, which are variants of each other. These products are certified and fully compliant — I hold the MHRA certification and all other necessary documentation.

The listings were removed , and we promptly submitted appeals with all required documentation. We were informed that the “CE risk assessment” attribute needed to be updated to “TRUE,” which we have done correctly from our end. The changes are reflected in the backend on our side.

However, support continues to tell us the attribute is not appearing as “TRUE” on their end. Despite repeated updates and confirmations (has been going on for weeks), the situation has not changed, and we are stuck in a loop of receiving the same answer with no progress.

We also requested that the attribute be updated manually from Amazon’s end since our updates are clearly not registering correctly on your system — but have not received a resolution.

At this point, we are at a standstill. We’ve taken every step possible from our side. How can I escalate this to a team who can help provide resolution and help update the CE risk assessment attribute on their end

Case IDs: 11230101572, 11229603632 and 11230326512

Hi guys,

Just want to share this with you.

It happened to me today for the very first time, and it was quite obvious, but some scammers (thieves?) may try it.

Regards,

Thomas.

Just noticed on a recent disbursement 16/06/2025 - 30/06/2025 that it was massively incorrect. The "sales" figure was 2/3 less than it should have been, upon further investigation by downloading the transaction report that Amazon have missed out our sales between 18/06/2025 - 24/06/2025 which would explain the massive discrepancy. Customer service is being useless as usual, has anyone else experienced this or know how to get amazon to do something about? We are talking about £10,000's!