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This article applies to selling in: United Kingdom

Shipping costs for seller fulfilled returns

The shipping cost table outlines the estimated shipping costs for UK seller fulfilled returns. We reserve the right to adjust charges after they are initially posted, to reflect adjustments by the applicable carrier or other service provider.

Weight Carrier Shipping cost (Excluding VAT)
Up to 2 Kg Royal Mail £2.79
0 – 15 kg Hermes £2.75
Note: The rates are confidential. Disclosure, distribution or copying of the rates is prohibited under the terms of your Amazon Services Europe Business Solutions Agreement.

Items that exceed carrier stipulated weight and dimension limits, will not receive an Amazon generated prepaid return label. Ensure that item weight and dimension data are accurate in your inventory in Seller Central and or you can exempt these items from the prepaid label feature.

For more information, go to Request exemption from automatic return approvals.

Note: If there are excess items in the carrier system, you may be subject to additional charges.

Royal Mail parcel weights and dimensions: All parcels should not exceed:

  • Dimensions of 61cm in length, 46cm in width, and 46cm in height

Hermes parcel weights and dimensions: All parcels should not exceed:

  • Dimensions: 120cm length and combined dimensions cannot exceed 245cm. To calculate combined dimension add the two shortest dimensions and multiply them by two, add the length, and the total needs to be under 245cm; and
  • Weight: no parcel should weigh more than 15kg

Standard Returns Coverage:

Royal Mail is a maximum of £100.

Hermes liability cover is £20.

Frequently asked questions

Where can I find my invoice for returns ship methods purchased as part of Amazon Prepaid Return label?

Hermes: You can find the invoices within Seller Central. Go to Reports > Tax Document Library > Seller Fee Invoices. Note that invoices issued on behalf of Hermes have the supplier name Grattan PLC.

Royal Mail: If you do not receive an invoice from Royal Mail, contact Selling Partner Support.

What happens if I change my VAT address?

If you change your VAT information, update this information via your account. Go to Settings, choose Account Info, in the Tax Information section click VAT Information. To change VAT address, go to Add a new address.

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