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⭐ TODAY: Monday, 30 June 2025, 08:00 - 16:00 ⭐


👋 The Transparency Programme team is here to answer all your questions about protecting your brand from counterfeits, enhancing customer engagement, and gaining supply chain insights!


📢 How Today's Event Works:


  • Our team is actively monitoring this thread from 09:00 to 17:00
  • Post your questions in the comments below
  • We'll answer each question in the order received
  • Browse through previous Q&As - your question might already be answered!

🔍 Key Topics We Can Help With:


  • Brand protection strategies
  • Counterfeit prevention
  • Customer engagement tools
  • Supply chain visibility
  • Programme enrollment
  • Implementation support


💡 New to Transparency? Visit our Transparency programme page for a quick overview while you wait for your answer.


⏰ Event closes at 16:00 today - don't miss your chance to get expert advice!

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A-Z for a pending order
by Seller_Fg2fqaWOnEtha

I've had and lost many ridiculous A-Z claims, but this one takes the prize. I had a pending order as part of Subscribe & Save that sat as pending for weeks before disappearing altogether. Since I couldn't process the order, the customer never received it, despite Amazon continuously sending them messages with different delivery dates. Eventually, the customer filed an A-Z claim, and now my ODR has been impacted. Why? I haven’t done anything wrong! I don't have any control over pending orders!

@Seller_DNQGSsdC7DccM@Seller_Udi0JNbTrsmUV

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Action Needed: Update your shipping prices
by Seller_dtDzb0clEI627

Had an email this morning saying : Action Needed: Update your shipping prices. We removed the ship options for your seller-fulfilled products with excessive shipping prices. Affected ship options are reflected in the following table:

Has anyone else recently received this email because I can't find any items where my shipping costs are excessive? My items are a combination of either Free delivery, or £2.80. Two-Day Premium Shipping we charge £4.99.

I've been through my shipping settings etc but am totally confused..

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Hi,

Has anyone experienced the same problem as me?

I was required to submit information to verify my selling account on the 9th of September 2024. I had submitted the relevant information and was told that the documents did not match the online records. Now all documents match the online records, but now there is a new problem since the 12th of September. No matter which device/browser I use, amazon assistants tell me that they cannot see that I have pressed the submitted for verification button and the bottom of the page even though I am and have shown them countless video proof and screenshot evidence.

Many of the assistants have agreed that there is a technical fault on their side of some sort and will try contact those who can fix it.

It has been over 2 weeks now and still the problem is not resolved, and because of this technical glitch/issue, my payments are still on hold. I am new to selling on amazon and have not been paid a penny because of this issue and it is hurting business.

Please can someone advise me on what I should do and whom shall I contact to resolve this issue. Is there someone/somewhere else that I can submit this information for it to be verified outside this system? The only option I see is explaining to an associate who will forward it to another, who then tells me to press the submit button and closes the case.

Please can someone advise or guide me

the message on my account is as below:

"Additional information required for verifying your selling on Amazon account

Your selling privileges may be temporarily suspended if you do not provide the required information. Please note: We may need to request subsequent information to complete the verification process."

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Attributes
by Seller_A2uETFdpTfxuX

I am getting a lot of attributes in the product details that are not relevant and have ticked the box to say irrelevant but i can not submit as they are still there.

What do i do.

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Customers not being refunded VAT? (B2C)
by Seller_iYCrwoyqEYtxD
Amazon replied

Have I missed something? - I went to refund a customer this morning, item cost £29.99 inc VAT. B2C customer (pair of sandals), - It is now saying Full refund is £24.99 + Full tax to be calculated.

Customer has rightly complained as they are missing the vat of this item. - Customer returned the item and needs a full refund of cost of item.

  • UK account - Customer in UK, so nothing to do with overseas -
  • We do NOT use any Amazon VAT services.
  • Customer is NOT a business customer

The note on the refund says: Tax to be refunded will be calculated based on total refund amount after the refund is submitted. You will be emailed with the final refund amount.

Why are Amazon not just simply refunding the whole amount for the customer?

Have I missed an announcement? as this is pretty big change for us (and way to go for annoying a customer who returned an item they didn't want),

I have checked and this is on all standard rate items,

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Since when does Amazon Feedback Manager allow customer feedback that directly mentions product pricing and includes value-based opinions such as "not worth it"?

We received the following feedback from the buyer:

“2 plastic picnic plates, 110 pound. I thought from description they were metal. Cannot believe your selling at this price, I will return item.”

This feedback contains two clear violations of Amazon’s feedback policy:

The buyer comments on price, which is not permitted in seller feedback since pricing is clearly displayed and approved by Amazon.

The buyer admits they did not read the product description properly. No one forced them to purchase the item. If a customer wants cheap plates, they should not buy branded, more expensive products.

Furthermore, the comment does not mention any seller-related issues such as shipping, communication, or delivery. It is purely a product review and pricing complaint, which Amazon policy explicitly states should be removed.

I have appealed this seven times, and every request has been wrongly denied. This raises serious questions about the knowledge and judgment of the staff reviewing these cases, or whether an automated system lacking human oversight is responsible.

Allowing such feedback to remain is unfair. It damages seller metrics and undermines trust in Amazon’s fairness and enforcement of its own rules.

We urge Amazon to reconsider this case immediately. I also invite other sellers to share their experiences if they have faced similar issues with policy-violating feedback ignored or upheld.

@Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_j9Bd91CW3ZVpr @Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR

Case ID: 11287274972

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Invalid charge method
by Seller_j1tPQKLU1wz5b

I’ve made an account but it says invalid charge method but on my banking app it says it’s authorised

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Amazon’s true scam .
by Seller_bz0zy47sScL87

Today I discovered Amazon’s true scam — how they rob me and all of you! They charge insane overage fees per item — that’s one thing — but it turns out they also charge again for the same inventory just under a different name, like ‘utilization ratio’ 😅 Basically, they can fine us over and over for the same thing, just calling it something new each time 😂 If that’s not fraud, then what is?

Personally, they’ve been stealing over $10,000 from me every single month.

What do you think about this?

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Significant decrease of sales through Amazon
by Seller_i3BQXQMmRlwip

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

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Amazon lost 7 units of a product from the fulfillment center, so I applied for reimbursement of the amount (COST OF GOODS) with case id "11232128652", and Amazon gave me only around 72% of the landing cost back to me, which is absurd, and it shouldn't happen.

Here is the breakdown of the inventory:

-----------------------------------------------

Total Shipped/Receiving = 10

Lost Inbound = 7

Available = 3

Inbound/Reserved = 0

Defective/Expired = 0

Damaged (Potential Reimbursements) = 0

Sold = 3

Refunded = 0

Removed By Seller = 0

Per Unit Cost of Goods = £16.24

Total amount of lost goods = £113.68

-----------------------------------------------

Giving total missing items of 7 units

I only got £82.32 from Amazon instead of £113.68.

What should I do in this case?

@Seller_j9Bd91CW3ZVpr

@Seller_mIRnuhdx7l5sN

@Seller_XUNeUuvrQDpgP

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