I gather we won’t be the only ones affected by the new account level restock limits but here goes my story, which has an intereresting twist.
It first became an issue for us last week when we attempted to inbound inventory and were notified that we were out of restock limit. After contacting Seller Support, it became clear that this wasn’t going to help so we contacted the UK Managing Director’s office to see if we could do anything. The upshot was no and there really wasn’t any opportunity for discussion.
I thought it may be worth also making our voice heard on here, in the hopes that if enough people do then they’ll realise what a problem this new policy is.
We are simply trying to keep our fast selling ASINs in stock and are using the inventory planner tool to calculate the level required but Amazon won’t allow us to inbound sufficient stock for the amount we are selling. Our inventory IPI score is very good so we manage our inventory well already.
The worst thing to have come out of my contact with Amazon last week was that we were advised to remove some other stock to make space. We did this reluctantly because the heavily stocked items sell really fast and Amazon are too slow checking new stock in so now we’ve reduced the stock level, it is guaranteed that we’ll have out of stock periods.
In any case, on Amazon advice, we removed around 1500 pieces from stock a few days ago to make room for other products that we want to send in. This morning, I notice that after adjusting our utilisation quantity downward, Amazon has reduced our restock limits further by around 1300 pieces so we are now in the same position as we were last week but now with a lower restock limit. So basically we have actually lost our allowance by attempting to make space by removing goods and we still don’t have any space for new goods.
I wanted to put this post out to advise others that this may happen to you too. Amazon advise removing some goods, you remove them and Amazon reduce your limits. Net result, less space in the FCs, more out of stock periods incoming and no room to add new products to the FCs.
To be frank, this is ridiculous and is possibly the most harmful policy I’ve seen Amazon come up with for us. We will lose sales and ultimately position. It’s also very disappointing that we were tricked into lowering our inventory size when following their instructions.