Before you issue a refund, consider the following:
For more information, see Manage returns.
In case you accidentally refund the wrong amount or wrong order, see Refund Mistakes below.
You have the option to Issue Concessions in addition to or as an alternative to refunding order amounts.
Depending on the type of refund you want to issue, see:
While a refund is in Pending status, you can cancel it by clicking Cancel refunds. If you cannot see this link, then the refund has been released to the buyer and cannot be cancelled.
In this case, you can contact the buyer to see if they will allow their credit card to be recharged by Amazon.
If the buyer agrees, ask them to contact Amazon Customer Service to request a recharge.
Once the customer's card has been recharged, the recharged amount will appear as a credit in your Payments account.
If you cancel a refund, we don't notify the buyer. We only notify buyers about refunds that are actually released.
If an Amazon gift card or gift voucher was used to pay for all or part of an order, process the refund as you normally would. The gift card or gift voucher portion of the refund will be credited back to the buyer's Amazon account and can then be used on a future purchase.