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🚨 How to Report Incorrect Brand Name Changes
by Seller_z3k8APxGfbQEK

We want to address a concern that many of you have raised regarding unauthorized Brand name changes on Amazon.

We have engaged with many of you, hear you, and we understand the frustration and potential impact this can have on your business. First, we want to assure you that we are actively working with our internal teams to address this issue. Your feedback is invaluable, and we're committed to improving the selling experience for all of our partners.

If you experience an unauthorized brand name change, please follow these steps:

1. Submit a report through the "Report Abuse" feature

2. Select "Product detail page was changed to represent a different product"

3. We suggest sellers to provide relevant details such as when the ASIN was created, by whom, and what the brand name was originally.

4. We're continuously monitoring these reports and working to streamline the resolution process.

However, if your report is declined, please don't hesitate to create a discussion post in the "Manage Your Brand" category and be sure to include your complaint ID for faster follow-up.

We want to emphasize that we're taking this matter seriously and our teams are collaborating to develop more robust safeguards against unauthorized brand name changes. We appreciate your patience as we work towards a more secure and efficient system.

As always, we're here to help. If you have any questions, please let me know.

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Hi there,

Upon creating new listings recently I discovered a somewhat new type of error. It says "A maximum of 10 occurrence(s) is/are allowed for the attribute generic_item_review but it currently occurs 17 times.". Can I check with everyone whether this error means the item is restricted for selling/required approval to sell? And has anyone tried creating the shipment with this SKU regardless of the error? If you have, does it cause any issues afterwards? I have raised this under case id 11315569982 as well. Thank you.

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Listing Standalone Product – Errors 8008 & 990100
by Seller_5tMB7ei6tidr4
Amazon replied

Hi all,

I'm struggling to list a new standalone product, but my flat file keeps returning two errors:

8008 – Your child SKU is not set up correctly. Check if there are any product-related errors that prevented child SKU creation. Fix them first before trying to create any relationship.

990100 – The parent SKU was refused because there exists at least one non-approved package_contains relationship. Address any other issues associated with the SKU before resubmitting the relationship.

The confusing part is that this item isn't part of any variation family—it’s neither a parent nor a child. I'm leaving all parentage-related fields blank: Parentage, Parent SKU, Child Relationship Type, and Variation Theme Name.

I’ve contacted Seller Support and they advised to leave the Package Contains SKU Quantity and Package Contains SKU Identifier fields blank. I have done so, though I don't really understand why as this is a standalone unit, and these fields are optional and seem to be more relevant for multi pack items.

They weren’t able to assist further, and I’ve been receiving canned responses since. So I thought I’d ask here in case anyone has encountered a similar issue or has insight into what might be causing these errors.

If this message is being reviewed by an Amazon representative, the batch ID is: 5431964020286.

Thanks!

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My store has been suspended. Please confirm that you have set up a valid credit card and submit the following documents:

--Utility bills for pipeline gas, natural gas, electricity, tap water, mobile phones, fixed line or Internet services. I followed the requirements and ensured the authenticity of the submitted materials, but they have not passed the review.

I am a newly registered store and the only one. I really don't know how it was judged as a violation and banned? More importantly, all the materials I submitted were genuine, why couldn't they be reviewed. At the beginning, I submitted a telecommunications address certificate, followed by a power grid certificate, and then submitted a bank reconciliation and address certificate, but it still couldn't be approved. I really suspect that this auditor is an intelligent robot. What should I do if I make changes.

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I just opened a seller account and i was been asked to verify bank details with 1 pound, however next morning i was charged 30 pounds and received an email that they will keep charging me till the remaining balance is paid in full. i also received a random OTP.

can anyone please help?

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ASIN- 0853347859

This Book is from 1978 (almost 40 years old) and is listed as NEW !

Obviously it isin't and is misleading to the buyer and it's just to get the buy box (featuted offer)

I have messaged the seller about this scam & I hope Amazon take note and take action, its just NOT fair

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Hi all,I’m shipping a full container load (FCL) from internationally the Amaon UK using a non-partnered carrier. The container will stay sealed .I’ve already applied FBA box and pallet labels.Just need help with: Do I need carrier labels in this case?

Thank you for your help.

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Order Not Reflected in Seller Account
by Seller_HMjvd6XIG7iZl
Amazon replied

I received a direct email from a customer who placed an order on Amazon and provided the order details, including the order number. However, when I checked my seller account, the order does not appear in the system, and I have not received any notification from Amazon regarding this order.

Could you please assist in verifying this order and let me know how to proceed?

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5 replies
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Chargers
by Seller_DkdSappiuJyaW
Amazon replied

Hi I have my product up and sold 4 but my fees cost more then my product so I am not making anything, I am not sure what to do?. Thanks

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6 replies
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We've just had a over £3000 taken from our balance due a reversal reimbursement from November 2024. I've never experienced this before.

I've checked and they haven't allocated the stock to my FBA stock. So no idea why they've issued this.

Has anyone else experienced this or could a Mod help me please?

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538 views
15 replies
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Product Descriptions Edits
by Seller_ngWBnCp7J8ihA
Amazon replied

Anyone else experiencing issues with editing the product description template.

I'm trying to update a listing, but it appears a template has been used previously which is not accessible through the edit button on the product under inventory.

The old product description content has images etc, but there is no option to change them.

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