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This article applies to selling in: United Kingdom

Returns Processing Fee

The FBA returns processing fee applies to customer-returned products sold on Amazon in categories for which Amazon offers free return shipping, including:

  • Watches
  • Jewellery
  • Clothing
  • Shoes and Handbags

Returns processing policy

By offering free returns to customers in these categories, it helps to build customer trust and encourages purchases. To better reflect our costs, when a customer receives free return delivery on products in these categories, you are charged a fee for each unit returned. This fee is the equivalent of the fulfilment fees for an individual unit. The fee applies to all customer returns in the above categories except where the reason for the return is one for which Amazon takes responsibility in accordance with the FBA Lost and Damaged Inventory Reimbursement Policy.

Calculate the returns processing fee

The returns processing fee is equal to the total fulfilment fee for a given product. This fee applies to products sold on Amazon in selected categories for which we offer free customer return shipping to a fulfilment centre. These fees will apply to units fulfilled from local inventory as well as across Europe through the European Fulfilment Network (EFN) program.

You can track these transactions in the FBA customer returns report.

Returns processing fee example

The example is a t-shirt with an outbound delivery weight of 170 g. Your FBA fulfilment fees for this purchase are £1.97 . If the customer decides to return this item, you will be charged a returns processing fee of £1.97 .

Large standard-size item

T-shirt

Dimensions: 30 cm x 22 cm x 4.5 cm (0.00297 cubic metre) = 0.10488 cubic feet

Outbound shipping weight: 170 g

Product size tier: Non-media large envelope: 1,000 g
Fulfilment fee £1.97
Returns processing fee £1.97
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