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This article applies to selling in: United Kingdom

Tracking FAQ

Mandatory input of carrier name for all deliveries and of tracking ID when using tracked delivery method

Since 19 April 2021, we require you to provide the carrier name for all orders during the dispatch-confirm process of seller-fulfilled orders. In addition, we require you to provide the tracking ID for orders that are delivered with a tracked delivery method during the dispatch-confirm process of seller-fulfilled orders or the unique parcel ID (located above the 2D barcode on the label) in case you use the Royal Mail 24®/48® delivery methods during the dispatch-confirm process of seller-fulfilled orders. Without this information, you will not be able to dispatch confirm your order. Amazon will automatically cancel orders if seven days have passed since the expected dispatch availability date, and you have not yet dispatched and confirmed the dispatched order (find more details here). Delay in dispatch confirming orders may lead to increase in Late Dispatch Rate (LDR) which may lead to account suspension (find more details here).

Frequently Asked Questions:

1. How do I ensure that I input carrier name and delivery service/delivery method?

In order to share the carrier name and delivery service with us, please follow the below steps:

a. When using Seller Central, select the carrier name from the drop-down list, and then use the drop-down list to select your delivery service. If your preferred carrier name and/or delivery service are not listed, please use ‘Other’ and enter the carrier name or delivery service used.

b. When using bulk feed, please enter the ‘carrier code’ and ‘ship-method’ against each line item. If you mention ‘Other’ in the ‘carrier code’ field, please provide an input for the ‘carrier name’ field. Please ensure that the ‘carrier code’ you provide matches the list of carriers available in the Seller Central drop-down. The delivery method name does not need to match exactly the ones mentioned in the below table (see FAQ 7). These are just the most commonly used delivery services. However, please be aware that for calculating VTR, we can only exclude orders from untracked delivery methods if you provide the name of an untracked delivery method that is identical to one in the Delivery service drop-down menu of the Confirm dispatch page (or as listed in FAQ 7). A detailed instruction on how to use bulk feed can be found here .

c. When using integrators, please configure your integrators to provide us with the carrier and delivery service details. If you have not already configured your integrator to provide these fields, we recommend you reach out to your integrator to understand how to share carrier name and delivery service while confirming orders. Please ensure that the ‘carrier code’ you provide matches the list of carriers available in the Seller Central drop-down. The delivery method name does not need to match exactly with the ones mentioned in the below table (see FAQ 7). These are just the most commonly used delivery services. However, please be aware that for calculating VTR, we can only exclude orders from untracked delivery methods if you provide the name of an untracked delivery method that is identical to one in the Delivery service drop-down menu of the Confirm dispatch page (or as listed in FAQ 7). If you are an integrator and want to learn about how to provide this information, see the Delivery Request Details page.

d. When using Buy Shipping, there is no action required. We automatically collect data on the carrier and delivery method used through this system. Find more details on Buy Shipping Services here

Note: Follow the best practices listed in the Valid Tracking Rate (VTR) Help page to successfully upload tracking information.

2. Why is this important?

With the carrier name, delivery service/delivery method and the tracking ID that you provide, we can pass any scan events made available by the carrier on to the customer, enabling the customer to easily track the order.

3. What do I enter if my carrier is not listed in Seller Central?

When you dispatch an order and do not see your carrier listed in the drop-down menu, please select ‘Other’ and identify your carrier in the text fields. We will add more carriers over time.

4. I do not use a carrier for my digital products, what do I input as carrier and delivery service?

While dispatch confirming your Digital products, please select Digital Delivery from the Carrier drop-down menu in the Confirm dispatch page.

5. How do I edit a tracking number?

You can edit order tracking information up until the order is delivered. To edit the details:

  • In Seller Central, select Orders, and then click on Manage Orders.
  • Click on Advanced Search, enter the Order ID, and then click on Search.
  • Once you find the correct order, click on Edit delivery and provide the revised tracking number. Allow 72 hours for the report and metrics to reflect the changes.

6. What should I do if my carrier does not provide a tracking number/ID?

You do not have to provide us tracking number for orders delivered as untracked letters or delivered through untracked delivery methods.

7. What is a delivery service?

A delivery service, also known as delivery method, is the product or service that you purchase from your carrier. Below are a few examples of commonly used carrier and delivery service/delivery-method combinations.

Carrier Name Delivery Service
4PX 4PX-Global Express
4PX 4PX-PostLink Economy large letter Ordinary Mail-Li
4PX 4PX-PostLink Economy Registered Mail-Li
4PX 4PX-PostLink Economy Registered Mail-NOLi
4PX 4PX-PostLink Economy SRM Registered Mail-Li
4PX 4PX-PostLink Economy2 Ordinary Mail-Li
4PX 4PX-PostLink Economy2 Registered Mail-Li
4PX 4PX-PostLink priority Registered Mail-Li
4PX 4PX-PostLink priority Registered Mail-NOLi
4PX 4PX-PostLink Standard large letter Ordinary Mail-Li
4PX 4PX-PostLink Standard Ordinary Mail-Li
4PX 4PX-PostLink Standard Registered Mail-Li
4PX 4PX-PostLink Standard Registered Mail-NOLi
4PX 4PX-PostLink Standard2 Registered Mail-Li
Amazon Shipping Amazon Shipping One-Day Tracked
Amazon Shipping Amazon Shipping Standard Tracked
Arrow XL Dedicated
Arrow XL Lite
Arrow XL Platinum
Arrow XL Standard
BJS Choice-of-day delivery
BJS Next-day delivery
China Post Airmail
China Post Airmail Registered
China Post China Post e-Courier Packet
China Post E courier
China Post EMS
China Post E-packet
DHL DHL Express
DHL International Mail
DHL Parcel
DHL eCommerce PKD-Packet International Standard
DHL eCommerce PKG-Packet International Economy
DHL eCommerce PKW-Parcel International Direct-Semi
DHL eCommerce PLE-Parcel International Direct-Expedited
DHL eCommerce PLT-Parcel International Direct-Standard
DHL eCommerce PPS-Packet Plus International
DPD DPD Classic
DPD DPD Express
DPD ExpressPak Next Day
DPD ExpressPak Saturday
DPD Parcel Next Day
DPD Parcel Saturday
DX Freight DX Courier
DX Freight DX Freight
DX Freight DX Secure
GLS Parcel
Hermes (Next day)
Hermes Standard Courier collection
Hermes Standard drop off
Hermes Standard Two Day drop off
JCEX CA International Express
JCEX EUB
JCEX Europe-DHL
JCEX Europe-DPD
JCEX Europe-UPS
JCEX Fedex IE
JCEX Fedex IP
JCEX Jia-Packet
JCEX JP International Express
JCEX TNT
JCEX UPS Worldwide Expedited
JCEX UPS Worldwide Saver
JCEX US International Express
Panther Premium Two Man Delivery
Panther Standard Two Man Delivery
Parcelforce International Parcel
Parcelforce UK Parcel
Post NL Domestic mail
Post NL Domestic parcel
Post NL International mail
Post NL International parcel
Royal Mail Royal Mail 1st Class
Royal Mail Royal Mail 1st Class Signed For
Royal Mail Royal Mail 1st Class Stamps/Franking
Royal Mail Royal Mail 24
Royal Mail Royal Mail 2nd Class
Royal Mail Royal Mail 2nd Class Signed For
Royal Mail Royal Mail 2nd Class Stamps/Franking
Royal Mail Royal Mail 48
Royal Mail Royal Mail Special Delivery Guaranteed
Royal Mail Royal Mail Tracked 24
Royal Mail Royal Mail Tracked 24 (LBT)
Royal Mail Royal Mail Tracked 48
Royal Mail Royal Mail Tracked 48 (LBT)
Royal Mail Stamps/Franking
Self Delivery Self Delivery
SF Express E-Commerce Express CD
SF Express E-Commerce Express Priority
SF Express E-Commerce Express Standard
SF Express E-Commerce Ordinary Parcel-BPost
SF Express E-Commerce Ordinary Parcel-Economy
SF Express E-Commerce Ordinary Parcel-Special Line
SF Express E-Commerce Ordinary Parcel-Standard
SF Express E-Commerce Registered Parcel-Economy
SF Express E-Commerce Registered Parcel-LA
SF Express E-Commerce Registered Parcel-LU Post
SF Express E-Commerce Registered Parcel-Special Line
SF Express E-Commerce Registered Parcel-Standard
SF Express Economy Express
SF Express Standard Express
SFC SFC Global Line-no battery
SFC SFC Global Line-with battery
TNT Express
TNT International economy
TNT Same day
Tuffnells Databag
Tuffnells Economy service
Tuffnells Fast4ward
Tuffnells Next-day delivery
Tuffnells Offshore delivery
Tuffnells Saturday delivery
WanB Express WANB EXPRESS
WanB Express WANB Post Economy
WanB Express WANB Post Smart
WanB Express WANB Semi Track
WanB Express WANB Smart Track
XDP Economy service
XDP Overnight parcels
Yanwen AIR ECONOMY MAIL
Yanwen AIR REGISTERED MAIL
Yanwen Direct Line Express
Yanwen Direct Line Packet
YDH YDH Economy Service
YDH YDH Express Service
YDH YDH Standard Service
Yodel International
Yodel Offshore
Yodel Xpect
Yodel Xpert
Yodel Xpress
Yun Express YunExpress DE SRM Direct Line
Yun Express YunExpress Global Direct line (standard)-Tracked
Yun Express YunExpress Global Direct line non-Battery-Tracked
Yun Express YunExpress Global Direct line with Battery-Tracked
Yun Express YunExpress Global Direct line-battery-Untracked
Yun Express YunExpress Global Direct line-no battery-Untracked
Yun Express YunExpress Global line (standard)-Untracked
Yun Express YunExpress JP Direct Line
Yun Express YunExpress ME Direct Line
Yun Express YunExpress ME Direct Line-DDP

What are the benefits of adding tracking numbers?

Providing valid tracking numbers with all your deliveries has a number of benefits:

  • Fewer buyer contacts: Providing tracking numbers can help reduce the amount of time you spend answering delivery-related questions.
  • Decreased order defects: The Order Defect Rate for untracked deliveries is 1.7 times greater than the rate for tracked deliveries.
  • Protection from A-to-z Guarantee claims: Without tracking, you will automatically lose any ‘Order not received’ A-to-z Guarantee claims. Tracking helps you represent yourself against these claims and may prevent loss.
  • Improved seller feedback ratings: Buyers tell us that being able to track their packages is one of the main reasons to leave positive feedback.
  • Reduced lost delivery costs: Tracking can significantly reduce the costs associated with a lost delivery. If a package is lost in transit, you can use tracking to find out where it was lost and then determine responsibility.
  • Improved conversion: When you use tracking on 98% of your packages and your on-time delivery rate is 97%, you become eligible to reduce handling and transit promise times. This is proven to increase conversion and revenue.

Which carriers provide tracking information to Amazon?

Carriers that are integrated with Amazon are shown in the drop-down menu on the Confirm delivery page. Some correct carrier names are (case-sensitivity applies):

For Domestic deliveries: Arrow XL, BJS, DPD, DX FREIGHT, Fedex, GLS, Hermes, Panther, Parcelforce, Royal Mail, TNT, TUFFNELLS, UPS, Yodel. For China deliveries: 4PX, China Post, DHL eCommerce, JCEX, SFC, SF Express, Yanwen, Yun Express, WanbExpress, Chukou1, Fedex, UPS, TNT, DHL

.

Note: Sellers are encouraged to use the above-mentioned carriers for delivering parcels as these carriers provide real-time parcel status to Amazon. This helps reduce buyer contacts and improve seller feedback ratings in addition to the other benefits mentioned above.

What is the carrier name to be entered when updating the tracking ID?

If you are using Seller Central, locate the order in Manage Orders and click on Confirm delivery. On the Shipping Details page, select the carrier name from the drop-down menu. If the carrier name of your choice is unavailable, select Other and enter the carrier name as defined on the carrier website.

If you are uploading the tracking details, make sure that the carrier name matches what is provided in the drop-down menu as described above.

I want to check that the tracking information I entered matches my carrier’s format for tracking IDs. What are some of the tracking ID formats used by carriers?

Carrier Tracking ID format
Royal Mail

Length: 13 to 21 characters

13 Characters: The first and last two digits are alpha characters, with the last two being GB (Example: XX123456789GB)

16 Characters: Example: 021115C902CF0C99

21 Characters: Example: 0B014648800003598B011

Yodel

Length: 8 to 20 characters

Examples: JD0002123456789012, 8YDR098765432, 0980982.1

DHL/DHL Global Mail

Length: 10 to 20 characters

Parcel deliveries: The delivery number can be 12-digit numerical, 16-digit alphanumeric or 20-digit alphanumeric code

Express deliveries:

  • National express deliveries have a 20-digit delivery number, known as a licence plate
  • International express deliveries have a 10-digit delivery number, also known as an air waybill (AWB)
  • The express valuepack has a 13-digit delivery number that starts with a W and ends with DE (Example: W 123 456 7890 DE)

DHL Global Mail/DHL eCommerce: 20-digit alphanumeric code (Example: GM605116611000050048)

UPS

Length: 18 characters

Example: 1ZYC677458700Y1234

Hermes

Length: 14 to 20 characters

Example: 25367564567834

DPD

Length: 10 to 18 characters

Example: 09446130491258

China Post

Length: 11 to 13 characters

Example: LX035232019CN

Yun Express

Length: 18 characters

Example: YT3674563847658935

4PX

Length: 11 to 20 characters

Example: 125374659807

Yanwen

Length:11 to 13 digits

Example: AA368436743DE

GLS

Length: 8 to 12 characters

Example: 297635647832

Parcelforce

Length: 9 to 14 characters

Example: 1256478673

SF Express

Length: 12 to 15 characters

Example: 12456784568

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