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This article applies to selling in: United Kingdom

Inbound Performance report

The Inbound Performance report gives you detailed, Shipment-level information about issues we encountered with your FBA deliveries at the fulfilment centre.

Follow the steps below to see your report.

  1. On the Seller Central home page, go to the Reports tab and select Fulfilment from the drop-down
  2. On the Amazon Fulfilment Reports page, on the left under Inventory, click Show more > Inbound Performance

When there are problems receiving your products at the fulfilment centre, we typically send you an email and we flag the problem in your Shipping Queue. You can also review problems in the Inbound Performance report.

You can use this information to see which items in your deliveries have had problems. We may also provide coaching instructions to help you avoid issues in the future.

Important: You may be required to pay an Unplanned Service fee for problems related to Packaging and prep requirements and Shipping and routing requirements. For more information on service fees and problem types, see Unplanned services.

Below is an overview of information that may be reported in connection with receiving problems at Amazon fulfilment centres.

Online Header Download header Description
Date issue-reported-date The date on which the delivery problem was resolved.
Delivery creation date delivery-creation-date The date you created the delivery
FBA Delivery ID fba-delivery-id Delivery ID in which the problem was identified.
FBA Box ID fba-carton-id Box ID in which the problem was identified
FC fulfilment-centre-id The fulfilment centre where the problem is identified
Problem level problem-level

The level of problem. One of the following:

  • Units
  • Delivery
Problem type problem-type The type of problem identified, for example:
  • Barcode cannot be scanned
  • Item label missing
ProblemQuantity problem-quantity Number of units to which the problem applies
Expected Quantity expected-quantity The number of units we expected to receive at the fulfilment centre.
Received Quantity received-quantity The number of units we received at the fulfilment centre.
Performance Measurement Unit performance-measurement-unit

The unit of measurement for the particular problem type.

For example, whether the problem occurred at the unit, box or delivery level

Merchant SKU sku Stock Keeping Units (SKUs) are unique blocks of letters or numbers that identify your products. SKUs are assigned by you as the seller.
FNSKU fnsku The unique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfilment centre.
ASIN asin Amazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. ASINs are assigned by Amazon. You can find the ASIN on the product detail page.
Title product-name The title of your product.
Alert Status Alert-status Indicates whether the problem has been acknowledged.
Coaching Level coaching-level

The coaching level for a particular problem group. One of the following:

  • Standard
  • Elevated
  • Critical
Fee Type fee-type

One of the following:

  • Unplanned Service fee
  • Unplanned Service fee (Preview)
  • Exempt
  • Refund
Fee Total fee-total The total Unplanned Service fees charged

To learn more about the defects covered as part of Inbound Performance Feedback, visit this help page.

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