FBA customer returns

On this page, you will be able to understand the Amazon return policies for customers which lead to return of your inventory.

This is a part of a 4-step workflow, below is a summary of the return process with links to relevant help pages:

Return process	Links to relevant information
1. The customer returns your items.	For details on customer return policies and the processing of returned items at our fulfilment centres, go to FBA customer returns policy.
2. When the returned item arrives at the fulfilment centre, we review its condition and process it accordingly.	For more information on FBA customer returns report and to find a list of returned buys, go to FBA customer returns report.
3. For use cases when Amazon takes responsibility, you are refunded proactively.	For more information on the general FBA lost and damaged inventory reimbursement policy, go to FBA inventory reimbursement policy.
	For more information on FBA lost and damaged inventory reimbursement policy specific to customer returns, go to FBA customer returns reimbursement policy.
4. To resolve missing return reimbursements, submit a removal order for the returned units and file a reimbursement claim through your seller account.	For more information on how you can raise a claim for a customer return, go to FBA customer return claims.

To learn more about FBA customer returns and refunds, watch this Seller University video.

A return is an item a customer sends back to a fulfilment centre. With FBA, Amazon provides fulfilment and customer service for your orders, including processing customer returns. To determine if a purchased FBA item is eligible for return, go to: Amazon's customer returns policies.

Customer returns report

In case you want to find a list of your returned FBA items, go to: Amazon fulfilment reports. When a customer returns an item, we assess the condition of the returned unit and then process the return based on the condition. Depending on the condition of the returned item, we will assess your eligibility for a reimbursement. You can find more information in the Reimbursements section below.

For returned items that you removed, you can use the Licence Plate Number label on the returned item. To find more information about the reasons for return, go to: Amazon fulfilment reports. If you use the manufacturer barcode to track your inventory, this information may not be available.

Note: FBA returns do not appear in the Manage returns page. Manage returns only displays returns of Fulfilled by Merchant items.

Returns time frame

In most cases, customers can request to return an item within 30 days of receiving it. Amazon may make case-by-case exceptions and accept return requests beyond 30 days of receipt.

As per the EU and the UK regulations, in case of functional defects, 2 years warranty is applied and customers have the right to return items to Amazon within this timeframe. These items will be added to your inventory as unsellable. In such cases, you must notify us within 30 days whether Amazon should dispose of the product or return it to you. Failing this, we may choose to dispose of, or return it to you at your own expense. For more information, go to Remove inventory (overview).

In most cases, if an item does not arrive at a fulfilment centre within 45 days of the return request, we will credit your account for the item. This is done automatically. You can file a claim for "returnless refunds" no sooner than 45 days and no later than 18 months after the customer refund or replacement.

Extended returns time frame

Amazon's returns policy allows customers to return eligible FBA Baby items in new, unopened condition without charge if they return the items within 90 days of receiving them. Amazon pays for the return delivery at no cost to you. This policy does not apply to Multi-channel fulfilment (MCF) orders.

Amazon Extended Holiday Returns policy allows that most of the orders purchased between November 1 and December 31, inclusive of both days, may be returned until January 31 of the following solar year. This policy includes both orders that are delivered by sellers and orders delivered by Amazon.

Customer refunds

A refund is a customer credit for all or part of the cost of a bought item. In some cases, we issue customers a "returnless refund". In other words, they are not required to send the item back to the fulfilment centre. This means they are not required to return the item. Some items that are not eligible for return may be eligible for a refund.

When Amazon refunds a customer for your FBA order, your seller account is debited for all or part of the refund value. In some cases, for example, when an item is lost or damaged when under Amazon’s control, you may be eligible for a reimbursement for customer refunds on your FBA orders.

For more information on the general reimbursement policy for lost and damaged inventory, go to FBA lost and damaged inventory reimbursement policy.

For specific information on how Amazon reimburses you for customer returns, go to FBA customer returns reimbursement policy. To track all your reimbursements, go to: Reimbursements report.