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Hello Everyone,

Can anyone please help us, the issue is one of our product : by default the selling product was FBM, we want to sell this product the in both the ways FBM and FBA. But unfortunately its had turned up to only FBA. Later we deleted the old one and created a new one. But now it is not allowing us to enroll in FBA for the same product, again.

Can anyone, please help us!.

Thank you

Hi, I am new to Amazon and my account currently says invalid charge method. When I click on the link to update the page is not available. I would like to get access to begin m Seller journey but I am struggling to contact anyone as many areas of my account appear to limited until the charge method is updated. I currently have no way of updating the details.

Can anyone please help me?

Hello sellers

Critical Issue:

- My entire shipment (**8 products, all units**) was marked **defective** upon arrival

- **Zero valid defects** – Professional prep, perfect condition

- Amazon provides **no evidence**, just auto-replies

**The Red Flags:**

1. **100% defect rate is statistically impossible**

2. **Prime Eligible status appeared briefly** before the defective flags

3. **No damage photos or specific reasons** provided

**Questions for the Community:**

1. Is this happening to others post-Q4?

2. Any success forcing Amazon to prove defects?

3. @AmazonModerator – How do we escalate when the system clearly errored?

**What I’ve Tried:**

- Standard support (useless)

- Performance team (ignored)

- Jeff email (bot response)

@Danny_Amazon, @Topher_Amazon, @Glenn_Amazon, @Dougal_Amazon, @Blake_Amazon, @Sandy_Amazon, @Michelle_Amazon, @Tatiana_Amazon, @Micah_Amazon, @Emet_Amazon, @CR_AmazoN

Hey!

I'm really stuck on how to navigate this, I don't seem to be making any profit as it all goes on advertising. If I keep advertising on, I get sales but all profit goes on the advert. If I turn advertising off, I get 0 sales. It seems like I'm going round in circles.

Does anyone have any advice?

Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.

Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?

This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.

When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?

Just went to puchase a Royal Mail label from buy shipping on Amazon and its removed the option, just had Hermes/Evri??? Is this a gitch or a new change?

Thanks

Hi,

Our UK account was deactivated due to a rejected VAT number, caused by a mismatch between the information registered with HMRC and our business account name.

The only solution we have found so far has been to request a brand new VAT number from HMRC, ensuring that it fully matches the business account name we use across both the EU and the UK. However, the process is taking time, and our account has now been deactivated for over a month.

I understand that Amazon can grant a grace period in situations like this if we can provide evidence that a new VAT number has been requested — which we are able to do. Over the past three weeks, I have contacted support multiple times to request this grace period, but I keep receiving standard replies explaining how to submit a VAT number for approval, without addressing my actual request.

Would it be possible for someone to help escalate this matter to the VAT team? We would be extremely grateful for the opportunity to receive a grace period while waiting for our new VAT number to be issued.

Many thanks for your support.

Best regards,

@Seller_XUNeUuvrQDpgP

Hello Mods,

I'm looking for some assistance regarding our OTD rate, currently it's dropped to 42% from previous highs. However, upon further investigation, we can see that the majority of the issues relate to our DX Freight shipment - prior to our account being properly integrated, which we believe to now be fixed.

We have/had supplied tracking for every order and looking at a sample of 15 orders, i can see they were all delivered on time with proof.

I've attempted to raise this with seller support, but yet to have a response - given the urgency of the matter as it's affecting our delivery times (and thus our sales) I would appreciate some support on the matter.

I've created a shipment to be sent off to Amazon through their partnered courier program. I can't remember when I schudeled for the pickup. I'm sure it was meant to be today, but can't seem to find any correspondance for this. Or are these shipments meant to be taken to a local store when UPS collect from?