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Hi everybody,

All of sudden Seller Central has needed me to reverify my account details multiple times in the last month, this causes disruption to my sales (buy boxes lost, etc), my biggest issue is I can't seem to get my bank account verification completed anymore, it keeps saying the details don't match even though they do and the bank statement is recent, not a screenshot and my name clearly on it, etc.

I've even tried another bank account but seem to be having the same issue.

Is there someone in Amazon support who can explain why my account is needing to reverify often and what the issue is and how to resolve getting my bank verified again...

Hi, recently all of my sales have been moved into deferred status due to delivery date policy, with 7 days being placed on each transaction after its delivery date. I’ve never had this issue before and I’ve been using Amazon for nearly one year. Its all of my orders that are having this DD+7 Policy applied and I am really unsure why! Why so sudden? Is anyone else experiencing this? Please reply Amazon! Thanks

Hi guys. just seeing what your opinions are on this.

we shipped an order out, customer messages us back to say they were not home. it was delivered to a safe place which was pictured in the tracking.

we asked them a question about it and they then put this reply

"You are clearly not reading what I send and you clearly don’t want to resolve this as a seller. I have no time to play silly games with you. Read what I have sent you and read it properly and you will see how I got the picture. This issue falls with you as you have chosen Royal Mail as the courier. If you don’t issue me a refund I will have no alternative but to leave an honest review of how you have failed to resolve this issue for a paying customer. I will also have to repost yours and my email replies so your customers can see what problems they will face trying to resolve the issue with you. Issue my refund now please as I haven’t got my items and I have done nothing but comply with you"

instantly from experience it looks like they are trying to have us over on this because you dont just do that . so the item has been delivered but i dont know what to do for the best. i think they have just decided to say they dont have it as they know they could easily get something for free.

interested on some thoughts

Can I take legal actions against a customer as they have left a review stating my product is not authentic although it surely is and they have no evidence. I personally think they want to get the item for free.

Tried all the routes possible including sending them a message but nothing. Can I send a demand letter to their address ?

为什么拨通了亚马逊账户团队的电话，显示已接通，但是实际上没有收到对方来电啊，我们的店铺被人恶意投诉了，提交了申诉资料一直没有回应，三天之内还没恢复要被关店了，气死了！！！

Dear fellow sellers,

I'm encountering some delays with an inbound shipment using Amazon Partner Carrier (RXO) to BXH4 this month.

Are you experiencing the same?

I asked the POD to RXO and they sent me a page without any stamp or signature from Amazon.

Thank you.

Hi All

Recent experience with a Customer raises a few questions for me, any advice would be appreciated.

A customer placed two seperate orders recently, 4 days apart. Both orders were shipped the same day, sent on a next day service with Evri and delivered the next day but were left in a 'Safe Place'.

We received a message from the buyer on the delivery day of the first order which said 'Where exactly has this been left please?'. So we sent a polite reply advising where it had been left (which was by the side of a wheelie bin) and attached the delivery image. In response the buyer said ''This parcel has not been received. You have 48 hrs from now to resolve otherwise a chargeback will be raised.'' In reponse, we didn't argue with him in any way, just politely asked him if he could confirm that he had checked the location where it had been left, and that the parcel was not there, in which case it must have been stolen and we would refund him. He didn't respond to that and went straight to an A-Z claim which of course Amazon granted but they didn't count against my metrics.

The scond order, the first we heard was a message from the buyer saying '' Again This POD is not compliant with consumer law. Package has to be handed to me unless I have authorised otherwise. Courier to be sent back to locate it.'' We responded again advising it had been left in the same place and attached the delivery image and could he check and advise. He want straight to an A-Z from there which had the same outcome as above.

They were both low value fortunately, however the biggest problem is that he has now left 1 negative and 1 neutral feedback for these orders saying ''poor customer service, poor attitude. My consumer rights are protected by law and overule your personal policies''. This is the biggest issue for me as it obviously affects my performance metrics badly!

So I am wondering what can I do about this and how can I prevent it in the future? I know I won't be able to have the reviews removed becuase they don't meet the criteria.

He is basically saying that under consumer law, if he hasn't agreed to them being left in a specific 'safe place' then the POD's don't count and so he will ask for his money back. He claims they have to be handed to hm personally under the law (unless he has agreed otherwise).

Due to the nature of the products we sell it maybe that he cannot get out of the house due to mobility issues. However, I'm not aware of ever seeing customers delivery instructions on orders on Amazon, is that a thing? I can't see anywhere that we can block a buyer either so that doesn't seem to be an option. I am concerned that if he keeps ordering and the same keeps hapening we could end up with a whole bunch of a-z's and negative feedbacks, or too many order cancellations if we don't ship them.

Appreciate your thoughts

Thanks

Please help if there is any Amazon support team member I'm in seriously stressed and going round in circles, my listing will be removed by Amazon on the 29th June. I have submitted all of the documents including the declaration of conformity but I got a reply from Amazon.

"Please be informed that currently we are not accepting Certificates of Conformity as a replacement of EU Declaration of Conformity. "

What should I do? I keep getting the same automated message.

I want to delete my account but Amazon haven't let me do so. They keep just deactivating it rather than deleting it. Every time i talk to someone i just get and automated response. Is there no way to call someone to resolve this issue?

I get told I have to reactivate the account in order to close it. I did this then they charged my £23 without reason and then they just deactivated it again

It's incredibly frustrating that you can't just talk to someone that can just shut your account down for you. You just keep being moved from team to team and no one wants to actually help you