Amazon Renewed

On Amazon Renewed, you can sell high-quality refurbished, pre-owned and open-box products to millions of Amazon customers worldwide. All products on Amazon Renewed must be tested and certified to work and look new. Only sellers that maintain a high quality and performance bar can offer refurbished, pre-owned and open-box products on Amazon Renewed.

To apply for Amazon Renewed, you must meet the following criteria:

1. Products must be inspected, cleaned, repaired (if applicable) and tested by a manufacturer or a specialised third-party refurbisher to function and look like new.
2. Supply invoices showing a total value of €20,000 / £20,000 in qualifying refurbished purchases in the previous 90 days from the date of the application. For approval to list Apple-branded items in the smartphone category, we require invoices dated from trailing 90 days that total £1 million/€1 million in Apple refurbished products.
3. Submit a minimum of 10 images of a sample unit for product and packaging review: 1) Box in which the product will ship, 2) Box in which the product is housed (inside the shipping box)—white or brown box, 3) Picture of product inside the box (with packaging), 4,5) Product pictures from the top and bottom, 6–10) Product picture from all four sides. *If you have an item with a screen, provide images of the screen turned on.
4. If you are an existing seller on Amazon, or once you start selling on Amazon, you have an Order-Defect-Rate (ODR) of 0.8% or less in the trailing 60 days.
5. Meet and adhere to our Amazon Renewed EU/UK Programme Terms.
6. For specific brands, you may be required to submit additional documentation related to your product inspection processes.

Where can I find the Amazon Renewed EU/UK Programme terms?

For more information, go to the Amazon Renewed EU/UK Programme Terms.

How do I contact Amazon Renewed Selling Partner Support?

For any Renewed item issues, you can create a case or contact us. Ensure that your language settings are in English to contact the team.

What Apple iPhone models are currently supported by the Amazon Renewed store?

The Amazon Renewed store currently supports Apple iPhone models: 7, 7 Plus, 8, 8 Plus, X, XS, XS Max, XR, 11, 11 Pro, 11 Pro Max, SE (second generation) 12, 12 Mini, 12 Pro, 12 Pro Max, 13, 13 Mini, 13 Pro, 13 ProMax.

What is the current list of approved Apple Wireless Accessory Brands?

Sellers of Renewed Apple iPhones are required to include only lightning cables and wall adapters bought directly from an approved list of brands with their Renewed Apple iPhone orders. Sellers may not include Apple-branded (OEM) lightning cables or wall adaptors with iPhone orders.

• Mophie
• Boxgear
• Anker
• Sharkk
• Amazon Basics
• Syncwire

We will require that Renewed iPhone sellers maintain records of purchase orders of accessories directly from the approved brand and we will monitor compliance through our ongoing test buy operations and performance enforcements. Additional brands will be considered on a case-by-case basis. To learn more, contact your Account Manager or write to us at cr-eu-am@amazon.lu.

What is Amazon Renewed multi-grade and which product categories are supported?

Amazon Renewed multi-grade allows you to create offers on the same Renewed ASIN under three distinct cosmetic conditions:

1. Grade 1 - Excellent condition (that is, former Renewed single grade)
2. Grade 2 - Good condition
3. Grade 3 - Acceptable condition

The following product categories are supported: 1) Wireless (that is, smartphones and smartwatches), and 2) Personal Computers (that is, laptops, tablets and desktop PCs).

For detailed descriptions of each cosmetic condition across product categories, go to the Amazon Renewed EU/UK Programme Terms. For guidance on how to create multi-grade offers on Renewed Wireless and Computer ASINs, go to the Amazon Renewed Listing Guide.

Where do I find the Amazon Renewed Programme Insert template?

For more information about the Amazon Renewed Programme Insert template, go to Renewed Seller Dashboard.

Additional Amazon Renewed Resources

Amazon Renewed Listing Guide

Amazon Renewed EU/UK Programme Terms