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I opened this account 7 months ago, the account was verified, but then Amazon suddenly started to close the UK addresses, it asked for a defense many times, I made a defense, but Amazon did not respond even though they sent an e-mail saying that we will respond to you within 3 weeks. 1 month has passed, I have been seriously victimized and then they associated my account with someone I do not know, how can they associate it with someone I do not know when the account is closed, they did not respond to the defenses I sent regarding the address, and they associated them, irresponsible actions. , it is not a solution-oriented approach, and they have also closed the phone call area. Can someone please solve this situation?

Ich habe dieses Konto vor 7 Monaten eröffnet, das Konto wurde verifiziert, aber dann begann Amazon plötzlich, die britischen Adressen zu schließen, es wurde mehrmals um eine Verteidigung gebeten, ich habe eine Verteidigung eingereicht, aber Amazon hat nicht geantwortet, obwohl sie eine E-Mail gesendet haben, in der es heißt, dass wir Ihnen innerhalb von 3 Wochen antworten werden. 1 Monat ist vergangen, ich wurde ernsthaft schikaniert und dann haben sie mein Konto mit jemandem verknüpft, den ich nicht kenne. Wie können sie es mit jemandem in Verbindung bringen, den ich nicht kenne, als das Konto geschlossen wurde? Sie haben nicht auf die Einwände reagiert, die ich bezüglich der Adresse gesendet habe, und sie haben sie verknüpft, unverantwortliche Handlungen. Es handelt sich nicht um einen lösungsorientierten Ansatz, und sie haben auch den Telefonanrufbereich geschlossen. Kann bitte jemand diese Situation lösen?

I have been sending this product in for years without any issues, but over the past few days, every time I try to create a shipment, I keep seeing the following error message:

"This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product."

I’ve never encountered this error before, and nothing has changed on my end.

Could someone please advise and assist with this?

I have had two spurious emails saying "We have found that you have violated a policy, so that your account is at risk of being deactivated" because of failure to provide invoices to business customers.

I've not had any orders from business customers, so I am baffled.

@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

Hi Moderators,

I'm reaching out here because the Feedback Manager has once again failed to remove clearly unfair and policy-violating feedback, and I urgently need your help.

Case ID: 11280267532

Here’s what happened:

A customer ordered a product that is clearly described as plastic bottles — the word “plastic” is mentioned in both the title and description. However, the buyer later submitted a return request stating:

"I assumed I ordered glass bottles."

This is entirely a buyer mistake not a fault with the product or with our service. Still, as a gesture of goodwill, I offered to accept the return, following Amazon’s rules, with the condition that the buyer covers original and return shipping since we were not at fault.

In response, the customer left the following negative feedback:

"I think it’s so unreasonable that if you’re not happy with your goods that you should have to pay original shipping and return shipping."

This feedback is NOT related to our service. It’s a personal opinion about Amazon’s return policy and an attempt to shift blame for a mistake the buyer made by not reading the listing.

Despite this, Feedback Manager rejected our removal request.

How is this fair? Sellers are being punished publicly for things we didn’t do and Amazon's automated tools are failing to protect us from misuse of the feedback system.

I am respectfully asking you to step in and escalate this.

We followed all policies, acted professionally, and still got hit with damaging feedback for something that was not our fault.

This kind of situation makes it feel like sellers are left completely unsupported.

Thank you in advance for taking the time to look into this.

Sakura_Amazon_

I am having a real problem getting ungated for a brand.

I have an invoice directly from them, a letter from them giving me consent to sell on Amazon, along with the safety sheets for the products (not that they need them).

I continually get the same cut and paste response on the application that doesn’t answer my questions and it is so infuriating!

Please can you let me know if there is there a way to speaking to an actual person regarding this? The support guys just refer me back to the application page :(

Hi all,

I'm hoping someone can shed light on this, or if a mod sees this, maybe help escalate.

My Amazon seller account was deactivated due to not having a valid VAT number. I’ve now acquired a new, valid VAT number and have been trying to update it and reactivate my account. However, I keep hitting a wall with the process.

Here’s what I’ve done so far:

* Submitted an appeal to uk-vat-number-appeals@amazon.co.uk

* Opened a case through Seller Support.

But I received this message:

"This email address is not the correct channel to submit an appeal... Please use the 'Reactivate your account' button in Account Health..."

The issue is that I already used the "Reactivate your account" button and uploaded all required documents including my new VAT certificate, but haven’t heard anything back. When I try to submit more info, it just loops me back to the same page. No option to escalate, no response, and no way to update the VAT in the backend.

Has anyone successfully navigated this? Is there a different team or escalation path I’m missing?

Any help is much appreciated!

Thanks,
Alan

I've had and lost many ridiculous A-Z claims, but this one takes the prize. I had a pending order as part of Subscribe & Save that sat as pending for weeks before disappearing altogether. Since I couldn't process the order, the customer never received it, despite Amazon continuously sending them messages with different delivery dates. Eventually, the customer filed an A-Z claim, and now my ODR has been impacted. Why? I haven’t done anything wrong! I don't have any control over pending orders!

@Seller_DNQGSsdC7DccM@Seller_Udi0JNbTrsmUV

Hi as you can imagine i am losing my mind.

The buybox has been removed on every single listing i am on even for private label without warning or reason.

Ive gone from 2k a day to less then £100 a day for no reason

Every single metric is perfect. Nothing is above any threshold set by amazon

i need help asap or i will have to go through legal route as this is devistating to my business.

@Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

There are Sales Orders missing from our Reports repository. I have compared the Tax report to the reports repository and there are a significant number of orders missing. Also our fees do not come anywhere near the value invoiced. There are also sales orders on the report repository that do not appear on the VAT calculation report for June. How do i get accurate sales data for June?