At Amazon, we define a Heavy and Bulky product/ASIN as one that meets at least one of the following characteristics:
Based on dimensions and weight, we further classify HB products into two categories:
|Heavy non-sort (HNS)||>=23 kg and <31.5 kg||Not Applicable||Not Applicable|
|Heavy Bulky||>=31.5 kg||Longest side >=175 cm||Girth >=360 cm|
*Girth = Length + 2*(Height) + 2*(Width)
The Heavy and Bulky (HB) shipping template is a shipping template that enables you to offer a great customer experience when delivering HB items. The template allows you to offer your customers at least one of the following two shipping options, depending on your carrier’s capability:
Using the HB shipping template for delivering Heavy and Bulky products (such as refrigerators and furniture) is beneficial to both customers and sellers:
Therefore, the HB shipping template enables you to offer the best customer experience for HB products, where the customer needs to be at home to receive the package.
You can create/edit a new HB shipping template for free, similar to the Fulfilled by Merchant Standard/SFP shipping template. To access it, follow the below steps:
If your carrier uses Arranged Delivery or Scheduled Delivery, you are automatically eligible to use the Heavy Bulky shipping template. If you are unsure of the way your carrier delivers HB items to customers, we would advise you to contact them to confirm. Be aware that in the UK, most of the main carriers can implement Arranged Delivery at no additional cost.
There is no additional fee to use the HB shipping template.
Use HB shipping template only for products that are shipped by the carrier that offers Arranged Delivery/Scheduled Delivery. Bearing in mind the benefits for customers and sellers, and with a view to striving to offer the best customer experience, you might want to consider only using a carrier that offers Arranged Delivery or Scheduled Delivery for all of your HB products.
We recommend using any carrier that is integrated with Amazon and also offers Arranged Delivery/Scheduled Delivery services for HB products.
The following carriers are integrated with Amazon and also offer Arranged Delivery/Scheduled Delivery services for HB products. However, we would still recommend that you check directly with your carriers whether they offer Arranged Delivery/Scheduled Delivery:
Tuffnells, DPD, Panther, DX Freight, AO
Yes, you are eligible to use your preferred non-integrated carrier as long as they meet the minimum requirements (carrier must contact the customer within 48 hours of the promised delivery date via any communication channel. For example, call/text/email to arrange the delivery, while allowing them to reschedule for a later date).
However, we encourage you to use a carrier that offers Arranged Delivery/Scheduled Delivery and is also integrated with Amazon. The benefit of using an integrated carrier is that it gives end-to-end tracking to the customer by providing them with the tracking ID (as the carrier is integrated) and delivery date (as the carrier either arranges or schedules delivery). This helps reduce customer anxiety, thereby reducing the number of contacts that customers make to you and Amazon, and helping improve seller feedback ratings. For more details on tracking and integrated carriers, visit the following pages:
No, you must follow the steps described above (“How can you access the HB shipping template?”) to create a first HB shipping template. You can later copy the HB shipping template to create multiple templates if desired.
The product detail page (PDP) and checkout page will vary based on whether you choose the Arranged Delivery or Scheduled Delivery shipping option from the HB shipping template. Below are the screenshots for both of the shipping options:
Arranged Delivery: Product Detail Page
Arranged Delivery: Checkout Process
Scheduled Delivery: Product Detail Page
Scheduled Delivery: Checkout Process