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Is there any point using Royal Mail Tracked anymore with end to end tracking and a delivery photograph confirmation when even if the item is confirmed as delivered a buyer can just obtain a refund by simply opening an A to Z Claim.

Two orders in the last 2 days have been refunded after A to Z claims have been opened by buyers 'claiming' not to have received their orders where online tracking clearly confirms delivery.

Amazon's response -

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

So we have provided sufficient information that proves the item has been received but the customer keeps the goods and also gets a refund, bonus though our ODR is NO!

Hi Guys. I know Amazon can be a frustrating place but my head is spinning as I cannot seem to get any kind of human being to look at our appeals. I am assuming a human isn't looking at our appeals as any human being would understand.

We had an Inauthentic complaint on a size variant ASIN which is a product that is handmade by us. I mean it's literally made by us and has been for 7 years. There is no possible way it can be Inauthentic in the first place. I have now done multiple appeals including giving links to our trademark and registered design of the actual product. I have on the last submission even included invoices for the material used in handmaking the final product. The response within 10 minutes after 2 hours compiling the appeal is that the invoices do not state the ASIN.

I find it very difficult not to swear. How on earth can the invoice show the ASIN when we hand make the product. I mean it's absolute lunacy.

We have been selling for 10 years and I find these times very difficult to stomach. I just don't even know how I can say anything else to them.

Please help me not lose my mind.

Thank You. Sophie

OK,

August 2025 will be the 3rd anniversary of when we first reported this issue.

Seller Fufilled Prime Weekend Settings,

A seller (enrolled in SFP) has to set a collection time for Amazon Shipping, DPD, RoyalMail and EVRI on a Sunday and/or a Saturday (which ever day is their active weekend working day(s) ).

There is no option to set NO PICKUP for these services even if the seller does not use them. (this function was present before August 2022 - but removed as part of the "improvement")

The issue is that if a seller wants to use Royal Mail & Amazon Shipping Mon-Fri, and Amazon Shipping on a Sunday

there is no way of setting it

the result is that we only have Amazon Shipping set as a delivery option on our shipping templates - ideally we would also have RoyalMail but as we cant block Sunday from RoyalMail we cannot include them as an option.

And we have a support case running now for 18 months, they managed to "delete" the earlier one.

Oh and the technical team - say it is working as intended (so not working then!)

@Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM

Hello everyone!

I need all the help I can get, to resolve a situation....

I have been sold on Amazon over 10 years however all my EU accounts were deactivated in 2017. I have not actively used any of my seller accounts since 2017.

Fast Forward to nowerdays I'm starting a small business and thought of reformulating and changing the image of my seller's account and would like to restore it to sell on Amazon Handmade (item's entirely diferent and not even remotely similar to the item's sold in 2017).

I've requested the reactivation of the account and explained exactly this and more than I am sure that legally all and each of the reasons that led to the deactivation of the account in 2017 have expired and are currently not applicable

I've also requested the reactivation of my accounts from the USA and Canada which are already restored and took less than two days to be restored and approved to sell in the category of handmade products but in my accounts from EU they do not restore my account.

I was told that in all cases "We do not have enough information to remove the violation at this time" after explaining in the information submission that it was only possible to access notifications until 2023 and asked "What is needed to restore the seller's account?" in the following steps of the reactivation just tell me to consult the performance notifications (y ha de 2017)

I have also tried to close the accounts but it is not possible and the messageis that my accounts are blocked.

What to do in my case?

Thanks for the help

HI, I had an A-to-z Guarantee claim this morning. For no reason. Buyer never contacted me asking for a refund or a replacement. So it Just happened out of the Blue for some reason.

It said on my account health page because of the A-to-z Guarantee Claim "Your seller-fulfilled offers are at risk of deactivation"

Although Luckily there was "No Negative Feedback on my profile store front"

This "A-to-Z Guarantee Claim" Has had a massive effect my Amazon Seller Account Health. I have been doing ever so well in the last past couple of weeks until this one has happened. Now Amazon Refunded The Buyer without proper investigating it before hand' and Now I lost out. I am not happy at all. Can anyone help me to resolve the issue in this matter.

Charge Method accepted for uk market place but rejected for European countries . It's uk debit card, accepted for UK market place but being rejected for Sweden Italy France etc

What bank/card is working ?

One of my FNSKUs has been incurring long-term storage fees since February. However, when we checked the sellable quantity, reserved quantity, and removable quantity, there is actually no stock available to sell or remove. So what inventory is actually generating these fees?

We've been contacting Amazon since February, but the issue still hasn't been resolved. Case ID: 10804296912.

Is this how Amazon unfairly charges sellers long-term storage fees?

Hi, I have an issue with this were I have had 5 listings now removed for inaccurate pricing information. The prices I have offered are fair prices similar to other sites like ebay. I was the cheapest on the market and for some reason other sellers are still selling the items at an even higher amount some even the double the price

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

So I have just come across a refund given by Amazon to a customer for a bespoke order.

I was blissfully unaware of there being an issue with any order.

The order came in yesterday and had a note on the order with this incredibly rude message "Do not disappoint me please. I need this ASAP"

Anyway needless to say it was a next day order so I immediately processed the requirements and put this on a next day tracked.

It was received at 10.46am. By 12.46pm, I had a note from Amazon to tell me the order has been refunded.

No A-Z claim, no dialogue with the customer or even an explanation from Amazon why this order has been refunded.

I contacted Amazon and raised a Safe T claim. The safe T claim was instantly denied and I immediately put in an appeal and just waiting on the outcome.

I contacted Amazon seller support and they stated another department had refunded this without giving any explanation other than the customer claims to have received the wrong item.

In what World does an Amazon rep hand out a refund without an A-Z or querying with me first for a refund. The order value I think is irrelevant in this case but to me it is substantial and I am waiting for an explanation.