Since when does Amazon Feedback Manager allow customer feedback that directly mentions product pricing and includes value-based opinions such as "not worth it"?
We received the following feedback from the buyer:
“2 plastic picnic plates, 110 pound. I thought from description they were metal. Cannot believe your selling at this price, I will return item.”
This feedback contains two clear violations of Amazon’s feedback policy:
The buyer comments on price, which is not permitted in seller feedback since pricing is clearly displayed and approved by Amazon.
The buyer admits they did not read the product description properly. No one forced them to purchase the item. If a customer wants cheap plates, they should not buy branded, more expensive products.
Furthermore, the comment does not mention any seller-related issues such as shipping, communication, or delivery. It is purely a product review and pricing complaint, which Amazon policy explicitly states should be removed.
I have appealed this seven times, and every request has been wrongly denied. This raises serious questions about the knowledge and judgment of the staff reviewing these cases, or whether an automated system lacking human oversight is responsible.
Allowing such feedback to remain is unfair. It damages seller metrics and undermines trust in Amazon’s fairness and enforcement of its own rules.
We urge Amazon to reconsider this case immediately. I also invite other sellers to share their experiences if they have faced similar issues with policy-violating feedback ignored or upheld.
@Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_j9Bd91CW3ZVpr @Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR
Case ID: 11287274972