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Here is one for you sellers.

I ship NDD with DHL express. I was left a 1 star review after a DHL tried to deliver and the customer was not home so there parcel is on hold.

This is due to there mobile phone number being incorrect and DHL not being able to contact them. This is the only way DHL have of contacting them as Amazon do not give out their email address .

As such they contacted my customer asking how there delivery was and to leave feedback. The customer left a 1 star rating saying they had not received their parcel yet .

Luckily I have managed to contact the customer and inform them there mobile number is wrong and delivery has been attempted 3 times .

Amazon really need more competition as they are so bad for sellers

Hi everyone,

At 1:50pm today, all of our listings suddenly became inactive. Our sales stopped completely and 6,237 units went into stranded inventory.

Six hours later, I’m still no closer to understanding what has happened. Despite spending hours on the phone and in chat with Seller Support, no one has been able to explain why all of our ASINs have been removed from the marketplace or offer a solution.

The latest case now states that the issue is related to account verification — but we have been selling on Amazon for 4 years with all documents long since provided and approved. We have received no email, no performance notification, and no Account Health flags. Our account still shows as "Healthy."

This has brought our business to a standstill. We have wages to pay, stock we’re still funding, and no way to sell. The lack of clear communication or urgency from Amazon is deeply concerning.

Is there any way to speak to someone who can genuinely help with urgent, business-critical matters like this? If any Amazon moderators or experienced sellers see this and can suggest a way to escalate, I would truly appreciate it.

Sue

Hello

We have reseller authorisation from the company to sell their product within the UK and Europe on Amazon in these jurisdictions. However they currently have an other reseller in the US selling their products on Amazon US.

The reseller selling their products on Amazon US set up the company's Amazon brand registry and so the company does not own the current brand registry set up on its name.

How can we set up a brand registry for Europe and Uk.

We can apply for the Uk&EU Trademark, and then apply for the Brand Registry under my seller account however l fear Amazon Brand Registry will deny due to this brand name already existing on Amazon.

Should we request access from the reseller in the US to use this brand in EU ?

What will then happen with the listings as we will be selling the same products?

Hi,

This may well be a stupid question but if i do not currently hold the featured offer status (due to being outpriced) would running ads be a total waste of money?

Is this likely to promote the product for other sellers rather than actually provide me any benefit?

Thankss

As the title suggests, I'm unable to print FNSKU labels. The print button is greyed out.

Does anyone have any idea what the issue might be? Is there a bug causing it?

I've tried different machines and different SKUs, nothing works.

Thanks.

Hi everyone,

I’m reaching out to see if anyone else is experiencing this issue.

One of my listings recently got flagged with the "Frequently Returned Item" badge, but here's the strange part — the return rate for this product is literally zero. I double-checked both recent and long-term return reports, and there’s not a single return recorded.

This is obviously impacting my conversion rate, and I’m concerned it might also affect my listing’s long-term performance. I’ve opened a case with Seller Support, but so far, the responses have been generic and haven’t addressed the core issue.

Has anyone else encountered this kind of situation? Could it be a glitch in Amazon’s algorithm, or is it based on something we’re not shown in Seller Central?

Any insights, shared experiences, or advice on how to escalate this effectively would be really appreciated.

Thanks in advance!

I have started a new thread re. this issue again, as have just received yet another listing deactivation for 'potential high pricing'. Absolutely ridiculous deactivation. My item (a book) is priced at £24.95 in 'Very Good' condition (it actually is almost like new, but I do always try and describe accurately), yet there is one listed as just 'Good' for £71.64 ! Admittedly that one is listed as Collectible , so these do not get deactivated, but there is really nothing collectible about it ! - they have obviously just listed it as such so they can list at a high price. This makes me SO angry.

discussion.I am a relative new seller. I have received a number of one star reviews. I double the the supply and quality of the products I'm selling. I feel I'm being given fake reviews. Any help and suggestions would be appreciated.

Solicitação de Reembolso – Plano de Vendas Amazon Seller Central

Olá, equipe Amazon,

Estou entrando em contato para relatar um problema e solicitar a devolução de um valor cobrado.

Recentemente, assinei por engano o plano de vendas da Amazon Seller Central. Assim que percebi o erro, solicitei o cancelamento da conta por meio da plataforma. A conta aparentemente foi excluída ou desativada, pois não consigo mais acessá-la.

No entanto, o valor da assinatura foi cobrado no meu cartão e até o momento não recebi nenhum reembolso. Como não utilizei o serviço e a assinatura foi feita por engano, gostaria de solicitar:

O estorno do valor cobrado;

A confirmação do cancelamento total da conta de vendedor;

E, se necessário, informações sobre como acompanhar esse processo.