UPS site borked - Can't schedule collections
I noticed last week the UPS site was having difficulty going through the schedule a collection process.
This week and I can’t make it work. It fails at the part you select which UPS service to arrange. The selection of services no longer populate so can’t proceed.
I guessed perhaps a flash issue with their site. But tried 3 different computers, a tablet, mobile and a combination of 7 browsers.
Can’t see any other posts…is it only me?
Seller_amUAzjvL5uIzu
Use a drop off location
Seller_xDtaDZ1Iek9Fq
I have had 2 schedule collection this week without any issue at all. Try call them for a pick up if all failed.
Seller_GSKkahmd7dZLZ
I really don’t feel that special that it’s only me having this issue
Can someone compare the URL they use to arrange a collection?
Seller_GSKkahmd7dZLZ
Got somewhere!
It seems to no longer like our business address. Just trying alternative ways to bypass it now.
Seller_IrrT3qqjFRDov
I see other people have replied to this, but i did have a problem with UPS booking a couple of months ago. I didnt use to have to do this but I now have to copy and paste the tracking number into the first box that comes up when you open the schedule a collection screen.
So when i have completed generating a shipment in Amazon i use the tracking number generated to do this. UPS then accept that this is a pre paid collection and lets me proceed.
Not sure this will help you, but if it does…
Seller_udAb3JRlT5PKX
We contacted UPS about this issue before. They told us to try different browsers. Since then every time we need to book in a collection we try all the browsers on our computers and usualy one of them works. Also try to delete your history and cookies on your browser. Good luck!
Seller_GSKkahmd7dZLZ
Yeah…not browser issue in my case. As I mentioned I been through all that, browsers, machines etc.
Definitely a UPS sticky error in my case.
I can work around it at last, but still looking to get it fixed properly. Not sure why it started to begin with.
Seller_0lQP368tpx7Wc
I scheduled 5 collections last month and they never turned up for 3 of them till the next day. The trouble is they are cheaper than most.
Seller_77Uk9Su5tPlsU
I have exactly the same issue. Very disappointed, UPS are a multinational company and they can’t even get a form to work on all browsers, This is bread and butter stuff. Very frustrating.
Seller_77Uk9Su5tPlsU
I gave up on the form an just rang and ordered the collection. Usually I get my forwarder to send but thought I’d try UPS as it is a smaller delivery. Don’t think I’ll bother again
