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Hi everyone,

Could you please help me with an issue I have faced? It has been almost two weeks since I created my seller account, and I don't have any other account. However, my account has recently been deactivated due to a multiple account violation policy.

I don't have any separate seller account with this platform, and I received an email stating, "Please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation."

I have no idea what documents I am supposed to provide to prove that the other account isn't mine.

How can I prove that I only own one account and have never owned another account with this platform?

This is beyond unacceptable.

We issued a full refund over 70 days ago, and now the same buyer has somehow managed to open an A-to-Z claim on that already resolved order. The buyer does not have the item, has been returned and refunded in full, and yet Amazon has allowed this claim to proceed. How is this even possible?

This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour. We've reported this behaviour repeatedly, flagged it as abusive, and received no meaningful action in return either feedbacks remaining and keep harming my account.

Now, not only is this malicious buyer still active, they are being empowered to exploit the system further opening claims months after resolution. This is a clear breakdown in process and seller protection.

We are expected to meet the highest standards as sellers, yet we’re given zero defence against blatant abuse. Amazon’s failure to close such an obviously invalid claim is a direct threat to seller integrity and business stability.

Customer issue:

Property Damage or Personal Injury Incident

Delivery estimate: 18 February 2025 - 21 February 2025

We demand an explanation:

How is a claim allowed on a refunded order after 70+ days?

What safeguards are in place to prevent this kind of abuse?

Why are repeat offenders not being flagged and restricted?

Enough is enough. This treatment is not just unfair it is harmful. Amazon must be held accountable for failing to protect its sellers from this kind of exploitation.

I wonder if anyone can help with an issue we have come across.

We have noticed that there are at least two other sellers selling our products via Amazon UK without authorisation from us (Brand Owner, Trademark Owner). It seems as though the sellers in question are buying our products via a part of our non-Amazon distribution network and reselling under our listings. Our concern is that we will not only be receiving their reviews, but that their pricing will jeopardise our wider pricing strategy for distributors and contractors.

Is there anything I can do via the Amazon platform, or is this a matter we need to take up with the unauthorised sellers directly?

Any advice would be greatly appreciated, as we are at a bit of a loss for how to approach this.

Hi!

I am trying to create listing for powder supplement and we have other listings in similar categories. I sent the necessary information , however, it requests approval and then ends with

"We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible products in New, Used, Refurbished, Collectible condition(s)

Can someone help me with this? I have a brand associated with the product.

Currently dealing with another funny one who is threatening to go to the police unless I "REFUND NOW!!!!!!!!" his order. He claims it was not delivered, tracking shows it was. I know this is a very common scam on Amazon.

We are not meant to take this seriously are we?

Dispatch was on time. Delivery was on time (within Amazons time limits). Postage was the one the customer selected.

Has anybody else experienced a huge drop in sales as of recent? Last month or so?

Down 70% and have not had a sale for 6 days. Fear this is going to send us out of business if this continues.

Account health is perfect. No account issues.

One of my ASINs was flagged for Food supplements. We provided all of the necessary documents but my case has not been reviewed in over a month. We have 0 replies until now. How can I escalate this?

Case ID: 11035456372

Hello everyone,

I’m reaching out for help and advice because my Amazon.co.uk seller account has been deactivated due to a supposed inauthentic product (ASIN: B0F4WFGJXY – K18). I want to clarify that I never sold genuine K18 products. I listed a generic item that may resemble K18 in packaging, but it was never presented or described as that brand.

I have already:

Uploaded invoices from my supplier, including all required details (contact info, dates, product names),

Clearly explained that this was a generic product,

Submitted all requested documentation via Account Health.

Despite this, my account remains deactivated, I’ve received no meaningful feedback, and Amazon is holding my funds — money I’ve earned from legitimate sales.

This situation is causing me serious emotional distress and financial damage. I am now seriously considering taking legal action, as this is affecting my business, income, and mental health.

Has anyone been in a similar position? What was the resolution?

Thank you for any guidance or support.

Hi,

I would like to increase the size of my product by a couple of centimetre's based on some feedback. Can I edit the original listing to show the new dimensions or will I need to create a new one? I'm looking to order my second batch of inventory so would like to know the answer before I proceed.

Many thanks

Lee