Welcome to Seller Forums

Hi everyone,

I wanted to share an issue we had recently with an A-to-Z claim, hoping that a moderator might see this and help us fix the situation.

We had a customer who ordered blackout curtains (Order ID: 701-6247684-7465004). The package was delivered with UPS, and we even have visual proof of delivery. The customer later admitted they received the package, but claimed one item was missing.

Despite this, the A-to-Z claim was opened under the reason “Package did not arrive” and Amazon granted a full refund of CAD 339.44. This also added a hit to our Order Defect Rate (ODR).

Here’s why we believe this is really unfair:

• The buyer confirmed they received the package, so it’s clearly not a case of non-delivery.

• The delivery was on time, even earlier than Amazon’s estimated delivery window.

• We have visual proof from UPS showing the package was delivered.

• We were not contacted by Amazon before the decision was made.

• This is not a delivery issue, it was more like a return/missing item issue — completely different from “not received”.

This one claim is now affecting our ODR, and we feel really let down. As small sellers, we try our best to provide good service, but it’s very discouraging when these kinds of claims are granted unfairly.

We’ve already submitted a formal appeal through Seller Central, but unfortunately, we haven’t received any proper response.

Can a moderator please look into this? We just want the claim reviewed properly and the ODR impact removed, as this was clearly not a case of non-delivery.

Thanks a lot for your time and support!

Best regards,

I'm looking for some help from a moderator as I have an ongoing case which is getting nowhere.

One of our ASINS went into Hazmat Review in January, despite the fact that it is a simple wired headphone with no battery. Turns out the reason was due to someone else's conflicting information on the detail page. Tried to explain that we are the manufacturer and brand owner, but doesn't seem to make any difference. The inventory was "recycled" (destroyed) without warning. The incorrect detail page was supposedly corrected by SS.

At the same time ne of our distributors overseas is also experiencing issues with this ASIN, albeit for a slightly different reason and they are unable to sell the product and are pressuring us to get the problem resolved. After all, we are the manufacturer and should have some influence here (yeah right!).

Weeks and weeks go by with the team still investigating and no explanation given as to why it is taking so long.

I would be grateful if one of the Amazon moderators could take a look, the case ID is: 10716066252

My product application for remeasuring the weight and size of the product has not received a valid reply since March 17, 2025. The case number is 10926791382. I am very distressed. Why is it taking so long? Is there any way to get Amazon to answer as soon as possible?

Hi, I make my non partnered carrier shipping labels with a script and use the API to upload the tracking details to amazon. In testing it worked fine, but yesterday I was getting an error for some and today for all our shipments. I cannot find an indication of why this is happening. The error says "Shipment is not in a state where tracking details can be provided.", but all the shipments have the status WORKING and are fully complete except for the tracking number.

Why am I getting this error and how do I no longer get this error?

"""

2025-04-01 09:22:15,501 ERROR: PUT request to https://sellingpartnerapi-eu.amazon.com/inbound/fba/2024-03-20/inboundPlans/wf16a0abe9-4952-42fe-ace2-967b01994f39/shipments/sha953b905-5682-495c-923d-3267c29f6d86/trackingDetails failed. Status code: 400. Headers: {'Server': 'Server', 'Date': 'Tue, 01 Apr 2025 07:22:09 GMT', 'Content-Type': 'application/json', 'Content-Length': '214', 'Connection': 'keep-alive', 'x-amz-rid': '59CW9YCKA1GRZZKSNFDD', 'x-amzn-RateLimit-Limit': '2.0', 'x-amzn-RequestId': '32da65d4-8789-4b21-b63d-7834dc3f5601', 'x-amz-apigw-id': 'OPF32da65d48789', 'X-Amzn-Trace-Id': 'Root=1-67eb9421-32da65d487894b21', 'Vary': 'Content-Type,Accept-Encoding,User-Agent', 'Strict-Transport-Security': 'max-age=47474747; includeSubDomains; preload'}. Response body: {

"errors": [

{

"code": "BadRequest",

"message": "ERROR: Shipment sha953b905-5682-495c-923d-3267c29f6d86 is not in a state where tracking details can be provided.",

"details": ""

}

]

}

"""

Hi everyone,

We need new insights about our problem with the size name correction in one of our parentages. We were unable to update the size name of the 2 childs despite doing the following steps.

Partial update, Full update, delete-relist, multiple cases, Breaking Parentage and creating a new one

Hello,

We're going to use the promotion of Ireland and expand into the EU.

My question is, has anyone used any of the tax services below through Amazon, and how was their experience?

Please dont turn the forum into a hating contest on Amazon Tax companies, would be really good to have any pros and cons of each if possible :)

My thoughts are also below

AVASK - Most expensive out of the bunch but also seems the most reputable?

J&P Accountants - similar to avask?

Singularity - manual, tax return, and not automated seems to put me off of these.

Taxually - seems too cheap? (too good to be true)

Thanks

Elliot

we got multiple listings in all the EU marketplaces with the same issue

there is a matching error 8541 on the item_name value

and it makes no sense for two reasons:

1. this is the error message that I receive upon opening the Edit page for any listing or trying to update via upload, the message itself as follows: "The value 'ABC' specified cannot be used as it conflicts with the value 'ABC' for ASIN Z in the Amazon catalogue. If this is ASIN 'Z', update the value to match the ASIN data. If this is a different product, update identifying information (UPC/EAN/Part Number/etc)."

value 'ABC' specified here 100% identical to value 'ABC' for ASIN Z in the Amazon catalogue, so I do not get it how there is a conflict if this error message returns two exactly the same values for a proposed one and for the one in the Amazon catalog.

2. the error message always contains item_name values that belong to a different marketplace, such as, if I work on a listing in DE marketplace, the error message will contain values in Italian, not in German as one would expect.

countless case with the SS team got us no resolution, it's always the same , they keep replying that to solve this issue we must update this ASINs data with the value that is set for this ASIN in the Amazon catalogue, but that's impossible for these two reasons explained above. on some random cases we were able to get support team to perform a backend update , not sure if they actually updated anything since nothing changed and the problem still shows on the edit page.

I see loads of articles here regarding 8541 error, but did anyone had it with such circumstances ? any suggestions on how to solve it?

KYC verification has blocked my listings and payment even though verification has been completed

the verification was to prove I am still in the UK (annoying as I have to do this every year) but this time everything is still blocked

Support say my account is active so they cannot do anything

2 weeks now any ideas?

Hi everyone,

I didn’t make any changes to my listings – the reviews were already merged properly some time ago. But now something seems to have gone wrong. The reviews are no longer merged, and I’ve lost all of my Vine reviews, which were previously visible.

I contacted Seller Support ( 10956557012 ), and they responded with:

"After careful review, we found that the merging and unmerging of ASINs might result in the loss of reviews on your listings. Additionally, reviews may be removed by customers themselves or by Moderation and Trust Specialists in compliance with Amazon’s review policies."

This is very frustrating because I didn’t initiate any merging or unmerging recently, and my Vine reviews were valuable for my product’s credibility. It seems something broke on Amazon’s side.

Has anyone faced a similar issue or successfully recovered lost Vine reviews? Any help or advice would be greatly appreciated.

Thanks in advance!