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Hello fellow sellers,

I’m reaching out on behalf of a friend who is facing a critical issue with Amazon.

Background:

Over £20,000 in funds are currently withheld by Amazon.

He has provided proof of delivery for over 450 items.

Completed the required virtual interview and submitted all authorized invoices.

Recently received an email stating that funds will not be released, citing “Section 3 Business Solutions Agreement” without further explanation. 

Despite multiple attempts to seek clarification, Amazon has not provided detailed reasons for this action.

Impact:

This situation has placed him in significant financial distress, accruing debts exceeding £15,000, even though customers have received their products.

Request for Advice:

Has anyone experienced a similar situation where funds were withheld under Section 3 without detailed justification?

What steps can be taken to appeal this decision or seek further clarification?

Are there any recommended contacts or departments within Amazon that handle such disputes more transparently? He has tried disbursements team and they just state ‘ thoroughly checked and the outcome is correct? Surely they can’t do this?

Any guidance or shared experiences would be greatly appreciated. This is horrible to see his mental health and his family suffer

Thank you in advance for your support.

I’ve reached breaking point and I’m posting this publicly because I’ve followed every process Amazon laid out and have gotten nowhere.

Here’s what happened:

• A customer placed an order and later filed an A-to-Z Guarantee claim, saying they never received the item.
• I reached out to them - multiple times - and found out they missed the first two delivery attempts, but the item was delivered on the third attempt.
• I have proof of delivery from UPS, one of the most reliable couriers out there. It shows date, time, location, everything. The order was clearly delivered to the correct address.
• Despite all of that, Amazon still granted the refund under the A-to-Z claim.
• I appealed. Rejected. No explanation.
• I contacted Seller Support - and all they did was send it back to the same Claims team. A full circle of uselessness.

What more am I supposed to do as a seller?

I fulfilled the order, the item was delivered, I provided solid proof from a trusted courier - yet Amazon sides with the buyer who just says “I didn’t get it.” This is a broken system. If customers can simply claim non-receipt and get refunded, even when there's clear delivery confirmation, then we’re not running a marketplace - we’re running a free giveaway service. This isn’t just unfair - it’s enabling fraud. It’s Amazon rewarding dishonest behaviour and penalising sellers who do everything right.

I’m demanding Amazon explain:

• Why was the claim approved when I had clear delivery proof?
• What is the actual point of using tracked and signed-for delivery if Amazon doesn’t even consider it?
• How are sellers supposed to protect themselves when the appeals process is completely opaque and clearly biased?

This is outrageous. I’ve lost money, time, and trust in this platform. If sellers can’t rely on Amazon to protect them when we follow the rules, what are we even doing here?

Hi

3 images are attached. The Revenue Calculator image shows, I suppose it's a best guestimate, which just about matches the final statements of the Transaction Details page.

But I have two questions:

1: In the Revenue Calculator I input zero for VAT. As the amounts seem to be correct, does that mean that the customer has paid the VAT? And where can I find invoices for each sale detailing this?

Those two were question 1, lol.

2: In the fourth image attached, Customer Shipping Sales, I have noted that some customers are paying for shipping, whilst the majority are not. Why is this, and why does it appear as a payment to me?

Those two were question 2, lol. I may be cheating with the number of questions I promised, but...

Thanks for your time, fellow Sellers.

I had a video created especially for Amazon to advertise my products. It cost me around £650. This has been rejected by Amazon for making medical claims which it most certainly does not. I have requested Amazon support to appeal many times which has been most unhelpful. I initially received a link to appeal which automatically opened on my Amazon business account, not my seller account. I tried several different browsers without success. I then received an email address to directly appeal and never received a reply. The third time I requested support, it too over an hour to communicate my issue to the associates, they weren't listening to my issue at all which was incredibly frustrating, and I was then told that there was no video appeal procedure. I am incredibly frustrated that I am unable to receive any support for my issue or appeal my video rejection.

Hello, I have two Amazon accounts and both are deactivated, both have no sales, activity and violations, when creating the second one I had problems with verification, which I fixed by closing the first account, then the second one, and no matter how hard they try I can't get anyone to do a general review and see that this is a mistake, I invested a lot of money in trademark registration, labels, packaging and nothing, how do I continue

Dear Amazon Seller Support,

I am writing to express my deep frustration and disappointment with the unacceptable level of customer service and the unnecessarily complex process involved in opening a Seller Account on your platform.

For over a month, I have been trying to activate my account. Despite providing the requested bank verification details multiple times, the system continues to ask for the same information. To make matters worse, I have already been charged £30, yet my account remains inactive and unresolved.

I have made several attempts to contact customer support, but I have been met with confusing responses, long waiting times, and transfers between departments that ultimately lead nowhere. For example:

A call to your UK support line led to a transfer to a chat agent who, after two hours, informed me he only covers Canada and the USA and could not assist.

The "Online Seller Contact Service" agents often provide irrelevant responses that do not address my issue, likely due to language barriers or lack of training.

Most email channels are "no-reply," leaving sellers with no reliable method of communication.

Your systems and processes are overly complicated and feel more like navigating rocket science than opening a business account.

This situation is unacceptable. I am requesting the following immediately:

A competent Amazon representative to directly contact me and resolve my account issues.

A full explanation of why my bank account cannot be verified, despite you managing to charge me.

A refund of the £30 if you cannot activate my account or provide clear next steps.

As it stands, your service is not only failing to support new sellers but also appears to lack transparency, proper guidance, and functional communication channels.

Please treat this complaint as urgent. I expect a prompt response and resolution.

07566865663

I am trying to remove an ebook that I no longer want to be available. Keep running into brick walls. I am not the greatest at techno but even the simle steps don't seem to lead anywhere? And (polite) suggestions?

Before searching on google and other places - ill appreciate if someone knows the legal department address where i can send letter befor action to amazon.

Seller support provided me US address and bluntly told me thats the only address they can provide and i thnk thats not true - UK seller wants to take legal action for the problems caused by amazon UK should have someone to approach in UK or did we gave that to US :)?

Nos sure explaining my reason will help - but in brief started on amazon in 2011, grew and runined in last year what i belive and as amaozn acknowledged even was am erro from amazon side.

Hope they amazon dont strike with the iron hammer and close my account for writing this.

BTW - my account is fully operational and in pristine condition and with zero warning or alert at the moment.

Pranav

Hi all

please can anyone tell me ? why amazon charged me £31 just opening seller account today thank you