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This article applies to selling in: United Kingdom

Arranging for an LTL or Truck Load Delivery to Amazon

Important: Failure to comply with FBA product preparation requirements, safety requirements and product restrictions may result in the refusal of inventory at the Amazon fulfilment centre, disposal or return of inventory, blocking of future shipments to the fulfilment centre, or charging for preparation or for non-compliance at the fulfilment centre. Please share these requirements with your carrier or vendor to ensure that they are fully understood and adhered.

The following requirements apply to all LTL/FTL deliveries shipped to Amazon Fulfilment Centres

Pallet Requirements

All non-small parcel shipments must be palletized.

When delivering stock to EU countries, use 800x1200 mm Euro/CHEP.

We only accept GMA grade B or higher, 1000x1200 mm 4-way access wood pallets or 1000x1200 mm CHEP pallets when delivering stock to UK.

  • Other pallets size can be rejected.
  • Pallet exchange is not available.
  • Pallets shipped internationally must be heat treated to ISPM-15 standard.
  • Broken or damaged pallets are not acceptable and may be rejected at the merchant’s expense.

Amazon fulfilment centres cannot currently accept ocean container deliveries. In addition, floor-loaded deliveries require exceptional authorization in advance, where Amazon's Business team contacts you directly for approval and enrolment.

Ocean container and unauthorized floor-loaded shipments may be refused at the dock, returned to you at your expense or subject to applicable non-compliance fees.

Note: You can send your inventory to Amazon fulfillment centers in the US, UK, Germany, France, Italy, and Spain via ocean full container loads (FCL), ocean less than container loads (LCL), and air freight with Amazon Global Logistics as the carrier. For more information, see Global Shipping Services

Pallet Labelling and Preparation

  • Each pallet must be labelled with the Vendor Name, To and From address, PO numbers, Number of cartons, and Pallet #____ of _____ pallets in the upper right corner of one of the sides of the unitised load so that it can be easily located visually.
  • All pallets must contain like items when quantities allow. All pallets carrying mixed but visually similar products must be labelled ‘mixed merchandise’ or ‘mixed SKUs’ (for example, regular and wide-screen editions of a VHS or DVD that are packaged in similar-looking cartons).
  • Cartons on pallets should not exceed the standard weight limit of 23 kg, unless they contain one single oversized item that exceeds 23 kg. Individual cartons weighing more than 15 kg must be marked ‘Heavy package’ (viewable from both the top and sides of each heavy-weight container). Cartons weighing more than 23 kg must be broken down into smaller shipment weights.
  • Indicate the number of box labels you will need (one per box) and print them using a laser printer. Do not use inkjet printers as barcodes may become unscannable due to the ink smudging or running.

    Place each label on the outside of each box taking care to ensure that the physical contents of the box match with the carton number in the shipping plan.

  • Position the labels so they will be easily visible when unpacking the pallet at the fulfilment centre and do not cross the box seam.
  • All pallets must be stretch-wrapped in clear plastic with a ‘do not break stretch-wrap’ or ‘do not break down’ notification to the carrier. Pallets wrapped in black/opaque stretch-wrap may be rejected.
  • Securely stretch-wrap cartons to pallets (at least 3 times each quarter). Ensure that stretch-wrap completely affixes product to the pallet, so as to prevent shifting during transit and to create a stable platform for pallet stacking in transit. Stretch-wrap should be tight. NO knots are allowed for loose parts of stretch-wrap (see the picture below). Inventory should be loaded on the pallet in a stable way so that when the stretch wrap is removed, inventory will not easily fall over but remain stable on the pallet.

  • Neither point-of-sale containers nor pallet-sized boxes/gaylords must be used for shipping.

  • Pallets must not exceed 180 cm in height when single-stacked. Double stacked pallets: 2.7 metres for DE/CEE and TR, and 3.0 metres for UK, FR, IT and ES (including the height of the pallet). FCs which are accepting double stacking deliveries are listed in FC Specifics table. Please see EU FCs addresses and delivery specifications prior to shipping items.
  • Total weight of a pallet must not exceed 500 kg.
  • All Amazon fulfilment centres accept double-stacked pallets provided that they are safe to load and unload, and do not cause product damage during transit.
  • There must be a minimum of 30 cm clearance between the top of the pallets and the roof of the vehicle, and a minimum of 30 cm clearance between the back of the last pallet and the rear of the vehicle.

Bill of Lading

When there are two or more orders shipping from the same pick-up location to the same Amazon fulfilment centre and the required delivery date is the same, consolidate orders into one shipment with one Bill of Lading.

  • Bill of Lading must reference all Amazon Reference IDs (POs) contained in the shipment. Amazon Reference IDs are found on the 'View an Existing Shipment' page.
  • The Bill of Lading must include carton and pallet quantities per shipment.
  • Whenever possible, the merchant should include the Bill of Lading number on the carton or pallet label. This allows for quick freight verification upon delivery at an Amazon fulfilment centre.
  • Do not combine Amazon and other customers' orders in the same shipment.
  • Original Bill of Lading information must be made available to the carrier in order for the carrier to arrange an advanced delivery appointment.

Vehicle Requirements

  • Palletised deliveries must be made using a vehicle that is able to reverse up to our loading bay door and allow a Powered Pallet Truck (PPT) or Fork Lift Truck (FLT) access to the rear of the vehicle. This should be at least a 7.5-tonne vehicle or greater with a reinforced floor.
  • Articulated vehicles should preferably be solid-sided with a flat-floor surface (no raised metal-work or shipping hooks) and have a safe working load (SWL) of no less than 5 tonnes.
  • Palletised deliveries must be made using vehicles with sufficient head room to enable Amazon operatives to unload a pallet from the rear of a vehicle using a FLT.
  • Palletised deliveries must have at least a 30 cm gap between the rear of the vehicle and the stock to enable access for the dock levellers.
  • Vehicles must be loaded with the short side of the pallets facing the rear of the vehicle. All palletised deliveries are unloaded from the rear; no side loading/unloading is allowed.

  • Palletised deliveries must have at least a 30 cm gap between the top of the stock and the roof of the vehicle to allow sufficient clearance for the PPT to lift the pallet and offload merchandise.
  • Transit vans, private vehicles (cars), flat-bed trucks, roller-bed trucks, sprinters or lorries under 7.5 tonnes are not accepted as suitable vehicles to deliver Palletised deliveries because PPTs cannot be used to offload the delivery.
  • It is the driver’s responsibility to ensure that the vehicle is clear of any obstruction that may cause a health and safety issue or damage to any Amazon equipment being used to unload the vehicle, for example strapping of any kind. Failure to do so may render the carrier liable for any repairs to any Amazon equipment damaged by these obstructions.
  • ‘Drag and Drop’ or ‘Wagon and Drag’-type trailers are not permitted.
Note: Please see EU FCs addresses and delivery specifications to check specific vehicles’ restrictions per logistic centre

Schedule Delivery Appointments

  • For every delivery to Amazon Fulfilment Centres, the seller or the carrier is required to request a delivery appointment no less than 24 hours ahead.
  • All booking requests must be made using the Carrier Central .
  • Seller must provide the carrier with a complete list of Amazon Reference IDs (POs), PRO numbers and FBA shipment IDs included on or with the Bill of landing, and instruct the carrier that Amazon will require this information when scheduling a dock appointment. Sellers can use the booking form to provide mandatory information to carriers.
  • The carrier is required to fill in the cartons and pallets count when using Carrier Central.
  • The carrier must deliver the quantity specified on the Carrier Central system.
  • No loads will be accepted without an appointment in advance.
  • All deliveries must arrive on time. If your shipment is delayed due to unforeseen events, Amazon must be notified. If your delay is longer than 30 minutes, reschedule your appointment in the Carrier Central. ROC will reschedule the appointment accordingly.
  • For Partnered Carrier Programme (PCP) Pallet, the carrier will book the delivery appointment on your behalf. See this page for more information.
Note: Please see EU Fulfilment Centre addresses and specific delivery requirements to check specific vehicles’ restrictions per logistic centre

During April 2021, we will transition from Amm to Finsterwalder for shipments to WRO5 Fulfilment Centre. Beginning April 26, 2021, shipments for the German marketplace which are assigned to WRO5 will show Finsterwalder address. Other shipments for the German marketplace assigned to Fulfilment Centres in Poland and the Czech Republic will remain directed to Amm.

Note: You need to contact your carrier to find out whether you need to schedule an appointment and how the booking process works. Always inform your carrier, external as well as transportation services owned by Amazon, to guarantee a smooth delivery.

Finsterwalder: To schedule an appointment for an LTL or Full Truck Load shipment with Finsterwalder in Halle (Saale), your carrier needs to book an appointment at Finsterwalder Booking.

Versand durch Amazon:
[Your Amazon Company Name]
Finsterwalder Transport und Logistik GmbH
Schieferstraße 16 
06126 Halle/Saale 

Amm: To schedule an appointment for an LTL or Full Truck Load shipment with Amm hub in Nürnberg, your carrier needs to fill Amm’s X-Dock form and send it to

Versand durch Amazon:
[Your Amazon Company Name]
c/o Amm GmbH & Co KG Spedition
Hamburger Str. 99
90451 Nürnberg   

BER8: To schedule an appointment for an LTL or Full Truck Load shipment with BER8 hub in Schöneberg, your carrier needs to fill BER8's X-Dock form and send it to

Versand durch Amazon:
[Your Amazon Company Name]
BER8 Amazon Verteilzentrum
Am Möllenpfuhl 2
Schönefeld 12529   

Common Reasons for Delivery Rejections

  • Incorrect type of vehicle (does not allow access to PPT from the dock).
  • No booking scheduled.
  • More pallets delivered than stated in the booking form.
  • Early or late delivery.
  • Cannot access the stock due to Amazon unknown causes.
  • Unsafe vehicle or unsafe pallet.
  • Pallets exceeding height or weight limit.
  • Cartons not stretch-wrapped securely to pallet.
  • Freight that has been tampered with.
  • Damaged freight.
  • No delivery paperwork.
  • Inaccessible pallets (no access from the dock).
  • Point-of-sale containers, pallet-sized boxes or gaylords used for shipping.
  • Non-Euro/CHEP pallet used for shipping.
  • Vehicles that do not allow Amazon to offload stock from the rear of the vehicle
  • Pallets loaded with long side facing the rear of the vehicle.
  • Offensive behaviour or lack of cooperation by drivers.
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