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为什么拨通了亚马逊账户团队的电话，显示已接通，但是实际上没有收到对方来电啊，我们的店铺被人恶意投诉了，提交了申诉资料一直没有回应，三天之内还没恢复要被关店了，气死了！！！

你们好！@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_Udi0JNbTrsmUV@Seller_hnDMgUKxMh1V4

我的英国站的产品一个符合亚马逊规则的多功能刀具，突然被标记了一个“rp_3p_offer”，并且转为了不可售状态，请问我应该怎么处理呢？，该产品为多功能螺丝刀工具，目前尚未有任何销售记录。但货物已经到仓了。我需要知道此商品违反了什么政策，导致其被下架，并且无法申请批准。

我就这个问题多次咨询客服，多次重新上传链接，但是没有效果。我不知道该怎么办了。这个是案例编号：11218749192

我希望你能帮我解决这个问题。期待您的回复！

Hi everyone.

I understand how the account level reserve works but I've recently noticed a discrepancy in the numbers.

On the home page it says there is X amount in my account, two thirds of which is to be dispersed on Tuesday, but the remaining third is not showing in the account level reserve. Where is it?

Has anyone encountered this before? Is it just a glitch?

Any insight would be appreciated.

Hi everyone,

I wanted to create a new post as we’re experiencing the same issue again and really need a long-term resolution.

Some of you may remember my earlier thread where our women’s exfoliation tools were incorrectly restricted and blocked from sale. @Seller_DNQGSsdC7DccM and @Seller_XUNeUuvrQDpgP kindly stepped in and helped get the listings reinstated at that time — which we really appreciated and they have been selling well ever since.

Unfortunately, we’re now facing exactly the same problem again with one of the ASINs, despite it having already been reviewed and approved by the leadership team. The product is compliant with Amazon UK policy and contains cartridge blades, which are permitted for sale.

This repeated restriction is causing ongoing disruption to our business, and we are unsure why this keeps happening after our listings have been cleared

Could an admin please escalate this and advise how we can prevent this from continuing to reoccur? We really need a permanent fix to avoid repeated reinstatement requests.

Case ID: 11205071032 + Case: 11230455532

Thank you so much for your help and support — it’s very much appreciated!

Best wishes,

Chris @ Jungle Culture

Hello everyone!

My UK inventory suddenly went to zero, even though it was restocked a week ago with a large number of units, and sales were generated after that.

Then, one day, the inventory showed as zero. I created multiple cases, but the response was always the same "We are investigating your concern." Has anyone else experienced this?

Please share your experience, as I am losing profit day by day.

I need to pay off my final balance. It’s -3 pence. I’ve tried before but it will not take the payment?

Why did I just put myself through the pain of trying to speak to seller support. I have had a policy violation for trademark misuse for using the word guess in my title. The product I sell is a game and the word guess is part of the games title. Its nothing to do with the brand guess, its an action word. I had the same issue with another product a few weeks ago and spoke to seller support who passed it to the relevant team and it was sorted within 24 hours. Yet today I just got absolutely nowhere. I asked if they could pass it to the relevant team and was told no. Banging head against brick wall!!! Can one of the mods help?

Hello all,

For years I was using a cheap £40 HP printer to print my amazon FNSKU barcode labels. It largely worked but did have issues and so I thought I'd upgrade.

I print on A4 paper which has 21 barcode labels per sheet.

I then bought a Brother printer which was useless, and since then I have bought an Epson EcoTank which is even more useless! I'm so tired of these printers. The Epson was recommended as a good printer of labels but yet it jams so frequently.

Thermal printers are not an option for me for a number of reasons I won't get into.

I was just wondering and praying really that someone could recommend me a decent regular printer for this?

Thank you :)

Looking at my account several thousand £ has been given in refunds for products sold up to 18 months ago. When it was released that mineral oil was contained in the ingredients of some Jolly Rancher candy i immediately withdrew the stock units.

Under the Consumer Rights Act 2015, if a product is faulty, you have the right to a full refund within the first 30 days of purchase.

After 30 days:

If the issue is discovered after 30 days, but within the first six months, you are entitled to a repair or replacement, and if that is unsuccessful, a full refund.

Perishable goods:

For perishable goods, the 30-day limit may be shorter and based on how long the item would reasonably be expected to last.

Has anyone else found them in this same position... with perishable items