I have been hugely unsuccessful in getting advise regarding shipping override.
I opened a case and a seller support from cape town answered the call
She left me even more confused. At least when I opened the case, I knew abc of it, I only wanted an elaboration on some defenitions like “true” false" and about adding on more shipping options
But this woman went on about migration etc and I don’t understand what she is talking about. After delving deeper, I realised she herself didn’t know what she is talking about!!! She said I will look up and be back and she didn’t have an answer for even the old format
Now what upsets me is why are seller support hanging on to cases they have no clue about. If I were working in an office, and I don’t know something, I would immeditaley pass this on to someone who knows. And then train myself. This case has been sitting with this woman for more than 72 hours and each time she calls me, she still doesnt know
now if I open a new case, it would get merged and stay again with this woman!
I am desperately wanting the case closed so that I could open a fresh case, prayng hard that someone who knows would pick it up and walk through this thing.
Anyways what is this migration, more importantly can I work on the older format? And what do the words “true” and “false” mean. Can I add more shipping options and how do I mark them “true” or “false”.
(I think we must be receiving chunk of the subscription fees for supporting one another because 9/10 advise and guidance has been from other sellers!!)