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This article applies to selling in: United Kingdom

If you do not have access to dispatch templates on your Dispatch Settings page, then you have not migrated. Migrate to the new dispatch settings to access the following new features, improvements and updates:

Dispatch Templates

  • Dispatch templates have replaced dispatch overrides; they do not function on the new dispatch settings. Dispatch templates enable you to customise different delivery preferences for multiple sets of SKUs.
  • Customise your transit times by region and establish different dispatch options.
Important: All sellers are required to adhere to the dispatch template minimum requirements.

To learn how to set up your dispatch settings, go to Create, edit or delete dispatch templates.

Premium Delivery

  • Take advantage of the new premium dispatch options to improve your sales to customers.
  • Set dispatch rates by region for premium (for example, Two-Day) or expedited delivery.
  • If eligible, you can enrol in Seller Fulfilled Prime.

International dispatch

  • Select which countries you can dispatch to.
  • Customise transit times and dispatch rates by country.

Additions to the Manage Inventory page

The Price and Dispatch column will display the Dispatch Template associated with each product/SKU. Click on it to view the settings in that template.

Edit Product page

Click on Edit on an item in your inventory and open the Edit Product page. In the Offer tab, you will see a new attribute called Dispatch Template.

Changes to inventory files on the Add Products via Upload page

Using the Inventory Loader file

The existing columns named will-dispatch-internationally and expedited-dispatch no longer apply. Dispatch templates now define these characteristics. To learn more, see Assign SKUs to Dispatch Templates.

Category-Specific Inventory Files

A new column called merchant_dispatch_group_name. Use this column to assign each SKU to the desired Dispatch Template.

Changes to reports on the Inventory Reports page

The Active Listings Report in Inventory Reports.

This has a new column called seller dispatch group. It will list the Dispatch Template currently associated with each SKU.

Changes to Seller Profile page

The Seller Profile page no longer shows your Dispatch Settings to customers. Customers will see these details through the product detail page or offer listing page.

To learn more about shipping settings, watch this Seller University video.

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