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This article applies to selling in: United Kingdom

Reimbursements

The Reimbursements report provides itemised details for all reimbursements, including those requested by you and those that are generated automatically. Reimbursements appear in your account 4-5 days after they are approved.

Tip: For more information about FBA customer refunds, refer to the help page FBA customer returns report (overview).

Reimbursements also appear in the Payments report. To locate a reimbursement:


  1. In the Payments report, click Transaction view.
  2. In Filter view by, select Other.
  3. In the Product Details column, search for Balance Adjustment or FBA Inventory Reimbursement.
Note: Unit-level detail is not available when more than one unit is associated with a customer refund.

Reimbursements can take up to five days to appear in the report after they have been approved. When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction.

Field definitions

Online report header Downloadable report header Description
Date approval-date The date on which the reimbursement was approved.
Reimbursement ID reimbursement-id The unique identifier for this reimbursement. Each reimbursement may include multiple line items.
Case ID case-id The unique identifier assigned to the case when you request a reimbursement.
Amazon order ID amazon-order-id The unique identifier assigned to the customer order. This field is empty if the reimbursement is not associated with an order.
Reason reason The reason for the reimbursement (for example, Damaged: Warehouse).
Merchant SKU sku The merchant SKU (stock keeping unit) is the unique identifier that you had assigned to your product.
FNSKU fnsku The fulfilment network SKU (stock keeping unit) is the unique identifier that fulfilment by Amazon assigned to your product.
ASIN asin An ASIN (Amazon standard identification numbers) is a unique identifier that is assigned by Amazon to products in the Amazon product catalogue. The ASIN can be seen on the product details page.
Title product-name The name of your product.
Condition condition The condition of your item (for example: New).
Quantity quantity The number of units reimbursed for this line item.
[Does not appear in the online version] currency-unit The currency for the applicable marketplace.
Amount per unit amount-per-unit The per-unit reimbursement amount for this line item.
Quantity reimbursed [cash] quantity-reimbursed-cash The total number of units reimbursed with cash.
Amount total amount-total The total amount of the cash reimbursement for this line item.
Quantity reimbursed [inventory] quantity-reimbursed-inventory The number of units reimbursed with the inventory.
Quantity reimbursed [total] quantity-reimbursed-total The total units reimbursed with either the cash or inventory (quantity reimbursed [cash] + quantity reimbursed [inventory]).
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